Verified Towing Customer Reviews

Tow dolly was new and service personel were knowledgable. My only gripe was that I was charged for the SafeTrip service that I clearly declined when I made the reservation. While the 8 charge is not worth the energy to chase down, I can not give a good review as a result.

It was just unfortunate that I rented the trailer and never got to use it because the vehicle was picking up never got picked up due to weather so I paid for the trailer for nothing

I have an RV that pulls a rented car dolly. I prefer the larger U-Haul lots for pickup and drop off which both had.

The rental was perfect will definitely rent from the his location again next time I need a trailer

Great service from the person that connected the trailer up.

Make sure taillights work.

I rent the car trailer often,but this time the trailer was shaking little bit,when I returned to location I commented to the agent,that the trailer needs to be checked

Tail light was not completely working. Seemed to have a short somewhere in the wire.

Awesome service and great quality trailer

The truck and car trailer pickup went very smooth. The mileage, gas level and towing hookup and gearing adjustment were clearly demonstrated.

Super easy to rent trailer. Location was great

Costumer service was great, got the i needed on renting the trailer.

Nothing really the dispatcher was good and the equipment was good there yard is a bit confusing to get to but overall I took the truck and toy hauler from penticton to Calgary no trouble and the Calgary depot on blackfoot trail those people are exceptional but thats all they do is UhAul

Great staff. Easy rental of a truck and auto transport trailer. No issues whatsoever.

Service was fast, equipment was clean and car trailer had new set of tires all the way around.

Were friendly and helped me when the trailer scheduled for me didnt come in. And still got out on time

no issues lot is spacious enough to maneuver a trailer havent had any issues with any of the equipment that Ive rented.

Frayed strap on car trailer and safety chain was not able to use due to damage. Had to use my own tie down. Not a huge problem for me but maybe the next customer.

Advise Manager of the Hixon Pike Facility that statements like the one he made due to a System Shutdown are unprofessional and will no longer be tolerated. Ensure all Vehicle and Trailer Tires are inspected for wear and serviceability.

Nice people and the store had a trailer when no one else had one to rent.

The only complaint I have is I specifically wanted an auto transport. They gave me a toy hauler instead, made it difficult for the car specifically requested for an auto transport.

Went after hours to drop off truck and toy hauler. The only thing that really sucked, was facility asked me to put trailer in a different spot than truck. I think that should be done by facility and not customer.

Good locationQuick drop offTrailer handled well

The staff were super helpful and responsive to get me loaded up and on my way with a car hauler.

Everything was quick and easy! The truck and trailer ws ready to go! Thank you!

The trailer needs a winch permanently mounted to assist with loading.

I was pointed to the area I needed to drop the trailer off and left to my own to handle it. Thankfully I haul a lot of trailers so was successful but someone else may not be able to do so.

Knowing what is getting sent out and what reservations are set. They had to give me a local trailer instead of a one-way trailer.

Great employee came out right away and unhooked the trailer for us and we were on our way.

Advise the customer that they need to take pictures of the trailer prior to loading.Also, we were not told until we got there that we needed our own tie down straps for the toy hauler.

Have been renting trailers from this location for years. The owneroperator is friendly and efficient.

1st time renting from this location and it was a great experience, the fella at the counter was super friendly and fast getting us our trailer rental and helping hook us up!! This will be our go to place from now on. Huge amount of parts and stuff in the store to which was great..

A separate person from the desk clerk to assist me before leaving with an auto trailer behind the truck. The young lady was nice, but a friend of hers arrived as I was preparing to inspect the rentals another customer arrived diverting her away before I completed my transaction.

Trailer had a bent tail light

Friendly professional people had our toy-hauler trailer ready exactly when we needed it. An excellent trailer for hauling a couple of golf cart.

Nothing to fix here. The auto transport was parked in front, waiting for me to pick up and in good shape.

The equipments are not most of the time clean. Tired and lights need attention also.

Location was great. Easy in and out with trailer. Friendly staff. Small problem with a ram on the trailer cost me about 5 minutes loading.

Very friendly sales person helped me with the rental. Even can outside and unhooked the car dolly when I dropped it off. Great customer service.

Uhaul people covered all the bases, friendly and professional.And the car hauler worked great !!!They helped me hook up to truck plus help disconnect trailer.Thank you Mr

Lee was the guy that helped me and my dad out when we rented a trailer from his location! He was very friendly and very helpful! I appreciate that! I will definitely be using that location!

Great experience. I wish the toy hauler trailers were available at more locations because this was the only location with availability within driving distance and they had 5 at this location alone.

Tyrone, Diana, Herlesha were exceedingly helpful, knowledgeable, friendly getting me a rental truck and car tow trailer. Tyrone was diligent in installing a new tow strap for the trailer. He stayed late to work on it with positive can do spirit.

It took the guys about 5 min. to offload my car, and unhook the trailer. Thank you. Great team.

The ratchet straps on the tow dolly are garbage they work but not well. Told the clerk and I realize they are exposed to road grime and water and snow. .

It was fine. Just sucked going 90 minutes to get this trucktrailer combo then driving it home

The building that it is in is very rough and smelly. The tire tie down on the trailer was broken and unusable. People were good.

No problems at pickup. Trailer tires were low and needed to be aired up.

Great owners they even pulled out the trailer and put it back for me. Totally recommended

Picking the toy hauler was easy and return was efficient

Ive been to this location several times and rented car haulers and trailers. Never had an issue.

All went smooth. they hooked the trailer to the truck, and secured the car on trailer. Fast and convienient.

2 of the trailer lights were not operational on the trailer

I dropped the trailer after regular business hours, there was no interacting with anyone but the place was well organized.

The trailer tire had a flat and they fixed it right of way and got me on my way. Great to deal with!!

Took some time to get my car trailer loaded

Owner of the business met me as soon as I pulled into his business. Very helpful with removing the trailer from my truck. Excellent service.

The general manger was the employee who helped me with my trailer rental. He was very helpful, answered all of my questions, provided excellent customer service and even loaned me some 2x4s to help with loading. Great experience overall!

Bypass is a great U-Haul dealership. It was an easy place to find. I was greeted as soon as I pulled in the lot. Great customer service. The U haul lot lot neatly organized and had no problem getting to trailer and hooking up. I would highly recommend this dealership.

Awesome customer service. James helped hook the trailer and explain all the features on the trailer. Made sure all the lights were working properly. Definitely rent from this uhaul dealer. Absolutely perfect!

The car hauler was perfect for what we intended. No problems with the trailer at all. We did however have some towing issues, but it was easy to call the Uhaul hotline and have the rental extended an extra day. Very pleased with the rental, thanks.

The trailer was in good shape,didnt have any issues.

I cannot comment on the condition of the Spartanburg U-Haul because we never made it there to drop off the car dolly.

Trailers that arent all beat up

The guy who helped me unstrap my vehicle from the tow dolly was extremely friendly and very professional. Would highly recommend this person to be involved in all in strapping of the tow dolly

Dropped the trailer off around 11 PM, came back the next day and the attendant said I was all set.

I appreciate that my vehicle was secured to the tow dolly because I have no idea how to do it.

I reserved a truck and a trailer guaranteed. The truck was not available. I had to go to another location to get the truck. The trailer was great. Great instruction for attaching to truck.

The tow dolly wasnt where it was supposed to be when I came to pick it up but luckily the Gal working that day told me to match the asset tag on the equipment to my contract. Other than that they were great and accommodating.

Ace and Jerrys was very helpful and great to work with. Trailer helped me get what I needed transported.

Great service, friendly staff. Always easy to reserve, pick up and return trailers. Convenient location.

Very helpful and friendly. The employees helped and showed us how to hook up the toy hauler.

Clear instructions and very clean yard. Very accessible and employees answered and told me where to park the toy hauler. They deserve a 10 star.

After I arrived I discovered I needed to make a change in the equipment being rented. Agent was perfectly helpful and took care of everything. In and out were quick and efficient on pickup and return. The car hauling trailer worked perfectly. If the arises, I will come back to Ingleside Grocery!

Found the tire had a nail in it, needed to pickup a car so i didnt say anything until i got back. Inspections on vehicles and equipment trailers seems to be lacking. Staff was friendly.

Make sure the straps are not stuck and ratchet straps move easily.. the handle was difficult to move up and down and to release the straps on the trailer..

Would have been ice if they checked the lights

The rental was just for a Auto Transport. The trailer fulfilled my need for the short period that I had it for. Everyone was great to work with.

A to Z was fast and helpful they immediately unhooked my trailer and had me on my way in minutes.

There was a trailer type bucket device that was blocking several trailers including the one I needed. It caused a little bit of an issue getting connected to the trailer, as timely as it could have been. The two guys that helped me get it on the hitch were very helpful.

The toy hauler I rented does not have ramps that adjust side to side, the car I was transporting has a very narrow track and I had to put an ancillary ramp to fit it onto and off the trailer. Design update needed!

Everything was just right! I had to call and ask if I could leave the trailer on because it was just too heavy for me to undo, as an older woman lol, and the lady I called was so helpful and understanding. Thumbs up to this location!!

These guys were also great. He was really helpful checking the trailer out and accommodating the hook up to my truck.

Everything was great. Ive rented these trailers several times. They always tell real nice the pick up and deliver is always quick and easy.

Very friendly staff. I had called ahead so when I got there they were expecting me. When I arrived the staff member showed me where I could park the trailer and he got me unhooked in just a matter of minutes. Great service!

Friendly staff. Trailer worked well.

From the check-in process to the return process of renting the car trailer I used, this location made it easy and the employees were very kind. I will come back to this place for my future U-Haul needs. Highly recommend. Very positive experience.

Having all the equipment in one spot would be helpful and let someone know upfront that the toyhauler requires straps that arent included would be nice

The service was excellent. The older lady even hooked up the tow dolly .As I said excellent service.

The auto transport works as advertised!

Was helpful getting the car trailer off, easy drop off

The check in on the app was great till it got to photos. Wouldnt ever accept them. Other than that everything was awesome. Trailer did its job. Everything worked. Good price. Thanks.

no issues , Trailer pulled out waiting for me , location very clean well stocked, personnel very friendly and helpful

This location received the car trailer, helping us get the car off. The following day we returned the truck. Staff was very knowledgeable and friendly.

The truck and trailer was great! Used it to pull a Honda fit?

The location was bvery clean and vehicle and trailer was in excellent condition the only thing i was missing was the tied down on the front of the trailer to secure my vehicle i did feel as they should have been provided so I did aquire an additional cost because these items were missing

They helped me get the trailer parked and were easy to deal with.

Not much to improve for me. Ive rented a car hauler twice and both times it was available, price was reasonable and checking in and out was quick.

The gentlemen I worked with picking up and dropping off the trailer were super kind, helpful, and efficient. First time renting from UHaul and I wouldnt think twice about renting from these guys again. Thank you!

Jessica and Bobby were outstanding. The rental process went smoothly and they were helpful in getting my mini trailer on the UHaul trailer. I made it home smoothly and have returned the toy hauler to my local UHaul dealer. All good!

The experience over all was quite positive, good truck, good trailer, no issues.

They didnt know how to help me properly attach my vehicle to the tow and my car came off. Thankfully it wasnt damaged. Lack of knowledge and my days was imputed incorrectly and I was charged extra because of that.

Diana at the pick up location was extremely helpful, knowledgeable, pleasant and very professional. Excellent rating for her!! After dealing with her, my experience connecting the trailer plus other issues were well below average. Poor rating.

Safty chain was missing didnt notice till I loaded the truck but used my own chain in place of the safety chain

I first got a 6x12 trailor and took it home. Later realized that the opening was too narrow. Went back when uhaul when they opened at 7am. The young man swapped it for a toy hauler and deleted my first rental. Very good customer service and it all worked out.

Helpful, friendly. Parked and disconnected the trailer. Nice, smooth, paved parking lot.

The employee with pink hair was sort of helpful, but there was no manager on site to help me figure out what to do with the damage to my car after the tow dolly tire exploded and damaged to the side.

I had 2 seperate drop-offs. When I returned the tow dolly, the gentleman was very helpful and polite. The next day when I returned the truck and cargo trailer, the lady was very rude and disrespectful.

Anytime Ive needed a trailer to toy vehicles, this U-Haul location has been my go to place, thanks, and the customer service is always amazing

A winch would be appreciated for loading a disabled vehicle.

Make sure the tow dolly tires arent flat and are inflated correctly

More trailers

Rented a tow dolly didnt end up using it, took it back and dropped it off at the same spot I hooked up to it. Was told I couldnt drop it off because they had no space for it. Yet I put it back in the same spot.

Very Happy overall, our trip 4.600 With 15 truc and aut transport with my car.We didnt have any problems and costumer service ver helpful.

The strap rachets are always bound up from lack of lubrication maintenance and I have to take time out to lubricate them myself, so they are actually useable. Just a little maintenance would make the overall experience 5 stars.

Trailer drop-off went smoothly

Another uhaul location driver was at the pickup point trying to take the toy hauler before I got there.

Had me drop the trailer across the street in a empty gas station and never came out of the building to look took a picture from inside not very business like

Nothing- on time equipment worked. Easy check-in and check out. Friendly staff.

Id recommend it for convenience, but its the first time Ive been told and had to unhook my own trailer for the staff, rather than them doing it for me. Odd.

No U Haul places in Tucson had the equipment I needed so I had to drive an Hour to Nogales to pick up. It was a very small lot and difficult to maneuver the 26 ft truck and car trailer out of the lot.

The strap on the passenger side of the tow dolly would not come out fully. It will need to be looked at. Thank you so much.

The trailer was there and ready to go. The hook up was fast and easy, there was plenty of room to turn around. The trailer was amazing followed great.

Nothing. Michael was excellent. Friendly, experienced, knowledgeable and helped me hook up the car dolly.

Two out of the three available tow dollies needed repair. The staff member was incredibly friendly and was very helpful and found equipment that did work. It was very easy to pick it up and very easy to drop it off. I still recommend it to anyone.

Nothing, you guys did great. From the gentleman that helped me back up the car Dolly to the the 2 ladies one was in training that took my information and provided me with my drop off.

Unfortunately only 1 out of 3 car hauler was in good condition. We took that one.

The team was awesome. My wife returned the trailer. She didnt have to do anything but sit in the truck. They took care of everything.

They have a well stocked inventory with a great selection of trailers and everything you need for all of your movie needs.

I rent car hauler a couple times per month. Equipment is always in good condition.

Tell customers to upgrade to trailer and leave dolly because you cant make u turns its a damn jack wagon but worse because front wheels of dolly are not free wheeling and thats the problem

This location was not helpful for unloading the vehicle from the auto trailer

Refused to rent a car hauler to pull behind a truck rated to tow 10,400 pounds.

No hassle picking up the trailer, all was good

Rented car dolly. Ratchets for tire straps needed oil. Very rough to operate but will not discourage me from renting again at this location. Friendly staff.

Everyone was very helpful and got our car tow and cargo trailer hooked up quickly!

Pre-orderReservation was the best thing I did. Walked into store and I was out quickly. Trailer lights had issue. Attendant there was quick to move to another trailer and I was on my way.

I was able to pick up my tow dolly 1 day early without a problem, staff was very friendly and helpful.

Wire connections and the blinkers worked intermittently

The rackets on the trailer were almost impossible to get tight, I had to lubricate the ratchets and the jack to get them working. Probably not the issue from this location but overall U-Haul maintainence.

Was hoping a 1 day set schedule instead of 3 days, got there as scheduled, sign, person attach trailer to vehicle, check lighting operation and take off. Very easy and simple

Car hauler was perfect for waht i needed

The trailer was a bit bounce but got the job done. Thanks.

Quick easy pick up, truck and trailer was all ready to go on time..

Fast and easy. People were nice and the trailer worked great to two my Polaris RZR.

Ive rented with Mr. Alan many times and have always had a great experience. His trailers are always well maintained and tow well.

This was a very good experience for us renting a car hauler.

A good experience - Bob was very helpful making sure my vehicle and the trailer were both up for the job. Trailer was ready and waiting when I arrived for pick up, took about 15 minutes in and out.Ill use this location again ----Tom

Great customer service and very helpful. When i called the general number they were going to look all over for an available a trailer, but as soon as I walked inside the lewisville office right off 35 they were able to get me all set up.

The staff at the Maynardville Pike U-haul location were great. I was able to pick up early in the morning and their help getting the trailer hooked up got me on the road quickly. Great service!!

Easy drop off at a location as picked after finish using the trailer. Person was very guidance to where to set trailer, was hoping that they would have a 1 day rent trailer instead of 3 day because I only need it for that 1 day only

Filled out all info in app before arriving, but still waited 20 minutes for pick up. Trailer worked well and drop off was very smooth and easy

We had a tire problem and Uhaul had someone there to replace it with in ten minutes, there systems from requesting a trailer, pickup and drop off were amazing. I would highly recommend Uhaul.

You received an extra 20 for free. I returned the trailer that same night.

Dont make me drive to Boulder for a trailer made the whole trip more difficult

Rental worked well. Staff was good.Trailer looked very new.

We had a tire problem and Uhaul had someone there to replace it with in ten minutes, there systems from requesting a trailer, pickup and drop off were amazing. I would highly recommend Uhaul.

The front tire tie downs need work, Old equipment!

Lorsque lon est bien prpars et que lon a tout inscrit dans le formulaire de location, carte de crdit, ainsi que le numro tlphone et nom du contact, a nous prend 10 a 15 minutes prendre possession de la remorque. On loue 2x par mois durant notre saison de drift.

WAS CLOSES RENTAL WITH THE AUTO-TRAILER. VISITED SEVERAL RENTALS WITH NO AUTO TRAILER

Good overall experience. The trailer had some minor damage to the fender well tie down that wasnt disclosed during the pre inspection. Had some trouble using the app for after hours return.

Trim one of the wheel restraints because it is fraying

Great customer service!! Rented a 26 ft truck with auto transport and the guy gave me tips how to turn corners. Had an amazing experience with the truck and trailer.

The owner is a stand up guy. Professional, courteous, fair, and well spoken. The staff went out of their way to replace my trailer when I had a flat so I could make an important trip. This has to be the best UHAUL location I have eve been to and I will be a return customer for years to come.

Trailer needed washed. Ratchets needed lubed

The Toy Haulers are awesome and easy to use!!!Please keep them at the location routinely. The check in lady was so nice and pleasant!

Not all lights were working

I rented a trailer to move of my cars. Attendant hooked it up to my truck and showed me everything. It was very easy

The car trailer worked well but needed cleaned and maintenance. Had a lot of oil all over the left front track which I cleaned the rubber straps that hold down the left side fender that flips down one strap was broke off. But other wise good tires all lights worked surge brake worked.

I like the trailer we rented.

I had to exchange the initial trailer I Rented because of the size and they swapped it when I brought it back for no charge. That was great.

The ratchets for the tire hold down straps could use a little grease

I like the trailer we rented.

Check the trailer brake system for brakes hanging up.

Great trailer

From confirming my reservation to picking up to dropping off was perfect. The associate was professional, friendly, and helpful with hooking up the trailer and dropping it off. I would recommend renting from this location!!Robert J.

Returning the trailer was easy, and everything was very organized!

Trailer stored in a dirt lot with standing water.

Not really too much to say. Nobody was there, but there was a phone number and they answered right away. I left the trailer and they checked it in a few hours later.

Very nice trailer

Picked up a car dolly. It worked great. Nice customer service. Good job Rabbit

Staff was very good and let me know where to set trailer, helped with checking it over, very good service.

Picking up the U-Haul truck and car transporter was seamless. The truck was brand new and the seats were extremely comfortable, not what you would expect when riding in a U-Haul truck.

All went well and tow dolly looked and worked like a brand new one.

very helpful in working with me to find the right trailer for the job

Matthew and Vincent did a great job in assisting me with the drop off of a tow dolly and a truck. Very helpful.

I can not think of anything more to doe to the trailer I used to. It was perfect and the folks that helped me were awesome.

Service is always exceptional. I rent trailers from them a bunch and the experience is always very positive!

Dropping off the trailer went fast and easy.

This owner went the Extra Mile to assure us in our demanding schedule to have our trailer ready exactly on time! Very nice and accommodating! We recommend their dealership

Took to long to verify reservation. Found that the trailer was missing an axle dust cover, and had a bent wheel. Bent wheel did not pose any risk, I replaced the dust cover with one from tractor supply myself. Other than that, trailer was very useful and pulled great.

Facility was closed when I dropped trailer. Parking area was clean and accessible. No problems.

Personal were very helpful in making sure that the auto trailer was properly hitched to the U haul. The trip went very smoothly, and I felt confident nothing was going to become unhinged. Thanks U haul for your support. I will rent again in the future.

Stuff did a great job having the trailer ready on time to pick up. Also got the order done soon as I drop the trailer. Thanks

Equipment worked well but one tie strap was jammed so not sure what that was about

Excellent customer service and helped with my hook up. Definitely will return if I need to rent a trailer from there.

Smooth trailer rental - thanks!

Mr. Bauman was very helpful and professional. The staff brought the trailer out to my vehicle and hooked everything up. The return process was quick and seemless.

I have rented here several times and they are outstanding. Great place to come to and I need a trailer.

Derek was really helpful with the trailer drop off. Truck drop off was not as good, with no one at the counter or in the yard. Waited 20 minutes before someone helped, after asking someone cleaning up to find someone to check is in.

All good, but trailer rental was a little more expensive than expected. Advertised as 69.day yet bill came to over 90.

Staff helpful in getting the Trailer connected and trailer lights checked so that I could be on my way.Mike W

Carlos was awesome taking care of my needs. i took the car hauler back early so they could rent it out faster as they ended up doing. Carlos made it all easy just like Matt up in Canton.

Was allowed to drop off auto transport so I was able to unload truck. Fast, friendly service

Arrived on time to drop off auto transport, then drop off truck after hours.

This place has been great. Had all the supplies we needed. Bought back boxes we didnt use. Facilitated an early pickup for truck and car hauler.

Replace the ratchet and ratchet strap for the auto transport trailer. Got it to work but could definitely use a new assembly being that it was rusty and hard to crank.

Go over hooking up safety chains and tire tie downs, great service and trailer was ready when we needed it

left brake light was not working when I picked up the trailer

owner was very friendly and upset the left blinker light did not work

Drop off seemed ok... except it was never logged that we dropped off the tow dolly.I had to call the next day to get someone to record it in the system that we dropped it off so we didnt get charged. If this was a daily charge item, I would have been falsely charged.

Attendant was very helpful in getting my car on the trailer with instructions on how to unload at my destination.

Super nice and knowledgeable. Made the move very easy and smooth. Helped my son connect the trailer and load vehicle.

Car carrier towed our car with ease. It handled very well on the highways.

the only thing was that 2 tires were well worn on the trailer, otherwise I had excellent service

Great trip using the uhaul. Only issue is had was during my trip i noticed the trailer tire had a slow leak. Other than that I am satisfied with the uhaul experience

Experience was mediocre. I rented a trailer and ended up waiting longer than I should have because their system was having issues. Other than that wasted hour the process went smoothly.

I dropped off after hours. So I didnt meet anyone there to rate them. It was well organized had plenty of room to drop off the trailer with no problems. The lot was clean.

This was not the location originally for the pickup . I received a call the day before from uhaul stating my trailer is not available at that location in Plattsburgh, closet was in Vermont which I was staying overnight in Plattsburgh. It just added a lot of drive time on the whole trip

It was a rainy day but the team helped me install the car hauler and ensure the car was properly tied downed. Great team of friendly and knowledgeable people.

Very helpful getting my car on the trailer and how to make turns safely

Everyone was professional and helpful with trailer and truck excellent place would recommend

I had to park and disconnect the trailer myself.

The gentleman was there when A pulled in, came out and helped me unload the trailer. Explain to when the damage on it why the lights wouldnt work very helpful.

It has nothing to do with where I got it but I wish you could pay for 1 day and then pay more if it took you longer than 1 day to get to destination. I drive straight to North Carolina in 7 hours but had to pay for 3 days not what I had in mind when I went to rent the trailer

Wish the trucks had cruise control. For those of use that know how to tow and haul stuff it would be nice. And a diesel option for the 15ft truck would be good too. Overall truck did the job.

It was a pain to have to pick up uhaul truck In de Pere then drive to Oshkosh and back to get the car trailer.

Excellent customer service hooked up the trailer for us check all the lights and we were back on the road.

The staff at the south willow street location are quick and helpful. We were able to get our uhaul and trailer dropped and truck checked in very easily.

Make sure all lights work but everything else great!

I had to back in a trailer and hook up the trailer I was renting which is cool. I dont mind helping out anyone.

The service was quick and painless, the owner was friendly and willing to help, the trailer worked great. Will definitely go back.

The service person was very helpful with the hook-up and loading of the tow dolly. He double checked the truck number, license plate and milage on the vehicle to make sure it matched the paperwork.

The pickup and drop-off was seamless at this location. I reserved online. The employee helped me attach the car hauler to my truck and helped me finalize the rental agreement.

Nothing everything was a great experience and very easy! Maybe just a little cheaper or if I could have gotten a deal on a storage unit would have been nice. I paid 180.00 for a car dolly that I used for half a day but oh well I guess.

Having cheaper options for tow dollys for people who are only using it for a couple hours would be nice. I used mine for 3 hours and returned it but had to pay for 24 hrs.

I was having problems backing the trailer into a spot. They were able to assist and made it look easy

They were able to hook up the trailer and explain loading my vehicle.

It was easy and quick to drop the trailer and be on my way.

Had a car emergency and they got me set up quickly with a tow dolly. Great service.

Para mi por ahora toda estacin cada ves que puedo rentar ya sea un camion de la medida que necesite y la trailas asido buena experiencia

Woman at this location has Exemplary Customer Service skills ! Extremely satisfied with entire transaction. She even hooked up the trailer for me, and checked the lights. A Very smooth transaction.

They were excellent. The straps on the trailer for the car needed to be replaced and they did it before I needed to leave.

Service was excellent. Booked originally at wrong location. Arrived and was able to get same trailer will no hassle.

Avoid multiple locations for pickup of truck and auto transport.

I rent car haulers about three times a year, and I always choose this location because its convenient, the customer service is excellent, and all of the equipment is well maintained. Ive consistently had a great experience here and highly recommend them!

This was not the original pick up location. The original location did not have a car dolly and it took me over an hour to locate one. This specific site location was extremely helpful.

This is the ONLY U-haul that I will ever use. The people are very professional. The equipment is well maintained. They always have whatever size trailer I need.

Had the exact trailer I needed.

It seemed as though you were under staffed bcz I had to wait over 10 minutes for some one to hook up my trailer that I could have done myself!

Wife picked updropped off car tailer. Staff was helpful. Hooked trailer up to truck and inspected. Then assisted her on return to drop the trailer. Kind and professional

The overall experience was OK the trailer had a tire that was going flat that I had to keep adding air to every time I stopped I did ask for an upgraded trailer which they had one on site, but they said they didnt have any

The ratchet straps needed to be oiled to function good its been left outside too long. Other than that it was good and it working fine.

Oewner was very busy and I hooked trailer up.

Robert was extremely helpful. The straps for the tow dolly were stuck due to them not being installed correctly and Robert was able to get them undone where they otherwise would have had to been cut. He was also quite helpful with my older car and suggestions for some fixes that were needed.

Very friendly team. Normally they do not rent trailers there but took ours as we were dropping a truck off as well. Kind and understanding. Very helpful.

The lady working the desk was extremely knowledgeable and helpful. She clearly knows the U-Haul policies, and provides superior customer service. The man that runs the facility kept complaining about the poor quality of U-Haul equipment which made me hesitant to use the trailer I just rented.

Excellent service. I was happy that I purchased the insurance. Someone drove me off the road and it caused damage o the trailer. When I returned they simply said you have insurance and you are ready to to go. No hassle!

It would have been nice if the toy hauler trailer would have had straps or some sort of tie Downs for the vehicle being towed. Other than that, everything was great.

Fast service. In and out. Trailer worked great! Thank you!

The lady inside was nice and great to work with. The guy was pretty lazy. Wanted me to do his job for him. I had to hook up and unhook the trailer. Never had to do that anywhere else. Normally I pull up and they do everything. Probably because it a 3rd party not a actually uhaul site.

Excellent service life savers after a U-Haul site refused to give us the trailer we rented these guys in Kingman were so nice and helpful highly recommend making the extra drive here and not to a place that sells gas and chicken in Bullhead!

Had no problems, the renting process was quick and easy. The person helped me back up to hook up the transit trailer and checked that all lights were working properly!

The owner was very friendly, polite, and ready to help. I would gladly rent from his location again. The trailer worked a treat to get my new car home without issue. Especially helpful were the surge brakes, which is why I chose to rent the Uhaul Autotransport in the first place.

Great experience. No delays during the check in process. I rent these trailers 1-2 times a year. Will be back to this location! Thanks!

I ended up dropping the trailer off a few days earlier then the original drop off date. I was able to drop the trailer easily enough and the shop owner was available to provide assistance if I needed it. They were very friendly and was able to provide a receipt.

There ia a light out on the trailer.

Staff is very accommodating and the truck and toy hauler were in excellent condition. Thank you South Haven Uhaul.

I think the location should walk you through the details of the truck and how to operate the car dolly as far as being able to hook it up.

Everything was great, did have a tail light go out but otherwise no issues.

The only problem i had was the blinker on the trailer but I made it more than 750 miles with minimal issues

Make sure when renting a tow to hook up to the UHaul that they give you all the information to work for the lights and the flashing lights to know that their is a vehicle attached

The hinge system for the fender on one side of the trailer was secured as to not allowing the fender to swing over,, other than that, good shape

Poco les importa entregarle los trailers al cliente. Tuve que hacer el proceso de recogida del trailer en la yarda yo solo

Friendly, efficient and had everything I needed. Plenty of room to move the trailer safely and very organized.

The customer service was excellent. They went over the rental agreement, explaned the insurance coverage options, charges, and dates of rental. After all that they came outside and connected the car transporter to my truck. Wil rent from this place all the time. thank you!!

people were super nice. trailer had a bulb out.

Chris was amazing! Super helpful for all outlet needs and setting up our tow dolly. He was incredibly friendly the moment we met and made our experience the absolute best. Would highly recommend him and this location to anyone who needs uhaul

It was very low-key and exactly what I wanted. It was very easy to do and the people were very wonderful to talk to. They were very nice and went over every detail the trailer that I purchased to USE for a day.

Return was fast and the toy haulerflat bed trailer did a great job on the road. You should have more flat bed like that.Ive took it in ancienne-lorette Qubec but I needed it for lac Etchemin area! Great customer service by the way. To find, to proceed on pick up and return.

Make shure all lights work when returned so they can be fixed for next renter

Heather was amazing and met me when I dropped off the truck and trailer. The only issue I had was with to left front ratchet strap. It kept coming off and I had to fix it several times.

Friendly, helpful staff. Car hauler trailer did its job and was very easy to pick up, use and return.

The staff was friendly and helpful, but the equipment had safety issues. One of the tire straps on the car trailer that I rented had been cut and was not long enough to fit into the ratchet - an issue that we were not aware of until we had the car loaded. This was a potentially hazardous situation.

Quick in, quick out, and the toy hauler was great.

I was actually wanting the auto Hauler but I ended up getting a toy hauler which was okay! I had to buy the straps so it went very well

Nice and friendly, the trailer was pretty beat up tho

Have better instructions on where exactly to drop off trailers.

They were friendly and helpful. As well as informing me how to same money bringing back the trailer to them, saving me almost 400. Thanks guys.

3 marker lights on trailer inoperativeOne brake light was out

The car hauler was ready when I got there and the gentleman working there was very efficient and helpful. The car hauler was exactly what I needed to transport a 1988 Chevy s10.

It was great doing business. Trailer did a great job hauling vehicle.

They are very helpfull. Trailer maintened, big inventory

Everything is always easy at U-Haul. Everyone is helpful. Get you going always helpful when you return. I cant complain about anything. The Toy Hauler is a really nice trailer. I will be doing it all over again for sure.

The man that was supposed to assist in attaching the AUTO transport and getting my AUTO tight down properly was inexperienced show everything took so much longer to get taken care of

Only issue was that the driver side light didnt work. I bought extra magnetic tow lights to put on the tow vehicle.

Very easy to use and sturdy for any car I love it

Location was friendly. But transport trailer was damaged. No one told me until I got there. 45 minutes away. Luckily uhaul rep Stefani got another one. But it was also damaged. But usable.

U-Haul. Best fkN trailers ever.

They were very friendly people even though we dropped off the trailer late, no complaints at all. Easy pick up and drop off.

I think t he trailer category dealer trainer wasnt in the best condition.

Second time I had to fix the fold out fender on the trailer with a new bolt and nut

I needed a trailer.. they had one. Not everything needs a review.

Great customer service, and they helped me take apart the tow dolly

I rented a car hauler. The trailer worked well, but the tie-down straps for the front wheels were worn and didnt match. One strap had a piece of what looked like a seat belt looped through it to connect to the ratchet.

Service was great! Trailer was well taken care of. Easy in and out. Very satisfied!

Have an overnight pickup for trailers

It was as easy as it gets. I pulled into the lot, parking the truck and trailer, attached. The gentleman took the keys and offered to park and unhitch the trailer for me. All I had to do was make sure nothing was left behind and roll out.

The young man that hooked up the trailer did. It finish the job. Im glad that Im an experienced hauler as he failed to lock the tongue latch down and there was no pin for the hitch ball latch.

The people were fabulous, helpful and very courteous. They answered all my questions on the car hauler I was renting. Excellent!

The staff greeted me when I drove up to get my reserved Auto Transport, the lot was spacious and the fellow who took care of me installed the trailer for me so I didnt have to get my hands dirty. Thank you for the excellent care!

The fenders on the car dolly I rented were falling off. I put tarp straps on both of them or I would have lost them in traffic. But!! The tires were new and the straps on the dolly were new and the ratchets worked excellent!! So mechanical the dolly was good!!

Everyone at this location was super helpful, from confirming my order to helping me load up the auto trailer.

John B was very helpful, informative, and easygoing. He got us exactly what we needed and even helped set up the tow dolly since it was our first time using one. Super personable, chill, and made the whole process easy. Definitely recommend asking for him for your rental needs!

Trailer performed phenomenally! Very please with everything overall!

We didnt have a great experience, as the location wasnt in the best area. The staff were extremely nice. However, we did get a flat tire on the auto transporter that we rented and had to wait over 2 hours to get it fixed, which really messed up our plans for that day.

Excellent service . Guided me in proper manner. Help me to attach auto transport and to load my car also

The tire strap on my car tire was off when we arrived in Cincinnati. Delaying our start the next morning because we had to stop at another uhaul to get it attached. Thankfully we arrived safe in Florida.

i dropped the tow dolly after hours so did not deal with the personnel, but, i have rented from this location before and will do so again in the future

Michael and Matthew did a great job. Thank you for the car hauler rental. I could not have completed this without you.

Professionals at this location, not someone at a liquor store. These guys were right on top of it all, and had the trailer attached in no time at all.

Rob and his wife were very kind and flexible when my pickup time charged a couple of different daystimes. Rob helped me load my car on the dolly and instructed me on how to unload it when I got to my destination. Many Thanks!

Great customer service. The young lady that assisted in this smooth transaction Just amazing Laughed at all my silly jokes. The fellow in thr back no nonsense. Hooked up thr dolly like a professional Dropping off was just as quick Zero delay

They were able to help me over the phone when I was struck on the side of the interstate. I was able to rent a car trailer. Thanks!!

Ratchet mechanism for straps for tow dolly needed some WD40.

The travel trailer needed an inspection done on it and the tire straps including the ratchets should replaced.

Wow if you need a trailer or truck this place has them. Orderly parking for sure kinda like a Uhaul Tetris game!

car hauler worked perfect thank you

Secure the tow dolly straps so they dont drag on the ground

There were 2 marker lights out on the trailer I picked up. Also the ratchets for the tire hold down need to be lubed. Other than that everything went smooth

I dropped off the trailer after hours, and early the next morning it was processed.. another great job!

Trailer pulled great with no problems

Location was a bit out of the way but the staff was very friendly and the equipment was in excellent condition, the trailer I rented was even hooked up for me when I got there!

Was told by 2 guys at the Detroit store that I couldnt leave the lot before I paid them 30 to put my car on the tow dolly. When I got to the Cumming store the gentleman didnt charge me.

Having nothing to do with this location our Toy Hauler was missing a dust cover for axle and a broken light that I fixed. Location was loaded with many trailers trucks to choose from.

Great trailer handle bumps really well easy to tow if you can keep it at around 55 mph at least youre going to get there safe

The guy at the location came right out. We had the trailer backed up and unhitched in less than five minutes. Thats how you do it.

It was a lot easier towing our car than I thought. The crew in Mississippi helped load and strap down our vehicle. They were very helpful and professional.

Gave me a trailer with a flat tire

Always great service. It would be better if more of the car haulers were available in Sudbury.

California Keg Liquor went above and beyond to help me get my trailer on and off my truck. They are awesome, and this was one of the best uhaul experiences Ive had.

Have rented Uhaul and from this location before and been quite happy. But this time the car hauler had a torn off and too short ratchet strap which wasnt noted. Fortunately I had my own ratchet straps and was able to jury rig a tie down for one wheel.

Pulled in. Trailer was disconnected my receipt emailed. Easy peasy.

Some damage to trailer before we used it over all good place ro rent a trailer or moving truck.

Met me in the drivedrop, unhooked hauler, emailed my receipt excellent service!They have this down!!Thank You!

This auto transport was great for what I needed to move it for. Missy and Helen both were a great help!

Great quality trailer ready to go! Easy to loadunload! Staff are very friendly and professional!

Car dolly had an inoperative tail light. Was last one so we had to use it. U-Haul app would not upload photos from my I-phone.

Your employee watched me drive up, take my car off the auto transport, and begin to disconnect the trailer before asking me if I was returning the trailer. Then he said I would need to drive the trailer around back. You cant make this perplexing ignorance up.

Auto transport wheel scrape needed to be replaced other than that, overall I was satisfied.

I rented a car hauler. The tire straps were hard to open. Had to spray them with WD40 to loosen them up. Otherwise clean and nice.

Perfect, trouble free rental. Friendly people at this location and the trailer was in excellent condition.

Kudos to Ashley for setting me up with the trailer she did a great job

Always quick and simple to rent a trailer.

A few problems with the ratchet straps. Nothing WD40 couldnt fix. Smooth car hauler.

Id prefer to rent a car hauler trailer closer to my home in the Inverness area.

Easy InOut. Trailer was positioned and ready to go!

I think UHAUL should have asked if I wanted to return the toy hauler to a site that had someone available to assist with disconnection and backing trailer in. I was lucky my husband could help.

Get some more auto transport trailers in North East Wisconsin. There were none available that could be dropped off in Missouri. The toy hauler was an acceptable backup though

Everyone at the UHaul store was very pleasant to work with and accommodating. I had to change my reservation several times and they made it happen very easy. The Auto Transport I used worked just like it was designed to. No issues.

Im not sure the surge brakes worked properly on the Toy hauler I rented.

Trailer pulled great.

Not if you are interested in a car hauler. They focus on box trucks only, from what I was told.

Great service. Fast and friendly. Helped me find the right trailer for my needs.

The people at my provided location were quite great. However, the ordeal I went through due to the equipment breaking has caused substantial compensation loss and duress. I am looking into legal action.

I was able to call the 1 800 number and schedule a car hauler very quickly. The pick up and drop off went well. The equipment functioned as it should with no issues.

Ready on pickup, very helpful connecting the trailer. The auto trailer tows so well and so easy to use! There for drop off. I was in a hurry so just disconnected and the uhaul rep parked trailer for me. Thank you

Friendly and professional staff. I will definitely use them again for my trailer and towing needs.

Had to travel to this Rydbom on Vine st after calling around because original pickup location didnt have a trailer for a car. I gave it 4 stars and not less because associate at original pickup area was very helpful in finding me a trailer although it was time consuming.

Great service I have had difficulties at other locations but this rental went seamlessly smooth.Staff was very friendly and helpful Love the toy hauler trailer

Informative and had the equipment I needed, tow dolly on short notice. The website and app on the other hand, werent so useful. They both hung up on letting me input my tow vehicle as well as the car being towed along.

It took too long for me to receive the vehicle transporter

Could not have been an easier drop off. Very flexible drop off times and plenty of room to unload the trailer.

The customer service was great. They helped me with loading and hooking up my car to the car hauler. Great service.

Trailers can use maintenance, crank was hard metal rubbing on metal needs greasing.

Have the equipment available where the customer reserves the equipment! I reserved the auto transport in Desert Palms but they didnt have one the day of pickup. I had to drive about 50 miles to Yucca Valley to get an auto transport. They had 3 of them! Very inconvenient!!

All good, they got me rolling quickly, the tow dolly was in good condition and the price was fair. I would absolutely recommend u haul and this location. I will go back too.

easy pickup, easy drop off. car hauler trailered well.

I rented a truck and a car dolly and changed my reservation several times. Uhaul was very accomodating on all the changes and every step through the process on both a national and local level. I enjoyed my experience with them very much.

Please improve your repair request. The app doesnt half work. I had a blow out on my trailer tire. The request for service was a nightmare.

The tow can with a flat tire the truck was getting extremely hot on the road

Tires on car trailer we not checked and were under inflated by location .

Easy check out great trailer. Everything was excellent thank you

The best U Haul experience Ive ever had. Professional and caring staff. Trailer was in good working order. I dropped off my trailer 2 minutes before closing and the employee at the location had no qualms with it - exteremly friendly and accomodation. 5 stars.

Drop off was geat. Person unhooked trailer.

Check out was smooth. The truck porter was slow and inefficient in getting the truck and auto-transport prepared for me, delaying my departure. Otherwise it was ok.

This was just local use of a car dolly to haul a car home after a minor breakdown. Quick and courteous service by the Augusta U-Haul crew. Thanks!

Had to return to have bad strap replaced on tow dolley. Staff was very helpful and replaced strap in the rain. Very dedicated customer service!

Although Corona did not have an auto transport that could leave San Diego, the agent quickly found one within a few miles and reserved it for me

The trailer was in need of minor maintenance and it appeared somewhat neglected. This was not the only site that this was noted and appears to be the standard practice for UHaul.

Very easy drop off with location just a short distance from the interstate. The owner was very friendly and helpful in getting me unhitched and back on my way. Would certainly pick up or drop off from this location again.

The process of picking up the trailer was a breeze. I look forward to renting from this location in the future.

Kind of tight to pull the car hauler but we managed.

I rented a car dolly and everything worked out perfectly. The only comment I have has to do with the extendable ramps on the dolly. They need to be more tightly moored as they make a disturbing noise when the trailer is in motion.

Parking lot not suitable for maneuvering trailers safely.