Customer Reviews for Oakland Express
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Oakland Express
The person working was rude. His responses were very short and he did not give any directions. He reported that I had to return the truck to that same location which was not anticipated as I am aware that others I know who have rented a U-Haul have dropped it off at a different location. This caused an extra unexpected charge for the trip back.
The service person had no clue. It took 1 hour to get the trailer and I was the only one there. In addition I had already done the express check in.
The attendance didn't walk with me to chech the truck neither did he suggest I do it. Gas was below full and Uhale end up charging me two gallons of gas for three miles truck use!!!
The attendant misinformed me and completed my form wrong. Due to this I was overcharged and had to go back 3 days later to the drop off location I originally requested and drive the uhaul back to where I rented it. I had to pay the milage and take hours out of my day when I clearly requested to drop it off at a location closer to my home and was reassured that would be fine. I receive a call from the central office 3 days after I dropped off the uhaul telling me I would be charged over 300$ for my one day rental if I didn't go drive the truck back myself. I am highly dissapointed and would never recommend anyone to this buisness.