Verified U-Box^® Customer Reviews

When I first got my Ubox in TN, I was trying to close it and it wouldnt close, Lauren who dropped it off went out of her way to come back and close the Ubox for me. Excellent service! She was prompt and on time!

The Tampa ubox team is always super helpful and great to work with!

I am so glad I went with U-Haul pods. Everything was fantastic. The staff was very friendly and helpful. I will definitely use U-Haul again in my future moves. Thank you.

It was an interstate move, the box arrived within the timeline and U-Haul provided great support with changing movers last minute.

Our moving experience was great using U-Hauls U-Box

The delivery of the ubox was seamless and had no issues. My belongings arrived safely.

This was easier than expected. On time, easy to pack, pick-up and delivery as promised. Nothing was damaged from transit.Would definitely use U-Haul Box Container again!

Got UBox on trailer which was perfect!

Complaint. Was charged 97.70 for us box that has returned in October 2026 on November 2, 2026 for the month November. Still waiting on reply and refund for charges.

Great experience with great communication. Would ship with U-Haul U-box again.

Great service by the person who dropped kf and picked up the uboxes as my house

Container was an hour late arrival in Hamburg

The team at the Surprise AZ location are amazing. They were great at communicating and when the boxes arrived the driver was very careful to place the boxes where they needed to go. The UBoxes worked perfectly for our move.

Nothing. U-box team does an excellent job

I have been talking to friends and family about the U-Boxes and how affordable and efficient they are

Lauren is the best U-box delivery transporter.

Friendly, helpful people at every step and everything arrived on time and in good condition.

My move went great. I love the U boxes. We used two. They were delivered and moved promptly. Everything went smoothly. I highly recommend them for your move. You can take your time loading and unloading. When youre finished., U Haul will pick up the boxes!

Dante and his staff provided us with excellent service. They were pleasant, customer-focused, and were able to accommodate all our requests for our 6 Uboxes that they received from your Grand Junction, Colorado location. I recommend them and your Ubox service to others.

The U Box was the best option for my move considering the costs, the hassle, and the time. It gave me peace of mind to have the transport handled via them and packing handled by movers. The whole process was very organized, timely, and well executed.

Everything was great with the experience, other than a few lids from bins getting smooshed and a shelf sort of wriggled loose at all the screws. Im guessing it was a bumpy ride. All U-Haul correspondence was spot on, helpful, and informative. Great experience overall.

Everything worked out perfectly. I moved out of state and it was smooth because of everything that was recommended and the ease of the delivery and everyone who helped me. It was great. All my things arrived on time and in perfect condition. I highly recommend!

Nothing I have used the pods several times with no issues.

The efficiency of the Uhaul container, in delivery and size, well exceeded my expectations.

The UHaul people were great and Casey, who dropped off and picked my UBox was super helpful, obliging, and very personal able. As was David when I called.

it seemed like the amount of pads was not the same in all of the pods, thus a little confusing as I was returning the containers. But, I was told to not worry about it, so I just tried my best to be sure they were all returned that I had. The people were fantastic all around.

Staff were wonderful. Couldnt be happier with the service I received. Uboxes are awesome!

Incredible service overall. The wooden box was a bit flimsy so I appreciated them bolting it.

The whole U Box delivery, pick up and delivery at new site went very well. They are so easy to work with and communicate well. Always a person picking up the phone when needed. I will use them again.

Second time using your moving pod, have recommended and will continue to use every time I move thank you so much

Very happy with the experience. Containers arrived early. Staff was friendly and helpful.

The Milwaukee location did everything perfect but once it got to palmetto, communication was poor, the container was delivered a day late, and 2.5 hours later than the delivery window with zero communication about it. My property didnt budge inside and everything was exactly as I packed it.

The location is great. Clean and we were able to unpack the box container conveniently. We were charged for the month but the refund process was quick and manager was responsive.

Honestly Im surprised how seamless using the U-Haul pods was. I just assume a giant company like U-Haul would have a bad customer experience, but it was fantastic, I would recommend this service to anyone I know.

The whole experience was great. I would definitely use the U-Box again.

No comments for improvement. I have always had a good experience when renting trucks and UBoxes from Uhaul. The staff is friendly and accommodating. Your company is my go to when I am moving furniture, whether it be within town or across the U.S.

Great service. Delivered earlier and picked up right on time.

From receiving the U-Box to Pick-up and drop-off your crews were helpful and friendly. They gave good insight to the process . They all have my thank you.

This was a PERFECT experience for my husband and me. We ordered U-Boxes to hold all of the items in our garage while it was under construction and it worked out beautifully as well as economically. Highly recommended! A staff!

I thought this service was amazing. We were doing renovations all summer and it was great to take everything out of the space to renovate. Everything was still on our property with the pods. I will do this every time I do renovations from now on. Thanks for the great service.

Excellent service. Timely pickup and delivery. Clean shipping container. Overall a wonderful experience.

One ubox was kind of just wood and the other was better protected

I have received excellent customer service every time I have called Uhaul regarding my U box container for delivery or pickup! Also, the drivers that deliver and pickup the container are very cautious and can place the box exactly where I ask. Ive only had great experiences using UHAUL

The U-Boxs were delivered on time and picked up on time. The whole experience was very pleasant.

Couldnt have asked for a better experience boxes arrived right on schedule at both locations. Everything arrived safely no damage. Office staff and drivers both were awesome! Highly recommend

I would like to give a huge Thank you to Amy, our U Box deliverypick up driver. Amy was so gracious, professional and kind. Wish there were more like her in the service industry. She made the whole experience a pleasant one. Thank you Amy!

Would use UBox again.

Great experience, on time delivery and pick-up of our U-Box, exceptionally competent office staff and delivery driver. We highly recommend U Haul.

Make sure to have the dimensions of the box up front instead of saying. 1 12 rooms.

Drop off and pick up of containers was handled perfectly by the driver. Thank you!

No improvement needed on the front end of my U-Box rental.

Give the moving help the right location of the u boxes.

Excellent service. The communication before and during the transfer was great! Id use U-Box again for sure

U-Box drivers for pick-up and delivery were kind, capable and efficient. Storage while we were in-between houses was great. Would highly recommend!

The U-box delivery and pickup drivers Val, Tabby and Ariel were friendly, courteous and professional - what more could you ask for!

The UHaul containers were a game changer for long distance moving. Everyone was so efficient and friendly during this process and I greatly appreciated their assistance,

Everything came earlier than I expected which is awesome. The Uboxes fit more than I thought.

Ismael went above and beyond to help me get my containers.

Easiest moving experience ever. I highly recommend this service, its worth the peace of mind. Uhaul boxes hold ALOT! Dont let the size fool you. Everyone was so nice and helpful,especially Martin! Thank you so much

If the boxes were made of metal I think that would be more secure

dissatisfaction with my recent POD delivery experience

THE WORKER IN ROSEVILLE CA WHO DELIEVERED THE BOX WAS THE BEST, PROFESSIONAL AND NICEST PERSON I HAVE EVER WORKED WITH.

U-Haul Ubox shipping is excellent. I like very much. Thanks a lot!

Great process from beginning to end. Support was great for any changes I needed to make in delivery dates and pick up dates after I emptied the U boxes. The field work was professional and very efficient in all aspects. I recommend using this service .

Ive used U-Box containers 3 times now. Always great service.

Schedule people were friendly, pod delivery person was great. very fair pricing.Note, need to confirm delivery date one day before the scheduled delivery !

I did not need a recommendation on number of containers and i did not visit the location in person but everything was top tier from a service standpoint.

Overall this was a great experience! The people that dropped off and picked up my boxes in both states were very quick and efficient and everything in my boxes has arrived safely.

All service agents and UBox drivers were excellent! Delivery and pickups on time as scheduled. Great prompt responses to all of my inquiries and changes. I was very happy with everyone during the process! Thank you all!

We were very happy with the u-boxes and especially the nice people that work for u haul. Very good communication, and prompt delivery and pick up. We will definitely recommend them to friends. They made a stressful cross country move much easier.

The U Box service was a great way to move personal belongings for us. It was shipped promptly and arrived ahead of schedule, so it was delivered right on time!

Everything about the ubox product offering is great, once I understood how it worked and the limitations on the number of trailers you could have out at once.

The uhaul containers were very sturdy, all of our belongings made it safely cross country and on time

Got a quote from a popular competitor, but it was significantly higher than U-Haul.UBox was delivered quickly, on time and picked up on time.All items arrived the same way I packed them and undamaged.

Friendly and helpful customer service. Would recommend uhaul ubox to anyone looking to make a move.

Everyone was friendly and respectful they helped us figure out delivery ways when we found out our new apartment had no where to put the pods

There was excess packing material in the container when it was delivered although it had a ready to go sticker on it. Check container before it goes off.

I would use Ubox again!

This has been the best move experience ever. Everyone from customer service via the phone to all the women who picked up and delivered our U-Boxes. Great job. Definitely not the UHAUL I remember from 30 years ago.

Everything was amazing and the delivery went smoothly- we were worried about the delivery location and set up but the woman who delivered and picked up the pods was awesome

Everything was PERFECT.Communication, containers arriving quickly, the staff that picked up and dropped off containers were very nice and helpful.

Thank you so much for making my move easy. I appreciate you. My boxes were delivered and picked up with care on both ends of my moving experience. U-Haul staff communicated kindly and effectively.

Everything went great!! Super easy. The movers on both sides, loading the box, unloading the box , were great. Wonderful experience.

Losing one of my Moms containers main moving more difficult. The last pods door was bolted to the box, delaying my moving guys from moving furniture in. My moving helpers were excellent.

The container door was a little off kilter and hard to close. Suggest better inspections prior to delivery.

The link that is provided for live tracking when the box is being deliveredpicked up needs to have a longer life. It expired both times before the driver arrived

U-Box was only used to be dropped off in driveway to be loaded not moved until garage floor dried. Then unloaded to be picked up empty. Everything went perfect!

My ubox containers were delayed but they gave me a refund automatically for the delayed days

Great experience! I will recommend to everyone this great service of moving with the UBox!

very impressive service. Especially the ladies who delivered and picked up the U-Box. Their skill at handling a fork lift was fun to watch.

They were very prepared for my pick up of the ubox which made it a quick and easy pick up!

We were very satisfied with the overall experience with U-Haul until the very end wind. I made arrangements to have my pods delivered to Bonita Springs on the 15th and they arrived on the 14th. Fortunately it all worked out but it could have been a lot worse.

This was an incredibly smooth and well orchestrated experience all around. From the East Coast to the Midwest, everyone who helped get my UBox to my new home was efficient, professional and friendly. Would absolutely use this service again.

Please have better access to the u-box for unloading

Too many furniture pads. Excellent overall service. Love Uboxes!

incredibly smooth delivery and load

I would strongly recommend using UHaul pods to anyone. UHaul helpers were great also. Thank you

We underestimated amount of stuff to move thus had to order another ubox for packing at a later date. Drop off pick up were timely arrived at final destination as stated. Everyone on both ends was helpful kind

The container amount estimate was a but off, but we adjusted for that going in based on our past experience. Well be happy to use Uboxes on our next move!

My only complaint was the pod was delivered to the wrong store. The store was a bit further away. I was able to retrieve my furniture and put it into storage.

My experience with my U-Haul container surpassed my expectations! From scheduling to communication and pick-up, your service made a challenge completely manageable and stress-free. THANK YOU!

I returned all unused didnt need them . Everything went smoothly with Ubox I was pleased with communication and courteous staff reduced stress of the move. I would highly recommend it and use it again. Thank you to all.

Whatever youre doing is working, keep up the great work! My experience has been fantastic! Every person has been very friendly and knowledgable, the U-Box was delivered and picked up in the specified time. Its been a great experience overall, thank you!

Be more precise about container drop off and pickup times.

Great moving experience with a UBox. Cost effective, and staff and App made it all so easy.

I am totally satisfied with UHaul from start to finish. Communication was excellent throughout with no surprises. UBox driver Karen was fantastic, as well as Jessica in Ocala. I would wholeheartedly recommend UHaul for any moving needs.

I picked up my U-Box, but they were great. Sarah in Bristol, PA was great

I loved the uboxes. We loaded them at our own pace and they hold SOOO much. Amazing. I would recommend the u boxes 110.

The only challenge was the waiting for the delivery. However it was very much worth the wait. The savings were significant. So yes if you can wait for the delivery its a better deal.

Second time using the containers everything fit perfectly. Received everything on time and arrived safely in great condition. Will use the containers next time if I need to move things to another state.

Great customer service. Help me throughout the whole process with understanding everything. Highly recommended ubox

In oxnard they provided me with a ramp and dolly for an extra fee, but i wasnt offered this when the box arrived in fl so we had to rent a dolly elsewhere and drop it off the side of the ubox every time unloading.

Ty did an excellent job with delivery and pickup of the uboxes. She was pleasant, a hustler, and was a wizard with that fork lift. Everything in my uboxes was just like I packed them. Keep up the good work!

Except for damaging property when picking up the POD driver was careless, the experience was very good. It has also been difficult to contact the claims department. That needs to be fixed....

Excellent customer service. Everyone went above and beyond. Items arrived in great condition.Thank you so much.

Delivery was one day late.We had twice as many furniture pads then we needed.

More than enough moving pads. Staff delivering and picking up pods were as nice as they could possibly be. Very good service!

My Ubox experience has been very good. U haul people are well trained, easy to understand and efficient.

This is my second time using Uhauls Ubox service to move long distance and Im as thrilled by this experience as I was in 2017. The quality of the boxes has improved as has the coordination from drop off and pick up to delivery. Ill definitely recommend Uhaul and use them again in the future.

The move from Vermont to CA was error free . My first time use of Pods could not have been better .

Very happy with my experience with Uhaul pod. Pickup and Delivery drivers were very Professional and pleasant to deal with. Would definitely use again in the future if needed.

Great customer service! Plus, the box and the furniture pads were immaculate. Thank you for making this so easy!

Love the ease and transparency of using your containers! In addition, your communication process is outstanding!

Overall a great experience. Had a little mixup in delivery to the house on final destination, but it was resolved to our satisfaction. The only way to move across country. U-Haul Ubox made this so easy. Thank you!

Excellent experience. Everyone was super nice and helpful and my container arrived much earlier than expected. Id definitely use this option again.

We have been very unhappy with the service from U-Haul for this move. We will not be likely to use the u-boxes again or recommend them.

A larger moving container would be helpful. All employees were friendly and knowledgeable of their jobs at both the origin and destination of our move.

Glad to have founs a lost UBox

Just need to let movers know when the box was delivered and the door was screwd in - the movers didnt know and had to look for correct tools to open the box But Im def glad it was screwed in I told them theres more than one container ona truck its a long ride Thank you!

We have used the UBoxes several times to move to our new location and have been pleased with all the employees we have come in contact with. The system is easy to use and would recommend this service to everyone that are planning to move.

Called customer service twice and both times the people I spoke with were incredibly helpful and so nice. No issues with the pods

I never received a call the day before about what time my container would be delivered.

Boxes were guaranteed to arrive in Cape Girardeau on Oct 1 and be delivered to my home on Oct 2. They did not arrive in CG until late in the day on Oct 2, and delivery to the apartment was late on Oct 3. The Szuba contractor did a great job getting it to us.

clear update about the box movements from source

This was the lowest costs, easiest move I have ever made. This is the way to go if you have room for the containers to sit out an loadunload over time. Know what you put where and you can loadunload one room at a time.This was also the cheapest move I have done too. I cant recommend this enough.

Front end timing was all good. Arrival at our new address was delayed a day and late.

Outstanding 4th move across the country UBOX rocks!!!

Overall it was a easy smooth process from start to finish. Would recommend Ubox for anyone moving.

One of the containers had to be replaced due to damage. Fortunately it didnt cause any serious issues but thats something that could be improved--more thorough inspection before shipping them to the customer.

Overall my experience with U-Haul Boxes was great from start to finish

Ubox made my move so much easier. Thank you!

The boxes were delivered and picked up on time, and unloaded efficiently by Honeward Bound movers

Everything was perfect! The communication was excellent during my entire move from Florida to Indiana. UHAUL kept me informed step-by-step on when the uBoxes would arrive be picked up! Thnx for an outstanding moving experience!

Great service. Loved the uhaul boxes. So convenient.

The 2 wood Ubox containers were not big enough to handle a 2 bedroom Apartment as suggested. A lot of my things had to be brought by an additional vehicles.

One of my least favorite things to do is move, U-Haul u boxes and the service of your staff was excellent it was the best moving experience I ever experienced! Thank you for your excellent service! I would definitely recommend this service to anyone who wants a seamless moving experience!!

The Ubox experience is amazing. Our driver is excellent in dropping it off and picking up. Very responsive

Great service. I will use U-Haul boxes again.

Move went smoothly. Would use U-haul again. Uboxes were safe, dry and we were able to put much more in them that we thought. Take the recommendation of the U-haul folks. They are spot on.

This whole experience of renting the Ubox in Mission BC and having it delivered to my door in Okotoks Alberta was flawless, easier and cheaper than renting a truck and doing the drive myself. Im ecstatic and grateful.

In all, we had an eventful experience with the moving. U-Haul service has made the move easier with pods service. Great employees services, the drivers of the U-Haul drop off and pick up are exceptionnel.

All in us was a great team that unloaded our uboxes carefully and efficiently. I highly recomment them.

We are very pleased with the service from beginning to end! The communication was great from dropoff to delivery of the U-Boxes. Everyone that I spoke to was pleasant and accommodating to us. Thank you for Great Service!

No need to improve on anything. This was a great experience! Would definitely rent the U-Haul boxes again!

Excellent customer service. Staff at the Prescott store were incredibly helpful. They made the loading of my U Box a pleasant experience; by encouraging and coaching me through the entire process!

Brittany was awesome when it came to delivering my Ubox in santa fe. I appreciate her amazing and friendly demeanor and great customer service.

Box was lost due to an unscheduled delivery attempt, but the staff at Indo figured it out and it arrived safely after all.

Flawless move using two UBoxes. The woman that dropped the boxes off and picked them up was very helpful and answered all questions and had great suggestions.

Everything went smoothly. Easy to access UBox..it arrived on time. LAs Moving Team in LA was EXCELLENT!! Will recommend to friendsfamily.

Both drop off members were friendly, professional I have rented UBOXs several times and its always been a wonderful experience.

Everything was great except that one of the lock latches on my U-Haul box was broken. I called them about it, and they said the box would be fine with just one working latch. Everything worked out, but I wish they maintained the U-Haul boxes a little better.

Uhaul ubox was a great option for us. We moved from Bellingham WA to tucson AZ with two uboxes. We were unsure of our delivery timeline so this option worked very well for us. Great people at both ends at the local uhaul stores, and the boxes arrived on time.

The services and staff were exceptional. Constant communication helped me know where and when the container was at all time. The delivery service and staff are awesome as well. I would definitely recommend U haul containers to anyone

A little confusion on a delivery date and why is wasnt charged when container was shipped. Uhaul agent a bit snarky, but would definitely use your services again. All other agents I spoke with were awesome! Thank you.

There was some water stains on my things from a leak in the ceiling of the Ubox

Do away with the wood and canvas U-boxThe aluminum one I used was awesome!

Friendly staff at the Craig Road location. UBox delivery driver friendly and helpful.

Definitely will use ubox for next move awesome service!

The u box hole that you put the lock through was bent down so I couldnt put the lock back on it. The last one I had lock whole was completely gone but this is a location

You guys did great! And the U-Box driver was AWESOME!!!!!

All the people were helpful, and giving great information about unloading and placement of the U-haul boxes...Very well trained in delivery; careful and considerate of apartment traffic !

Phone contacts were fast, efficient and personable while getting the job done.Both deliveries of the U-Box were excellent - quite amazing how good those women are at their jobs.

Loved the women that dropped off and picked up the containers in both states. You have a wonderful staff of them. They were so nice and super efficient and knew what they were doing!

The U-box could use some more internal tie-down connections. Thats about it. The whole process was very smooth.

we had a minor set back when one of the containers walls were separating before the pickup.

I could not be more pleased with the U-pod process. It was very easy to get delivered and picked up. All the drivers were very respectful and efficient in their operations. The notification process was very easy to maneuver. All in all, a very positive experience for me.

Very friendly staff --- drivers were very good at delivery and pickup of containers -- and, they were on time along with calling to let me know they were on the way

The only problem was that my lock was broken from 1 container. The other container the patch was bent. Overall it was a smooth transaction and nothing inside was broken. Everytime i spoke to customer service they were very accomadating and professional. Excellent job.

I think a tighter delivery window would be helpful. Having a 6 hour delivery window is hard to plan for. I understand you dont have to be home to receive it or return it, but I would assume most people would like to be around for both

The U Box made the shipping so less stressful! Thanks!BTW, didnt need so many furniture pads. Just sayin :

Everything was great with U-Haul U-Boxes I highly recommend them to anyone moving across the country.

Great moving experience. Easy to load UBox, arrived on time, UHaul assistance was great, unload assistance was wonderful!

The young lady who dropped the containers at 4418 Citadel was very polite and professional. She went above and beyond to locate those boxes in the most convenient spot possible, making our move much easier.

Anah was amazing and answered all of my questions kindly and professionally. Still waiting on delivery, but they just picked it up. All very timely and informed me if every step and kept me informed

Uhaul in NY was prompt and kept in touch with me. No notes for that. uhaul in MN did not let me know when my pod was arriving. They also did not pick it up when they said they would and I had to reschedule the pickup.

everything arrived safely except the TV. the screen was damaged. Matt was excellent gave us grace cause we missed his 1st call we were running a little late to meet him the house. We really appreciate his understanding so we were right on time when he was taking the U box off the truck.

U-Haul made our move so much easier than I expected. The young lady who dropped the pod at our new house and picked it up is absolutely a star. Make sure you take good care of her.

The manager at the Iowa city location went out her way by coming in to work on her day off to personally deliver my u-box so that I would get it on time. She is the definition of customer service.

U-Haul was helpful from beginnint to end.Weve used U-Box on at least 4 occasions and have been very satified with the results.We highly recommend it.

The U-Box actually arrived ahead of schedule. We were very happy with how smoothly the whole process went. The people were both friendly and helpful. Thank you!

The service was excellent, I was a little hesitant to get the box but the box arrived very well, same condition, my stuff didnt move out of place and there wasnt any damage. In Santa Clara I got help from staff to move one of my items and everyone was very friendly and helpful

The service was great and the box arrived earlier than I anticipated.

The process was overall simple and all done online. My box shipped from Austin to Tulsa safely and pretty quickly. Everything arrived undamaged.

I was promised my boxes would be delivered on 99 then it got moved to 912 then it got moved again to 914 thats 5 days I sat in an apartment with nothing!!! And when I called I was given a 150.00 credit really 150.00 didnt even cover 1night in a hotel

I was told it was easy to go from three to two pods. It took several days to be credited on moving help and pods both.

We needed extra time to pack the Ubox, and were very happy that our request was accommodated. Perhaps Uhaul can guide folks in ensuring that more than 3 days are provided. I had originally asked for a week, but the sales person inadvertently shortened to 3 days.

Great service. Friendly staff. Communicated all along the way. Shipped Nevada to New Jersey with zero issues and very quickly. UHaul almost beat me to NJ. Contents in perfect condition. Highly, highly recommend.

This was my second time moving multiple u-boxes cross country. It has been a great experience and I highly recommend.

Everything was great! We are very happy with your U-box service and we will use it again!

Scheduled delivery and pick up were as scheduled and prompt. Staff were all excellent and professional. Will use UBox in the future.

Had issues with uhaul following through with weighing my box for a military move. Other than that it was good

U-Haul staff members in both Milwaukee and Birmingham were friendly and helpful. I will highly recommend U-Haul U-Box to anyone I know who is movingacross town or across country.

Honestly a great moving experience with U-Haul. The U-boxes were convenient and cost-effective compared to most other options. Would use again.

Did not talk to a person when ordering the U-Box.

Whole experience from start to finish was very professional, friendly, supportive and they provided the right amount of guidance in the building and at the various location of U-Box Thank you, U-Haul.

the delivery of the containers to our Prescott Az was great and the driver was great for positioning the containers and the drivers in Harvest AL were amazing and able to place and pick them up! The whole experience is one we would do again. next would be internationally.

Second time using u-box service and everyone I had contact with has been wonderful from start to finish. Thank you!

Overall very good experience with UHaul again. The only hiccup was the UPod delivery was about 2 hours later than promised. No big deal but it did put our loading time a little behind schedule. The staff was great at every interaction.

Great move with U-Haul. We did not have a lot to move so the container worked well for what we needed. On time delivery and very friendly support.

The delivery of the UBox to my new house....Amanda was awesome!

Using the U Box was the easiest way for me to move from AZ to DE! Everything flows perfectly!!! The best thing I have ever done in moving! Everyone was so nice! Contacts were on point! Questions were answered and I loved the whole process!! Thank you!

On time delivery and pick up, friendly employees and U-Boxes were clean and easy to use

Late, and I had to call to get ETA

Ive moved cross country multiple times and used UhAul Ubox. Its reliable and Ive had great experience every time.

This location failed to include the supplies I paid for. They also failed to pick up the boxes in a timely manner.

Never actually went into the Goodyear Uhaul store, but they stored the u-box that I shipped from Snoqualmie, Wa. They also delivered and picked my u-box, and I was very pleased with that service. Uhaul pods are what I will use for all my moves now. Great service!!

2000 miles and not 1 thing out of place or broken thank you u-haul u-box

Using U-boxes was a great experience. It made moving items less stressful. Great system and product. Our local delivery driver is very friendly and skillful!

This is the best way to move! It would have cost more in gas had we rented a truck. It was much less hassle to have these UBOXes dropped off. The U-Haul people, text messages and calls for delivery and pickup was awesome and helpful. I highly recommend this for anyone who needs to move.

The Mobile location provided an option for delivery at a reasonable price. The Paducah location offered box delivery for 10 times as much. I would use uboxes in Mobile again but not in Paducah.

The Ubox experience is excellent, the staffs are very friendly, helpful and professional. The shipping is on time and very informative. I would strongly the moving company to others

I think it is very hard to know when a container has reached 2,000 pounds -- therefore, we had to reserve more than we had originally planned for --- which of course, increased the overall cost of this move. The good have not yet been shipped so we do not know if they will arrive safely

All of the drivers were excellent. Everyone I spoke to was helpful and courteous. The box contents arrived in good shape I would definitely recommend using u-boxes particularly for a small move.

There was a delay on getting access to box, but staff was extremely helpful and would recommend.

Easy process from pick-up to drop-off across the country. Items were in same condition when opening the Ubox and did not appear to be exposed to any outside conditions. Staff were friendly and in constant communication throughout the process. Id use this to move again.

Great service all along. Try to make new containers that can be digitally locked c

I had 9 pods filled in Denver and sent to Sioux Falls to be unloaded at my new home. The pods arrived over a 3 day period and delivery was excellent. U Haul in Denver did a wonderful job with providing the pods and staff to fill them Sioux Falls did not do the best job on the Moving Help side.

This was my first time using the U-Boxes and they worked out great from the loading to arrival at the new location!

1010 super friendly service delivery. Will use inhale fireball my moving needs! Thank you

My experience of using U-Boxes for shipping my stuff from east coast to west coast is great! On time pickup and delivery as per the scheduled times, and the overall shipping time was much shorter than the original estimate. Will definitely use again in the future!

Make sure the lock bracket is not bent. The latch was very hard to close when items were still inside. Otherwise it was great!

The suggested number of containers is close but not so accurate for many larger items that cant be fit in together. The staff who dropped off and picked up the box was very helpful though.

Thank you to the ladies who delivered and picked up the boxes.

Tell them to consider how many days they might need to get their box loaded. Also how making a list or plan in advance will make them more aware of how much stuff they actually have. I very much underestimated in these areas. Not your fault. Just my inexperience in moving.

The boxes arrived earlier than scheduled, which was great.

The entire experience was great. From the delivery and pick up of the box as well as the live updates and everyone I personally interacted with was polite, professional and helpful.

I have more than 15 UBoxes and the UHaul storage team and traffic team have been wonderful working with me to keep costs manageable and to complete my final unload this month

The lock requirement for containers needs to be communicated better with customers.

Cant actually comment on the location for rental-pick up as the u-box was dropped off at the storage location where it was loaded up.

Loved your Uhaul boxes and the treeatment I got was repsectful, knowledgable and kind, supportive !!!

The box was clean and well stocked with furniture blankets. Communication was great for the drop off and pick ups.I was very pleased with the whole project. Five stars everywhere.

Took 35 minutes to get the upod box

I was informed that my only option was to unload the truck at Woburn, instead of being informed that I should arrange for the container to be dropped off instead of transferred to another U-Haul location. I had to call U-haul at the main help number to get assistance for this.

Great way to move. Uboxes are hands down better than the conventional way of moving, e.g. renting a truck.

Drivers must ensure to read the drop off instructions properly and follow the images provided. As well as contact the customer upon arrival and confirm where they placed the U boxes is appropriate. Also, common sense is needed. If theres a garage... dont block it!

This is my first time using UBoxes with U-Haul. My experience with Uhaul and UBoxes were fantastic! I wanted to say a HUGE thank you to Chris Conklin in U-Haul Storage of Duwamish in Tukwila, WA for his generosity and his kindness! Hes the best!!

Furniture pads: in Houston, only one pad was in ubox. Staff: Most staff in Houston and Natick MA were very kind, but just one female employee in Natick site was very ruled and unfriendly when I load my items. very bad impression.

Not a major, but a few more ring hooks inside the Ubox

Initial communication did not clarify that a u-box had to be scheduled 24 hours in advance to access it.

Everything went well. We shipped the U Boxes from Texas to Florida.

I was very pleased with the service and friendliness of your employees. They were caring and respectful of my requests to remove the pod in a timely manner. Very impressed. Will highly recommend!!!

Delivery went well and the pick up of the empty container went very smoothly!

Once we sorted out the proper containers the transfer was smooth. The staff was doing their best to meet our needs. We appreciate the strain on local businesses right now and are gald we have our stuff from Montana, now in Maine!

This was stress-free moving experience! The staff was friendly and helpful with getting out our UBox container to self store. It was a seamless process!

This location is not in a safe place. The customer service was great although my u-box was not ready as told so I had to wait. Check out was fine. I would have given this five stars but I will give it three

Convenient service! Perfect from delivery to pick-up.

Fast, friendly customer service. Fast drop off, shipping and pick up of the boxes and everything arrived fast as safe.

Ubox had made our move much easier and smooth. We will recommend to our friends!

Great staff and enjoyed the amazing women who delivered and picked up u-box

This is my second time and it was so amazing. Uhaul arrived supper fast. Staff were on top of calling with updates. Scheduling. Drop off and pick up were excellen. Amazing nothing in my uhaul was damaged moved around they took good care of my box . Great job.

The process was very easy a d everyone along g the way was very helpful.I would recommend ubox to anyone moving.

Our dining table arrived broken on one side.

We truly had a wonderful experience with our u-box! Everyone who works for yall is SO NICE!

My Ubox stayed in place and I emptied it on-site.Closeout the contracts once they are complete. The customer shouldnt have to call to have charges reversed.

Arrive on time. We had to rearrange ourvhelps schedule. We also got charged a rental fee after the empty cube was picked up. Still waiting on resolvevof this extra fee,

The U-Haul box is an excellent method for small moves. Ive used their services four times!! Very efficient, on time, appreciate communication by texts!!

Wonderful experience. All individuals I spoke with were really helpful and pleasant. Box arrived on time. Was amazing.

Staff at the location were very helpful in making my U-Boxes available with short notice.

Excellent experience with U-Haul containers.

Have never used a U-box for moving. Its great! I did not have to travel multiple days worrying if someone would break into my truck. I loaded the heavy pieces into the U-box, they picked it up and delivered it to my destination across states. Everything arrived safely. Thanks UHaul!!!

The location did not prepare my box on time for my moving labor to retrieve it. I had to call UHaul to get the location to release my box, causing a huge delay for the movers. That being said, everything did arrive in good condition.

Delivery times changed because a driver was sick then a truck broke down. This was an inconvenience for the move.

This was such a smooth move. We used a U-Box to have some furniture shipped from Texas to Iowa. The process was almost entirely online, however, they did call to confirm drop offs and pick ups. It was super easy!

Boxes were one day late arriving - not a big issue. Did not need the furniture pads - maybe request those rather than just putting them in the boxes. Janet was AMAZING!!!!! CJ and Adam were awesome in the deliveries of my boxes!

The boxes were delivered on time and safely. However, they told us the boxes would be picked up the next day and werent. I called and they told me they would be picked up on 829 but werent. We had to contact them again and wee finally picked up one week after we moved in

I knew how many containers I needed so didnt ask for recommendations. My overall experience was excellent. Have definitely told others that if they ever need something like the pods to give a call.

Have boxes ready on time, clean u-boxes between customers, answer the phone in a reasonable amount of time.

Everything was great from start to finish. My only wish was if the uboxes were dropped off earlier, but even the given drop off tine was fine.

Box arrived on time, items were exactly as I packed them and delivery personnel were helpful and friendly.

Release boxes on the scheduled day

My delivery was a day late

The customer service was impeccable from the person on the phone to the unbox delivery people. Everyone was super helpful. My contents arrived out of state without an issue. I am very pleased with your customer service!!

The customer service was impeccable from the person on the phone to the unbox delivery people. Everyone was super helpful. My contents arrived out of state without an issue. I am very pleased with your customer service!!

The u boxes were the best and cheapest option for cross country moving!

Love the U-boxes!

From start to finish- the communication was fantastic. The only thing I would recommend is that when the recipient is not the same person sending the container, it is important to keep them in the loop as well. All all- awesome experience! Thank you!

The driver was excellent. She arrived early, asnwered my questions and set the box exactly where we agreed. All great. Exceeded my expectations.

We would highly recommend U-Box for moving!

Jennifer and Micah were excellent doing the pod deliveries and were on time. No improvements are fast add Im concerned!

PEOPLE AT THE LOCATION ARE AMAZING. Overall 2 out of 5. I cant recommend using Uhaul Ubox. App is 1 out of 5. Phone service 1 out of 5. Great potential BUT Extremely not organized and you will regret using them million times.

U-Haul exceeded my expectations. There were mixed reviews on U-Haul experience with UB box, but I decided to still go with it as it was the most affordable option and Im glad I did because it was so worth it. It was delivered early. All the staff was so nice

Excellent service and was our second time utilizing U-boxes for a move.

Uhaul easily surpassed my expectations. Price was great, service was great, my belongings arrived safe and on time. I will be recommending U-boxes to everyone I know.

Great service and U-Box was delivered a day before scheduled delivery date! I recommend this to anyone!

This is the second major move for me. I used UHaul Pods for both moves. I had a flawless experience.

Very easy to use this UHaul location. Ubox is a low cost solution for college students needing storage over the summer.

Arrive 10 hours late to move stuff in Pod.

One container came safe, but the other container had all the boxes fallen off.

I appreciate that u-haul provides 24 furniture pads per u-box. I used the extra pads to fill in the gaps between furniture items. My items arrived safely with no damage, which is wonderful!

Im happy that you have upgraded from the wooden U-boxes. The contents will be much more secure.

The Box itself was a little beat up at the latching mechanism and thus hard to open and close.

Return calls. Inform your customer that something is damaged and will be delivered at later time and then follow through when customer calls leaving messages for the manager regarding filing a claim for damages since one pod was damaged in shipping. And still hasnt called me back.

Excellent service, our delivery of our uhaul boxes, Brittney from Elizabeth city, NC was excellent!!

There are no improvements needed. I had a great experience and everything was intact and Delivery was great from first Drop Off to second Drop Off.