- Rating:
Recommends this product
It kept saying they were being mailed to me
Stay organized during your move with the Organizer in the U-Haul App on your mobile device. Keep track of your household items during your move and in storage from the convenience of your mobile device. A great solution for garage organization and seasonal storage!
Recommends this product
It kept saying they were being mailed to me
Stay organized during your move with the Organizer in the U-Haul App on your mobile device. Keep track of your household items during your move and in storage from the convenience of your mobile device. A great solution for garage organization and seasonal storage!
Recommends this product
It kept saying they were being mailed to me
Has the app been corrected so that the QR code scans without issue?
Hi Pamela! Yes, the app has been working as it should. Thanks for asking.
I have 40+ Smart labels and I can’t utilize them. The app either returns to the home screen or crashes every time I try to scan the QR code. I am on an Android phone (version 14). At this point, the labels are worthless. I need a developer to please address the issue.
Hi Mel! Thanks for bringing this to our attention. I have passed these details over to the correct department.
How do I look up my account since I just download this app
Hi Roy. These should be located in the organizer. Let me know if you further assistance.
Is it possible to use this if not shipping through U-Haul, or is it only for customers who move their items through U-Haul?
Hi Gordon! Yes, these can be used by everyone, you just need to download the U-Haul app. I hope that helps.
After I buy the smart labels and place them on the box, can anyone that has the U-Haul app and a account scan the QR code on the box and know everything I have in my boxes? Is there any security that prevents that?
Hi Albert. No! You can only scan codes that are in your own organizer. I hope that helps.
Hello, I asked a question prior that I have all these Smart labels and I can’t utilize them properly. I have all my boxes packed. I put the labels on the box with short descriptions and scanned the QR code then listed the stuff that’s in the box in detail. Now I can’t scan the QR code without the app crashing in order to see all the different items in the box.i have app IOS version 3.2.1 but the answer to my previous question and others says to download 3.1.8 (android?) which I don’t see at all. This renders the labels worthless. I need a developer to please address
Hi Albert! I am sorry for these issues. Developers will be releasing an app update here soon for iOS that will fix this issue. Once released, there will be an in-app note that advises you to update the app. You should be seeing that very soon.
The question I submitted on 4/5 regarding the smart label scan feature crashing the app was not posted. Would appreciate some help. I was able to scan the bar code, name it and upload a picture in the app. When I tried to scan the bar code label that’s now attached to the box, the app crashes. This has happened multiple times. I have app version 3.2.1. I have deleted and reloaded it. Have tried closing it and turning iPad off/on. I tried calling your customer service on 4/5 and was told Sam would call me back. Neither Sam, nor anyone else, ever did. Please advise on what needs to happen to get this to work as advertised. Thank you
Linda, I am sorry for the trouble. I am relaying the issue, and we will contact you shortly.
Hi Linda! You will soon see an in-app note to download the newest update and these functions will work as they should.
How long do I have to cancel a pick up
Hi Danny. I am not sure if you are talking about supplies or a rental. Generally speaking, you can cancel anytime.
Can you add pictures to your already created label? For instance, I already packed a box, put label on it, scanned the label and named the box. Can I go into the app after the fact and add pictures from my phone's photo gallery? I can only find where you can add a photo by taking an actual picture in the app.
Hi Shannon! Not at this time. However, we are happy to announce that this function will be released soon!
Went to Tools. Scanned bar codes and gave them a name. Added pictures to each. Stuck the labels on the boxes. When I try to scan the labels on the boxes to see what’s in them,, the app crashes every time. How do I fix this? I have app version 3.2.1.
Linda, I am sorry for the trouble. I am relaying the issue, and we will contact you shortly.
How do you stop the app from crashing every time to try to scan a label with your camera? I have 120 labels and can’t use them.
Hi Albert! Please download the iOS version 3.1.8 of the U-Haul App, this version should fix any bug.
My smart labels are not in the belongings organizer. I spent a lot of time working on the labels. How do I get the lost information back on my app?
Hi Yvonne! Hi Tasha. Please download the iOS version 3.1.8 of the U-Haul App. This should fix any bug.
App closes as soon as you scan the labels … worked for the first few days now it just closes every single time . Updated iOS Updated app restarted device even tried installing on a different device .. same result .. how can we fix this ?
Hi Tasha. Please download the iOS version 3.1.8 of the U-Haul App. This should fix any bug.
My organization I. Haul app so I need my MOTERCYCLE in U-Haul app
Jennifer, I am sorry however I am not understanding your question.
Smart labels idea is fabulous. However, we get "An error occurred" when we log in the mobile app (can only login online). We've tried on our two Android mobiles, so I need support (our username/pwd are good as we can login on the Uhaul website on PC, tried uninstall/reinstall, etc). Where do I call for support so that we can use the Smart labels.
Hi Simon. I am sorry for the trouble! We are working on the issue. More to follow.
Hoe jo I find out the prices
Hi Clara! The labels are $1.95. Have a great day!
Do you guys finance stotage
Hi Rickeya! We have storage rentals, if that is what you're asking.
How much are boxes
Hi Lonnie. https://www.uhaul.com/MovingSupplies/Boxes/ I hope that helps.
Read the prior questions and some asked about the ability to export to the database to a file, such as .pdf, .csv, or .xlsx. Wondering if there has been any updates and if we can get a general timeframe of when it will be available. Do you have an estimated time frame of when that feature will be available? While I’m here — will importing/uploading a template be possible by any chance?
Garrett! We are inquiring on these details for you, more to follow!
Garrett, we expect to have the export functionality released in time for the summer moving season.
Can I delete a smart label and reuse it? Or even just delete the box from my organizer?
Hi Tricia. Yes and Yes!! Deleting the items or box the smart label is attached to will make the label reusable. I hope that helps.
I bought a new phone When I sign in to the app the list of boxes are not there The list is not uploaded to the cloud Please help I need the list transferred to the new phone
It should be at the bottom of the app, tools. Please contact 866-277-6855 for further assistance.
I can't seem to find the smartlabel feature in the app anymore. What happened to it? I'm on Android.
Hi Nicole! I am checking this on this now. I will be back with more details.
Does the smart label get mailed. By the postal service or srnt to email for printing
These are provided immediately by E-Mail as downloadable/printable .pdf
How long will the QR code work to identify box contents? For example, if the box is not opened for 3 years, will the code still work?
Yes, QR codes do not have an expiry
Can I assign a label to another label? For instance, I assign items to a box with a label and name it "Box A"." Can I then place that box on a shelf with a label and name the shelf "Shelf B?" If so, when I look for an Item will the app say the item is in Box A on Shelf B?
Hi Jon! Yes, it’s even easier than assigning a second label. To do this in the app, you want to assign a “location” to Box A. Then, you can search for the location and see all of the items stored there. Have a great day!
Will the app let you search the items ACROSS all boxes/labels for a particular item (eg., "cups") so that I can quickly determine which box has that item (rather than having to search each label/box individually)?
Hi Scot. Yes! The app has a search feature to search for a particular item that you have catalogued in the belonging's organizer. Tap the magnifying glass at the top of the belongings organizer home screen to use the search feature. I hope that helps!
Joe many labels are there per package
Hello Delores! Each purchase includes 40 smart labels delivered to your email address. Have a great day!
Any plans for incorporating voice input? What is the maximum number of items that can be entered per label?
Hey Dan! Voice input already exists, using the U-Haul app. There is no limit to the number of Items that are assigned to a single label. I hope that helps.
How many pics can be submitted for each label?
Hey Dan! One picture per item can be uploaded. Have a great day!
Has this product been updated yet to include ability to export to CSV or other file format?
Hello Dan! Not at this time. Sorry about that.
Can I print these and have them today ?
Hi Mary. These are emailed asap once purchased. Thanks for asking.
How do I know how many smart labels I need to get and how many do you get for a 1.95.
Hello Pamala. Each set includes 40. I hope that helps.
Do you sell used moving pads for a lesser amount?
Hi Cathy. We do sell or rent moving pads. Check out this link. https://www.uhaul.com/RentalItems/
Can multiple devices be used to log boxes and content and then be merged into one list for tracking? Example, if 3 people are packing in separate rooms on their own personal device thru the app, can all inputted info be merged into one master list?
Hi there! Unfortunately, not at this time but U-Haul is working on this feature for the near future.
Can I export a list with all the items I have recorded? Like a CSV or PDF file.
Hi Mirjam! Not at this time. We are hoping to have this feature in the near future. Have a great day!
where do you get the paper to print for the labels? Is this mailed to you?
Hello! Your label PDFs are formatted to print using a standard desktop printer (8.5” x 11” paper size). Simply print the PDFs, cut them out and attach to your boxes/items using clear tape. Or, your PDFs are formatted to print on Avery label template Presta® 94256 also.
Are the 3D barcodes unique across different 40-label sets? In other words, if I order four labeling packages, will all 160 barcodes be unique?
Stuart, every label is unique from one another.
Have questions or need help?
Chat live with a moving supplies specialist
Free standard shipping is available on qualifying orders $100 (USD) or more when shipped within the contiguous U.S. or on orders $150 (CAD) or more when shipped within Canada.
Same-Day Delivery:
Our network of friendly neighborhood delivery drivers will pickup qualifying products from your local U-Haul Store and deliver them to your door.* This service is available in most areas on our most popular products. Choose Same-Day delivery while shopping to check availability in your area.
*Delivery fee will be calculated at checkout.
Free standard shipping is available on qualifying orders $100 (USD) or more when shipped within the contiguous U.S. or on orders $150 (CAD) or more when shipped within Canada.
In-Store Pickup Savings! When you pick up your order instead of shipping it to your home, you may see additional savings as some products will be priced lower for in-store pickup.
Same-Day Delivery:
Our network of friendly neighborhood delivery drivers will pickup qualifying products from your local U-Haul Store and deliver them to your door.* This service is available in most areas on our most popular products. Choose Same-Day delivery while shopping to check availability in your area.
*Delivery fee will be calculated at checkout.
Has the app been corrected so that the QR code scans without issue?
Hi Pamela! Yes, the app has been working as it should. Thanks for asking.
I have 40+ Smart labels and I can’t utilize them. The app either returns to the home screen or crashes every time I try to scan the QR code. I am on an Android phone (version 14). At this point, the labels are worthless. I need a developer to please address the issue.
Hi Mel! Thanks for bringing this to our attention. I have passed these details over to the correct department.
How do I look up my account since I just download this app
Hi Roy. These should be located in the organizer. Let me know if you further assistance.
Is it possible to use this if not shipping through U-Haul, or is it only for customers who move their items through U-Haul?
Hi Gordon! Yes, these can be used by everyone, you just need to download the U-Haul app. I hope that helps.
After I buy the smart labels and place them on the box, can anyone that has the U-Haul app and a account scan the QR code on the box and know everything I have in my boxes? Is there any security that prevents that?
Hi Albert. No! You can only scan codes that are in your own organizer. I hope that helps.
Hello, I asked a question prior that I have all these Smart labels and I can’t utilize them properly. I have all my boxes packed. I put the labels on the box with short descriptions and scanned the QR code then listed the stuff that’s in the box in detail. Now I can’t scan the QR code without the app crashing in order to see all the different items in the box.i have app IOS version 3.2.1 but the answer to my previous question and others says to download 3.1.8 (android?) which I don’t see at all. This renders the labels worthless. I need a developer to please address
Hi Albert! I am sorry for these issues. Developers will be releasing an app update here soon for iOS that will fix this issue. Once released, there will be an in-app note that advises you to update the app. You should be seeing that very soon.
The question I submitted on 4/5 regarding the smart label scan feature crashing the app was not posted. Would appreciate some help. I was able to scan the bar code, name it and upload a picture in the app. When I tried to scan the bar code label that’s now attached to the box, the app crashes. This has happened multiple times. I have app version 3.2.1. I have deleted and reloaded it. Have tried closing it and turning iPad off/on. I tried calling your customer service on 4/5 and was told Sam would call me back. Neither Sam, nor anyone else, ever did. Please advise on what needs to happen to get this to work as advertised. Thank you
Linda, I am sorry for the trouble. I am relaying the issue, and we will contact you shortly.
Hi Linda! You will soon see an in-app note to download the newest update and these functions will work as they should.
How long do I have to cancel a pick up
Hi Danny. I am not sure if you are talking about supplies or a rental. Generally speaking, you can cancel anytime.
Can you add pictures to your already created label? For instance, I already packed a box, put label on it, scanned the label and named the box. Can I go into the app after the fact and add pictures from my phone's photo gallery? I can only find where you can add a photo by taking an actual picture in the app.
Hi Shannon! Not at this time. However, we are happy to announce that this function will be released soon!
Went to Tools. Scanned bar codes and gave them a name. Added pictures to each. Stuck the labels on the boxes. When I try to scan the labels on the boxes to see what’s in them,, the app crashes every time. How do I fix this? I have app version 3.2.1.
Linda, I am sorry for the trouble. I am relaying the issue, and we will contact you shortly.
How do you stop the app from crashing every time to try to scan a label with your camera? I have 120 labels and can’t use them.
Hi Albert! Please download the iOS version 3.1.8 of the U-Haul App, this version should fix any bug.
My smart labels are not in the belongings organizer. I spent a lot of time working on the labels. How do I get the lost information back on my app?
Hi Yvonne! Hi Tasha. Please download the iOS version 3.1.8 of the U-Haul App. This should fix any bug.
App closes as soon as you scan the labels … worked for the first few days now it just closes every single time . Updated iOS Updated app restarted device even tried installing on a different device .. same result .. how can we fix this ?
Hi Tasha. Please download the iOS version 3.1.8 of the U-Haul App. This should fix any bug.
My organization I. Haul app so I need my MOTERCYCLE in U-Haul app
Jennifer, I am sorry however I am not understanding your question.
Smart labels idea is fabulous. However, we get "An error occurred" when we log in the mobile app (can only login online). We've tried on our two Android mobiles, so I need support (our username/pwd are good as we can login on the Uhaul website on PC, tried uninstall/reinstall, etc). Where do I call for support so that we can use the Smart labels.
Hi Simon. I am sorry for the trouble! We are working on the issue. More to follow.
Hoe jo I find out the prices
Hi Clara! The labels are $1.95. Have a great day!
Do you guys finance stotage
Hi Rickeya! We have storage rentals, if that is what you're asking.
How much are boxes
Hi Lonnie. https://www.uhaul.com/MovingSupplies/Boxes/ I hope that helps.
Read the prior questions and some asked about the ability to export to the database to a file, such as .pdf, .csv, or .xlsx. Wondering if there has been any updates and if we can get a general timeframe of when it will be available. Do you have an estimated time frame of when that feature will be available? While I’m here — will importing/uploading a template be possible by any chance?
Garrett! We are inquiring on these details for you, more to follow!
Garrett, we expect to have the export functionality released in time for the summer moving season.
Can I delete a smart label and reuse it? Or even just delete the box from my organizer?
Hi Tricia. Yes and Yes!! Deleting the items or box the smart label is attached to will make the label reusable. I hope that helps.
I bought a new phone When I sign in to the app the list of boxes are not there The list is not uploaded to the cloud Please help I need the list transferred to the new phone
It should be at the bottom of the app, tools. Please contact 866-277-6855 for further assistance.
I can't seem to find the smartlabel feature in the app anymore. What happened to it? I'm on Android.
Hi Nicole! I am checking this on this now. I will be back with more details.
Does the smart label get mailed. By the postal service or srnt to email for printing
These are provided immediately by E-Mail as downloadable/printable .pdf
How long will the QR code work to identify box contents? For example, if the box is not opened for 3 years, will the code still work?
Yes, QR codes do not have an expiry
Can I assign a label to another label? For instance, I assign items to a box with a label and name it "Box A"." Can I then place that box on a shelf with a label and name the shelf "Shelf B?" If so, when I look for an Item will the app say the item is in Box A on Shelf B?
Hi Jon! Yes, it’s even easier than assigning a second label. To do this in the app, you want to assign a “location” to Box A. Then, you can search for the location and see all of the items stored there. Have a great day!
Will the app let you search the items ACROSS all boxes/labels for a particular item (eg., "cups") so that I can quickly determine which box has that item (rather than having to search each label/box individually)?
Hi Scot. Yes! The app has a search feature to search for a particular item that you have catalogued in the belonging's organizer. Tap the magnifying glass at the top of the belongings organizer home screen to use the search feature. I hope that helps!
Joe many labels are there per package
Hello Delores! Each purchase includes 40 smart labels delivered to your email address. Have a great day!
Any plans for incorporating voice input? What is the maximum number of items that can be entered per label?
Hey Dan! Voice input already exists, using the U-Haul app. There is no limit to the number of Items that are assigned to a single label. I hope that helps.
How many pics can be submitted for each label?
Hey Dan! One picture per item can be uploaded. Have a great day!
Has this product been updated yet to include ability to export to CSV or other file format?
Hello Dan! Not at this time. Sorry about that.
Can I print these and have them today ?
Hi Mary. These are emailed asap once purchased. Thanks for asking.
How do I know how many smart labels I need to get and how many do you get for a 1.95.
Hello Pamala. Each set includes 40. I hope that helps.
Do you sell used moving pads for a lesser amount?
Hi Cathy. We do sell or rent moving pads. Check out this link. https://www.uhaul.com/RentalItems/
Can multiple devices be used to log boxes and content and then be merged into one list for tracking? Example, if 3 people are packing in separate rooms on their own personal device thru the app, can all inputted info be merged into one master list?
Hi there! Unfortunately, not at this time but U-Haul is working on this feature for the near future.
Can I export a list with all the items I have recorded? Like a CSV or PDF file.
Hi Mirjam! Not at this time. We are hoping to have this feature in the near future. Have a great day!
where do you get the paper to print for the labels? Is this mailed to you?
Hello! Your label PDFs are formatted to print using a standard desktop printer (8.5” x 11” paper size). Simply print the PDFs, cut them out and attach to your boxes/items using clear tape. Or, your PDFs are formatted to print on Avery label template Presta® 94256 also.
Are the 3D barcodes unique across different 40-label sets? In other words, if I order four labeling packages, will all 160 barcodes be unique?
Stuart, every label is unique from one another.