Computer at office down so received no copy of contract despite manager telling me upon return of truck that copy sent to my email despite her not having my email address. Truck broke down upon return to office and had to have Uhaul repair come out to repair bushing in gear shift with over 2 hour wait. Office manager told me on phone that only I was authorized to drive truck as my husband and our friend that helped us took truck back. I had no paperwork to advise me of this and she had not advised me of such upon obtaining truck. Very disconcerting transaction all around. Been to this facility in years past and even had storage there at one time and very pleased with everything at that time. However, with recent treatment and transaction, I will not return to this facility.
Nancy S
Fultondale Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fultondale, AL 35068
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Customer Reviews
- 4.0 Average Customer Rating
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This was the 3rd location we had to go to in order to pickup a truck. We had a reservation at Moore’s in Gardendale but the reservation was canceled by someone within U-Haul. We did not receive any notification letting us know it had been cancelled. Moore’s via the computer, found one at a location in Fultondale but when we got there she didn’t have one available and sent us to a different location. The lady at the 3rd location canceled someone else’s reservation and gave it to us. I hope they didn’t actually need it. We were very disappointed in the runaround and the neglect for customer service on our account and the other people who had something reserved.
heather sNo suggestion. Keep up the good work!
Michael DEverything went fine.
WALTER FEasy pickup! I really didn't really have to come inside by using the mobile app.
Christopher C