Hitches Plus (U-Haul Neighborhood Dealer)

Hitches Plus (U-Haul Neighborhood Dealer)

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11400 S 72nd St
Papillion, NE 68046

(402) 597-3322

(72nd street and Hwy 370)
Driving directions

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Customer Reviews for Hitches Plus

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hitches Plus

Overall rating: 4.5 out of 5 stars

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david r. on 7/11/2016
Rating: 5 out of 5 stars

Best location in the Omaha area. I used U-Haul a lot and I prefer this location over all others. The equipment is well maintained and the customer service is always excellent.

Todd B. on 7/11/2016
Rating: 5 out of 5 stars

Very nice and helpful customer service.

arno n. on 7/6/2016
Rating: 5 out of 5 stars

Steve was great again.

Cerissa B. on 7/6/2016
Rating: 3 out of 5 stars

Make sure they are aware of the business hours.

Joyce P. on 6/27/2016
Rating: 4 out of 5 stars

Windshield was very dirty when I picked it up but truck inside was clean and ran very well.

william s. on 6/8/2016
Rating: 1 out of 5 stars

The worker was rude. Didnt bother to make us aware that he leaves at noon (This was at 11am). We returned the rental to closed doors (at 3pm). Had to find someone who knew the worker next door to find out that the person left. By chance, a little later, the worker spotted us try to get the rental in the right spot, when we asked for help he said that they dont do that, we have to do it ourselves. Never will we use u-haul again.

Rob M. on 6/6/2016
Rating: 3 out of 5 stars

I retuned the truck at 5:04. The proprietor was still there, but said he was on personal time and told me to put the key in the overnight box. I got chortled for a whole extra day. At the very least he should have informed me of that so I could choose whether to continue using the truck. Will not return to that location. May consider other options than uhaul in the future.

Timothy T. on 6/4/2016
Rating: 5 out of 5 stars

Wow! What a great experience. I've been using Hitches Plus for my truck and trailer rental needs for many years now the service remains top-notch. I highly recommend Hitches Plus for the service. Great job! Many thanks!

duane f. on 6/2/2016
Rating: 5 out of 5 stars

Great experience , friendly and willing to work with us. Highly recommend

Patrick M. on 5/24/2016
Rating: 5 out of 5 stars

Manager/guy at the desk was VERY helpful by cancelling the erroneous U-Haul-made reservation to another location.

john s. on 5/23/2016
Rating: 5 out of 5 stars

Steve made sure I had just what I needed, when I needed it. It was a great moving experience. I'm sure I will use Hitches Plus next time I need a van.

Robert B. on 5/20/2016
Rating: 5 out of 5 stars

Super clean and serviced truck! Staff was very efficient at covering essential information which enabled me to get to my task of moving! Highly recommended! Would choose again!

james k. on 5/11/2016
Rating: 4 out of 5 stars

Service was good. Truck road and drove great. Got to get used to not having cruise control.

beth b. on 5/4/2016
Rating: 5 out of 5 stars

Very happy with the service - no need to change!

kevin p. on 4/22/2016
Rating: 5 out of 5 stars

The gas tank was not full because I only went 18 miles and had to put in over $8 to fill it up at $1.96 a gallon.

James B. on 4/18/2016
Rating: 4 out of 5 stars

I reserved a truck from the Bellevue location a week in advance, When I went to pickup the truck from the Bellevue location there was no truck and they didn't know anything about it. my confirmation email said to pick it up in Bellevue but after they made several phone calls the truck was at a different location. NOT MY FAULT IT WAS U-HAULS FAULT. The Hitches Plus did a great job for me but the Bellevue Location gave me the worst customer service imaginable and I am only 1 mile away from the Bellevue store. I also had to pay more mileage because of your F___ UP. I had movers I was paying $125 an hour and no truck, because of your lack of communication. So even though you are sending me a $50 reimbursement it cost me $175 for that time lost because I had to run around to get the truck. I only needed the truck for a total of 20 miles. Hitches Plus did a great job for me but the POOR managed business in Bellevue can close there doors for good. And by the way I had to drive right by the Bellevue store during the move. The main office can call me at 402-981-5422 and explain why you are not writing off the total bill of the truck I used. DO THE RIGHT THING TO TAKE CARE OF YOUR CUSTOMERS

odis r. on 4/14/2016
Rating: 5 out of 5 stars

They treat you with professional service .

Austin Y. on 4/11/2016
Rating: 5 out of 5 stars

Had a great experience! Wouldn't change a thing. Will definitely use for my next move.

Katie d. on 4/10/2016
Rating: 4 out of 5 stars

Steve was AWESOME & VERY helpful!!!