Customer Reviews for Downtown Wheel Alignment Tire & Brake
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Downtown Wheel Alignment Tire & Brake
Alex was very friendly, but make sure you're there on time.
Stop coming up with hidden charge's not my first time using uhaul but it will be the absolute last!!!!!
Thank u Catherine
Politeness. Avoid swearing.
The staff at this auto repair business was incompetent as far as UHaul rentals and computer paperwork was concerned (blaming everything on the stupid computer rather than the stupid operator), extremely unfriendly, long delays in picking up and dropping off truck, and THEN emailed me a receipt over-charging me an additional day as they didn't process the return of the truck for a day and a half, and then had to argue the point of when truck was actually returned as they gave me no receipt when I returned the truck saying they would email me a copy. I returned the truck with the same amount of gas as when I picked up the truck, and they overcharged for additional gas. I routinely take pictures of the exterior of the truck and dashboard (Showing fuel level and odometer) when renting UHaul trucks just in case there is a question. These IPhone pictures are stated and stamped, as well as location of picture being documented. The clerk was dumbfounded as to the mixup regarding fuel, and I sense he overcharges for fuel on a regular basis. It is now over two business days since I returned the UHaul and coincidentally the UHaul clerk called while I am completing this survey. He does not know how to process a credit to my credit card, and says that it should be processed within 3 to 5 business days. He further conveyed that he cannot (or doesn't know how) to email me confirmation that a credit is being processed and due me. He wants me to follow up in 3 to 5 days and see if I have been refunded, and if not, then "I have his phone number to contact him for "help"! I have wasted enough time with this guy that has no idea what he is doing on a very simple one day rental, and hopefully dealing directly with UHaul will resolve this issue and concern. Think twice before you rent UHaul equipment from a fly-by-night location that just don't know what they are doing and renting UHaul equipment is just a side business!
We arrived at the location and could not find an employee anywhere. We entered through the front door and the employee who we believed to be the owner Henry comes from downstairs and immediately insists that we never entered through the front door and that is why he never came down; when in fact we even spoke with a neighboring business owner who is located in the front of the business, and the only way we would’ve been able to speak with that person is if we entered through the front door. Henry proceeds to be obnoxious and unappreciated of his patrons. I am not insisting that we need to be treated like royalty but a little customer service goes a long way. My company is involved with real estate and moving and we frequently rent U-Hauls and because of our experience here we will never use this location Ever again.