My issue is with the fact that I got a text within less than 24 hours to say my original pickup time was changed to 5 hours later. I had to call get another location and was charged extra fee. I think you should at least notify a person 24 hour in advance if you are changing pickup time. As for a Roscoe location the person was very helpfulLillie R.
Customer Reviews for 235 Travel Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Terry B.
Customer did not leave a comment.Travis C.
Customer did not leave a comment.Paula H.
The leasing agent was fantastic she was very professional and knowledgeable. The equipment handler was also outstanding. Explained everything prior to getting over the equipment to me. After he finished explaining he asked if there was any questions.Mark C.
Customer did not leave a comment.robert G.
Major screw up between ordering online and the local place not getting the message. Almost didn't get to rent the UHaul. Check into your communications with the local distributors.ROBERT M.
Very helpful, awesome service.Amy B.
Guy was very nice stated he would handle the truck and was CourteousROBERTLIONEL H.
Customer did not leave a comment.Khalil J.
Customer did not leave a comment.HARLENE M.
It will happen. Location is recent, and they are upgrading. Really great people to work with. When facilities are upgraded, this will be great.Richard P.
It was my first time to go to this location, so I had to go to three different buildings to find the office. So I would suggest showing a more accurate location as to where the U-Haul office is. Once we were there, everyone was super friendly and very helpful. No problems at all. I will definitely use their service again, if I need to.BOBBIE B.
Customer did not leave a comment.MIGUEL M.
Customer did not leave a comment.DANIEL C.
They are doing it. They are in the process of upgrading the office area, and it will then be much better. Staff is very congenial and helpful.Richard P.
We had to wait 30 minutes for someone to arrive that knew how to rent the Uhaul equipment out to us. They had no dollies or moving blankets which we originally had ordered.MICHAEL J.
Customer did not leave a comment.TONYA B.
No one was where they said they'd be at pickup. Having to drive 30 miles to pickup was a waste to me, when there's a reputable dealer in my town. The vehicle itself was in good shape.TERRISU M.
Customer did not leave a comment.SHANE T.
Customer did not leave a comment.ASHLEY H.
Customer did not leave a comment.REBECCA M.
Customer did not leave a comment.RORY V.
Representative was great in getting us checked in & set up. Ensured dolly & pads. Was very personable, helpful & took care of us quickly. Good to ensure every customer is told: 1. How to work sliding back door. 2. How fast can you drive the truck or rig. 3. How many gallons per tank. 4. Take picture of mileage & amt of gas. 5. Ck truck or rig for any damage. 6. Ensure when air in tires were last ck'd.MATTHEW Y.
Customer did not leave a comment.ROBERT F.
Customer did not leave a comment.Cora B.
Customer did not leave a comment.Wylie S.
Customer did not leave a comment.Scott S.