Customer Reviews for Silverlake Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Silverlake Storage
Sure would be nice if the very friendly and helpful staff at non-UHaul facilities both knew something about the UHaul website and knew how to honor the price I was quoted as part of the online reservation -- otherwise, the time I spent on your website was largely wasted. Next time I'll just go through the contractor directly.
Jasmine and Joe were left on a Saturday (July 9th) set up for failure. It was her 2nd time being there (1st time for a Sat)...everything from the computer/printer - having to install a toner cartridge (not knowing HOW)...although she was professional, she was inept at handling the front end office....un-organized, not knowing where things were...she said, "change in management"...well, maybe there should be ANOTHER change in management...because like I said... "management set that girl up to fail"....I would not recommend that location due to lack of organizational skills...and bcuz you don't have organizational skills, you can't be efficient! It took me over 45 mins to get my storage unit & truck. Not good!!
None, the experience was phenomenal and the customer service was perfect!!!
I don't think anything needed to be improved, the Service Representative (Sammie Messer) was friendly and helpful.
Educate your customer service personnel better. I was told the 10' truck had a ramp and had headroom to accommodate a standard refrigerator/freezer. It had neither of those. I was also told that the credit card I gave did not need to be presented upon taking possession of the vehicle...that was incorrect. It put a financial strain on me to have to change what was planned with information provided by customer service.
nothing you guys were perfect!!
No improvements needed. They were very nice and helpful. It was my first time renting a truck or driving one so Mark took time to help me understand how everything worked and even getting my mirrors adjusted before I left. Very helpful and kind. Provided excellent customer service!
Sammi was great! Everything went smoothly and well. Gas station within easy reach of the office made refueling easy just prior to drop off.
Sammy provided great customer service. I am so impressed with how smooth the rental and check in process was and how well-maintained the truck was.
Nothing great customer service nice people. Would go to this location in the future.