Rented a 20’ truck. Was quoted no daily fee and. rate of $1.29 per mike. Went to pick up truck and told only 15’ truck available. Daily charge added to bill. 20’ truck sitting on lot that was still there when we brought the truck back. Have had to make 4 additional trips with a small enclosed trailer to finish moving. Rented a 20’ truck to move from West Point location a few months ago. Those people quoted me everything up front and it was exactly as quoted. The Norfolk people need to take lessons from the West Point folks. Should have just used the small enclosed trailer I own rather then do what I did. The customer service sucked so I would love to have someone call me from U-Haul and at least apologize to me for screwing me around. 402-841-5612
JEFFREY T
Nebraska Appliance Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Norfolk, NE 68701
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I was charged for extra mileage after my reservation was moved 30 miles further from me. I wanted a dolly and one was not provided and the truck was dirty. I am not real happy with the service.
Sarah CNothing
JEROME IMaybe inform people where exactly you want item location on lot returned.
FREDERICK GI just wish I could have returned unused boxes there
MARY G