You are currently in the process of moving and notice that the tire of the moving truck has a nail in it. What is the best way to report this breakdown to the moving company?
Moving is already carefully timed to precision, planning every detail to make sure the move goes smoothly. However, at times situations come up that change that plan. Maybe a nail goes into the tire, or the battery dies, and those unforeseen occurrences change that plan. Companies like U-Haul have been constantly looking for ways to improve their Road Service for incidents just like this.
Report the Breakdown Online: 
In an effort to get their customer’s back on the road as quickly as possible, you can now report the breakdown online. Through your U-Haul account, the renter can input what is happening, saving precious cell phone battery power that they would normally use while on the phone. The renter, through the website, can use the GPS on their phone and the system can accurately pin point their location. This gives the service provide specific directions allowing them to get out quickly. The Road Service team will also send text message updates; a real time status of the service provider coming out to make the repair. These extra steps U-Haul has taken results in faster service, informed customers, and more cell phone battery. U-Haul strives to help make moving easier, even when the unexpected happens.
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