Need to drop off rental equipment at U-Haul after hours? But maybe you’re not sure exactly how to. No problem! Truck Share 24/7 is available to customers who return rental vehicles after business hours or want to return the rental online during regular business hours without the help of a U-Haul location’s customer service representative. Here is everything you need to know.
How to Return a Truck After Hours
Quick Visual:
More Detailed Process:
The return process is simple and only requires a mobile device with internet access. So, here’s a more detailed list:
- Once you arrive at the U-Haul center, open our app, and sign into your U-Haul account.
- Under “Rentals / Reservations,” select “Return My Truck.”
- You will be asked to share your location so we know you’re at the right place.
- Enter the vehicle’s mileage into the odometer field and specify how much fuel is in the vehicle. You will be asked to confirm that the odometer reading and fuel level are correct by uploading a photo. (You will need the truck key in the “ON” position to see this.)
- This is where you will be asked about the equipment performance with questions regarding the truck you rented. Indicate yes or no to where it applies.
- The next step is going to ask about cleanliness and damages. You will indicate yes or no in the sections regarding each category. (If you say there is new damage, you must upload photos.)
- Review the pending charges, then select your form of payment and hit continue.
- Upload two photos to confirm the truck is clean and a picture to confirm your parking location.
- Lastly, lock the truck, drop your key in the key drop box or slot, and your truck return is complete.
Before You Leave Your Rental Behind
Don’t rush when you’re finally able to return your vehicle. Here are some things to be aware of before dropping your key in our drop box:
- Take all your belongings with you.
- Secure all additional rental equipment inside the cab, truck, or trailer van box.
- Place the Safemove/Non-Safemove validation tag and truck key in the correct key drop box. (Disclaimer: A $50 charge will be added if the truck keys are not left in the key drop box.)
After completing the after-hours drop-off process, you will receive an email receipt detailing your final charges. During the next business day, U-Haul will verify the information you provided. So, if there are inconsistencies in mileage, fuel reading and/or damages are found, we will assess additional fees.
It’s that simple! With Truck Share 24/7, you can own your move by returning and picking up your rental on your schedule.
For more moving tips, follow us on Facebook, Instagram, Twitter, and Pinterest!
Editor’s Note: This blog was originally published in May 2014 and has been refreshed and updated for accuracy and comprehensiveness.
