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KATHLENE T | Overall ExperienceSelf Storage Units in Truro, NS, B6L5G9
U-Haul Moving & Storage of Bible Hill
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- 4.5 Average Customer Rating
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Great service and wonderful staff so friendly and so helpful
nancy k | Overall ExperienceThe manager Tracy Ward is absolutely excellent to deal with… whe she’s on duty, but to deal with the assistant manager without Tracey being around is excruciating. He goes out of his way to be rude and accommodating, finding it amusing it would appear to further stress an already stressful situation! I booked a truck for 10 am on July 28/25, by the time I got the truck at 11am I was told to have it back by 8am whereas it was booked for someone else. This reservation was made three weeks ago! How did a truck I had reserved in advance get double booked and why was I charged full price when the truck was returned just 4 hours later???? I reserved a 20ft Uhaul truck through Tracy weeks prior and a dolly, I was told by the assistant manager that “ you can book from us but if someone else comes in with cash, that overrides your reservation” This would NEVER have been the experience if Tracy had been working at the time. I have committed to using Uhaul to hold our household belongings I Bible Hill until we can get relocated to Alberta, but it is highly unlikely I will ever use the service again.
Valerie A | First ImpressionsAll good but the invoice on my account for the month where I had moved out. Thanks
Clair R | Overall ExperienceVery happy over all. I will use again in the future if the need arises.
EDWIN R | Overall ExperienceWas always a pleasure dealing with bible hill snd all other uhaul dealers thank you the gentleman who rented us the trailer was especially nice a real pleasure to deal with
Damond O | Overall ExperienceCould not access the site with with a large 80 foot truck. Entrance blocked for a truck this size with containers. Staff was helpful and alternate method was found, if lockers had not been available close to where truck could get in, it would have been very difficult to complete the move. The truck could only get partially on to the site
OWEN C | First Impressionsthis locker is clean and easy to access . i was able to back the u haul trailer up to the doorand lower the ramp to the locker floor
Clair R | First ImpressionsAs I was moving out I found a dead rat in the unit, and evidence of rat feces on some items. I was purging my belongings anyway, so most of the rat damage was to stuff I was throwing out anyway, but still it was disconcerting. Especially when moving boxes out of the way and finding holes chewed through two walls of the unit, allowing access. Granted, this was the oldest part of the facility, and the problem likely doesn't exist in the newer units. So if I was to use this facility again, I would insist on a newer unit.
ALBERT R | Overall Experiencethanks for your help
PAUL A | Overall ExperienceStaff and management at this U-Haul are definitely very knowledgeable and friendly to deal with
Chris C | First Impressions