I ordered this harness with the hitch at the same time with the same money and with the same shipping all one order. When I received the first notice of the purchase, I was given two different billing statements. U-Haul was notified about this peculiar event and was clearly advised that both items would arrive together. The harness arrived within time alloted, the hitch did not arrive. U-Haul was informed of this discrepancy and said that the hitch would arrive by Thursday of the same week in question of the harness delivery. Thursday came and went with no delivery of the hitch. Again, U-Haul was informed of the negligence of the aforementioned promise of Thursday delivery. Reason given was the hitch shipment was botched order procedure within U-Haul system and admitted the delay laid in the hands of U-Haul. U-Haul was informed that there was a question of shipping methods from the very first contact and did nothing but give false hope on services rendered. Eventually U-Haul informed that the hitch would be shipped overnight for the inconvenience of the botched services promised. Well, needless to say the overnight delivery came and went with no delivery of the promised hitch. Now U-Haul wants this stupid survey filled out to waist more of my time waiting on fictional promises.