When I arrived at the pickup location, it was difficult to find someone to help with the location of the van. Once I did find someone, I was met with a bit of nonchalant annoyance that I asked the question. He pointed me in the direction of the vehicle and upon getting there, I noticed that the van was tightly sandwiched between an SUV and a large tow truck making it damn near impossible to move it. I asked the check in person if I could have a different van or if someone could move it. Again annoyed, he shouted at one of the other workers to move it out for me. The check-In process truly was less than favorable and I hope that they can work on it for future persons needed the service. I definitely will not be returning to this location if I need to use U-Haul again.
Leon G
Repair & Go LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bedford Stuyvesant, NY 11216
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Customer Reviews
- 3.0 Average Customer Rating
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The employee was amazing. The U-Haul system is the most awful system I’ve ever used. Every single time it’s a huge headache and if there was any other truck rental business, I’d use it. Please get it together.
MATTHEW BThe woman at the front desk was so helpful and nice. Great customer service!
Taylor BThis was by far the worst U-Haul pickup location I’ve ever experienced. The vans and trucks were scattered up and down Atlantic Avenue, one of the busiest streets in Brooklyn. Being forced to cross back and forth along a major thoroughfare just to find my rental was not only unsafe but completely impractical. I will never be renting from this location again, nor will I recommend it to anyone. U-Haul should seriously look into this setup—it reflects very poorly on the company.
Josh MPicking up the van was a terrible experience
Lilian D