Customer Reviews for Hans Valero
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Hans Valero
I didn't like the fact that the truck I received didn't come with a ramp like most trucks. The guy that helped me didn't even go out and do a walk with me because he was too busy taking care of store customers. This uhaul facility is just am inconvenience seeing they have one person to work a convenient store uhaul part.
Rented 26' truck. A/C was broken, battery died during move.
Rental location was dirty, vehicle was dirty and dented, back door barely shut. I set up a corporate account with U-Haul and there was a lot of miscommunication regarding rates and added insurance coverage.
Great experience thank you..
One person seemed to know what was going on but he was the only one there. pointed out the truck after I paid for the pick up of the truck. didn't help beyond that.
It's a gas station, so the attendant was busy, but he was very kind and helpful as well.
Ever thing went great
No problems at all.
A lady called to recommend an alternative mileage saving drop site. I thought this was extra considerate of a company to try to save the customer money. Most people moving are already going to great expense to do so and every penny saved really helps. How nice of a company to reach out persistently, as I received several calls, texted & emails in a successful attempt to contact me to advise me of mileage & money saving advice. MOST APPRECIATED! THANK YOU! The lady on the telephone was very polite & you could hear the sincerity to try & help the UHaul client have the most efficient service possible. Great company! ??
The service and equipment was ready and clean when I arrived.
Nothing, everything was perfect. Always greeted with a smile and recognition.
I was greeted outside when I arrived and the agent handled parking the vehicle. the process was very easy
The truck I had a jerking action that it difficult to drive.
The guy was very friendly and helpful. Great experience