U-Haul Equipment: After-Hours Drop-Off Made Easy

Mar 31, 2023

Woman returning her moving equipment.

Need to drop off rental equipment at U-Haul after hours? But maybe you’re not sure exactly how to. No problem! Truck Share 24/7 is available to customers who return rental vehicles after business hours or want to return the rental online during regular business hours without the help of a U-Haul location’s customer service representative. Here is everything you need to know.

How to Return a Truck After Hours

Quick Visual:

More Detailed Process:

The return process is simple and only requires a mobile device with internet access. So, here’s a more detailed list:

  1. Once you arrive at the U-Haul center, open our app and sign into your U-Haul account.
  2. Under “Rentals / Reservations,” select “Return My Truck.”
  3. You will be asked to share your location so we know you’re at the right place.
  4. Enter the vehicle’s mileage into the odometer field and specify how much fuel is in the vehicle. You will be asked to confirm that the odometer reading and fuel level are correct by uploading a photo. (You will need the truck key in the “ON” position to see this.)
  5. This is where you will be asked about the equipment performance with questions regarding the truck you rented. Indicate yes or no to where it applies.
  6. The next step is going to ask about cleanliness and damages. You will indicate yes or no in the sections regarding each category. (If you say there is new damage, you must upload photos.)
  7. Review the pending charges, then select your form of payment and hit continue.
  8. Upload two photos to confirm the truck is clean and a picture to confirm your parking location.
  9. Lastly, lock the truck, drop your key in the key drop box or slot, and your truck return is complete.
Woman returning her keys at a key drop box.

Before You Leave Your Rental Behind

Don’t rush when you’re finally able to return your vehicle. Here are some things to be aware of before dropping your key in our drop box:

  • Take all your belongings with you.
  • Secure all additional rental equipment inside the cab, truck, or trailer van box.
  • Place the Safemove/Non-Safemove validation tag and truck key in the correct key drop box. (Disclaimer: A $50 charge will be added if the truck keys are not left in the key drop box.)

After completing the after-hours drop-off process, you will receive an email receipt detailing your final charges. During the next business day, U-Haul will verify the information you provided. So, if there are inconsistencies in mileage, fuel reading and/or damages are found, we will assess additional fees.

It’s that simple! With Truck Share 24/7, you can own your move by returning and picking up your rental on your schedule.

For more moving tips, follow us on Facebook, Instagram, X (formally Twitter), and Pinterest!

Similar

The Best Trailers for Camping

The Best Trailers for Camping

Camping is a great way to spend time with your family or friends, but anyone who has been camping before knows you spend hours packing.  Sometimes you have to bring everything you will need for an entire week, depending on where you are camping and the proximity...

How to Modify or Cancel a Reservation

How to Modify or Cancel a Reservation

Life happens; it's inevitable. Sometimes events or our scheduled plans need to be canceled or rescheduled. Moving is one of life's bigger events, and sometimes, rearrangements have to be made and may cause a scheduled move to get canceled. So, if you're reading this,...

What to Put In Each Moving Box Size

What to Put In Each Moving Box Size

Putting items in the appropriate moving box is important when packing your belongings. Don't pull your back when carrying items in the wrong box! A larger box might have more space, but that does not mean you should put more things into it. Each size moving box is...

Moving with a 20′ U-Haul Truck

Moving with a 20′ U-Haul Truck

Do you have a 2-3-bedroom move coming up? Perhaps you have an expanding family, or you’re moving into a home with a couple of roommates. You’ll want to rent a 20’ truck for this size move. Whether you have a local or a one-way move, there are several reasons why this...

Archives