Recommends this product
DON'T USE U-HAUL!!! I have half a mind to call my bank and tell them to reverse the charges for fraudulent activity. I ordered this product with expedited shipping, after a few days I didn't receive a confirmation email so I called customer service and they told me it was processed with standard shipping and the product wouldn't be available to ship for another 6 weeks. I asked them to refund it but they didn't. I got an email a few days later saying the product shipped. THEY DIDN'T REFUND THE ORDER! If that isn't bad enough, I had scheduled an appointment at U-HAUL to get a hitch installed on my car but when I got to the store the clerk told me that the guy who installs the hitches (who's also the general manager) was not there that day and I should call customer service. I called customer service and it turns out that they rescheduled me for next week WITHOUT TELLING ME! NO PHONE CALL! NO VOICE-MAIL! NO TEXT! NO EMAIL! I asked the clerk to leave a message with the GM to call me back but STILL haven't gotten a call back. I will NEVER recommend U-Haul to anyone because of their horrible service and non-existent communication methods. I have nothing against this product though. It's great, solid. I just regret getting it from U-Haul.