The check-in and pick-up process went smoothly, thanks to great, helpful staff. The truck itself was fantastic; I was surprised by how good the gas mileage was. I would rate this a full 5 stars for the check-in process and the vehicle. My only issue was with the drop-off. I specifically scheduled my drop-off during open hours so I wouldn’t have to stand outside in the 103-degree weather doing the mobile check-out. However, at 2pm, right in the middle of their operating hours, the office was closed with a sign saying someone was onsite. I called the number, but it went straight to voicemail, and no one was there. I ended up stuck in the Phoenix heat, doing the mobile check-out and waiting in the hot sun for my ride. Very disappointing customer service afterward; I would give it zero stars.
Michael D
Towne Storage Broadway LC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mesa, AZ 85208
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Johnny MShowed up during normal business hours and they were closed. Although I requested mobile check-in the requested appliance dolly was not left in the truck and no one was on-site to rectify the problem which made our move more challenging. Also I was charged for the equipment and now have to argue with customer service to get a refund.
Alston IReally easy process to rent a Uhaul. The woman at the front desk was really nice and informative. Will be back to this location if I ever need to rent a Uhaul again.
DAYTON VTruck was super clean and drove great. the staff was friendly and helpful! would rent from them again.
TONY T