The manager and i had a disagreement when i got there. He called me about 93;0 as i was diving from Owensboro to Lousville to pick up the tarilor and told him mutiple times we were 2 hours ou because of traffic. He said ok. When we got to Lousivielle and went to the preferred location on the reciept t he was nice but told us that the pick up location had beed moved to different location. When we got to the new location ,the Fire<ice store the Vape shop owner said that Uhaul had cancelled our reservatio. Thats when we got into it after traveling 500 miles from Atlanta. He told me to call Corporate. I said no fix it. he said he had already lease the trailor. I went to the truck and he meracusly had fixed the issue and we got to rent the trailor that was not used and sitting in the lot. I will really have to rethink using U Haul if this is truly the corporate image you want to share with your clients
BRIAN C
Liquor Fire
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Louisville, KY 40223
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Customer Reviews
- 3.5 Average Customer Rating
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The miles charge when I returned it was wrong! They didn't even allow me to ask why charging me extra for miles i didn't use!! they just told me to go! The pick up is at a dirty liquor store & they yell at you if parking in wrong spot! Won't rent from them again
TAMMY HGreat individuals to work with
NATHANIEL FVery nice and easy to work with.
Robert SThis location we only parked the truck and dropped the keys in the drop box.
TRACEY D