Goes above and beyond for the customer.
John A
Reliable Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Shorewood, IL 60404
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I had the worst experience ever. Not with the actual UHaul truck it’s self but the location that I picked up from. 1st: We got there earlier because we had a appointment that we needed to be on time for, when we unlocked to box to get the truck key, it was 2 keys in there neither was the truck I was renting. I went to see if the keys worked but they didn’t I had to put the keys back and call customer service to figure it out. They ended up having me to get another truck. 2nd: When we finally got the key for the 2nd truck, we disinfected sprayed and wiped it down, and as we was doing the inspection of the truck we noticed that this truck didn’t have a dolly ramp attached and we specifically asked and needed one for our destination. We had to get on the phone with customer service again, at this point we have been here for nearly a hour. And I was running extremely behind for my appointment. They found a new truck with all the amenities that we requested prior. 3rd: When we was wiping down the 3rd trunk the lady at Reliable Storage who initially booked with called me and said “I SEE THAT YOU SWITCHED OUT YOUR TRUCK, WHAT TIME WILL YOU BE BACK BECAUSE THAT ONE IS ALREADY RESERVED?” I felt totally inconvenienced and extremely rushed and I honestly felt like she was prioritizing another customer over me, I had a truck reserved too but If things was in order and in the right place we wouldn’t have had to go through 2 other trunks and waste over a hour and had to rush back to appease them. A total waste of money and time. The actual truck was good and on the phone customer service was extremely helpful and as prompted as they could be but Reliable Storage dropped the ball completely, you are only as strong as you weakest link and Reliable Storage needs to tighten all the way up!
Ellison MGreat experience at this U-haul location. Britney was easy to work with as we needed a truck for 2 different family moves in the last couple months. The move from Shorewood to Chicago was great as we were able to return the truck in Chicago instead of having to drive it back not to mention it was a brand new truck … very clean! The recent Joliet to Shorewood move was the same experience… clean new truck with quick & easy pick up & drop off in the same day. Definitely recommend this U-haul location for U-haul truck needs!
James VExcellent customer service.
JOHN SHad issues with all
derek k