Was given a defective utility dolly when it was supposed to be there to help us and make it easier. Didn’t realize it was defective until we needed it as it was in the back of the truck. Frustrated as this should have never happened and not sure why they would’ve even supply this. The location was closed when I needed assistance with the dolly. When trying to use the dolly, it was scratching my appliances and would not strap due to the defective handlebar. Staff was friendly, but overworked
JAMES H
American Store & Lock
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Matthews, NC 28104
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I was told I don’t return my truck when I had and they called and texted for 3 days. I had to call support where they could clearly see the pictures I loaded at return. Then I was charged for the extra insurance when I had already paid it. Then on top of that they tried to charge me for gas even though I returned at same level. Too much of a hassle with this particular franchise. Choose another. I’ve never had these problems before
DONNA WAmazing customer service. I will be returning
Cody BI think I was rip offed, because I had visited previous week asked the guy name(xevier)told me price was $39.99 includes tax within 30 miles,but next week on Monday there was different person was in the office who charged almost double charges $61,73. Even though I have explained that xevier’s mentioned the price. Is someone willing to explain why?
DUK NProvide personnel to explain the billing. I don’t trust or like being charged by a non-human.
Cynthia L