Customer Reviews for Japo Auto Parts
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Japo Auto Parts
I returned the truck with a full tank but on my receipt that was emailed to me it shows a different amount which is incorrect. It was not clean when I got it, dirty pillow was in the back but I just took it out and put it inside the office and I swept it out. I rented from this location before and did not have a problem but this time I am not happy will let my mother and sister know not to return. If I knew I would have went to a location that does not bill me twice for the same day. The male told his wife to put until 4 p.m. she told me a different time. I stopped put the gas in the truck so I got there a little after 4. Will never go back or recommend them.
This location advertised 24 hour drop off, however the address was a storefront in an area where we did not feel the trailer would be secure and we had no real way of securing it. We had equipment in the trailer and we could not lock the trailer. We had to return the next day which presented a problem for us. The office was very cluttered.
I was pleasantly surprised, considering that this was a small business, BUT ...This person was so accommodating, and i was assured and talked through my process that was new to me .... I can tell you I definitely will be using him again ... Thank you sir ????
The service was great I would use them again.
Parking lot is unrealistic for a non-professional rental truck driver to safely and effectively park a truck, let alone a truck and a trailer. Customer had to not only park the trailer, but unhitch it from the truck. Despite going above and beyond to park and unhitch the trailer, the employee complained that trailer was not parked to his satisfaction. Employee also complained that stickers noting prior damage on truck were not placed exactly where he wanted them. This was literally a matter of two inches or less.
In short, very aggravating and frustrating experience. One which I will never repeat.