I booked the reservation online and declined the "safe move coverage" of $15.00. When I arrived to pick up my truck in a convenience store, we were interrupted we were interrupted numerous times by customers purchasing snacks and beverages. When I went to drop my truck off, the staff member could not print me my receipt because the "printer was broken." They said that they would email me a receipt later so I left. When I got the receipt, they had added the $15 charge without asking me. I called the location to tell them and the gentleman said that I would have to call U-Haul (Aren't they a U-haul representative?????). I asked him for the phone number and he hung up on me. I had to call the corporate number to get a refund. Before I rented from this location, I saw a lot of negative comments about the associates being rude. Why does U-haul allow this owner to represent them?
Vince F
Cranberry Mini Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cranberry Township, PA 16066
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Customer Reviews
- 3.5 Average Customer Rating
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The people were nice but the truck was beat up and was given the wrong size
DARRYL GClean the trucks (inside and out). Upgrade your franchisees- the location is sleazy, stinks of pot and the staff have a bad attitude. I was told that filling the fuel up on return was 'my mistake". I should have done some calculation ( not sure how) to determine how much fuel I thought I had used and then just put that amount in. In all my years of truck/car rentals I have never come across such a crazy system - just tell the renters to return the truck full. Period. I will not be using this location again. And how about that legal contract that I'll was supposed to read on my phone- all 30 plus pages of it!!
Derek HWe dropped the truck off when the facility was closed. There was no QR code to scan and check the vehicle in. Left keys in drop box and called the next day. All was good.
MILO DSubject: From Excellent to Appalling – A Tale of Two U-Haul Experiences I had such an outstanding experience picking up the two 25-foot trucks—smooth process, clean vehicles, everything on point. I was genuinely impressed and optimistic about the day ahead. But that all changed the moment I walked in to return them. The clerk on duty was imbecilic, obnoxious, and borderline illiterate. His tone was so aggressively rude, it felt like I’d stepped on his daughter’s tail just by entering the room. The hostility was unprovoked and jarring. If I owned that franchise, he would be fired on the spot. His behavior left a sour taste and completely tarnished what had started as a positive experience. I won’t be returning to that location, and frankly, I’ll think twice before renting from U-Haul again. One person’s attitude shouldn’t have the power to derail a brand’s reputation—but in this case, it absolutely did.
JAY M