Customer Reviews for Bentonville U Storage
(U-Haul Neighborhood Dealer)

293 reviews

3600 SW Regional Airport Blvd #10   Bentonville, AR 72712

(479) 802-4604

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(479) 802-4604

3600 SW Regional Airport Blvd #10
Bentonville, AR 72712

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ken D. 
Rating:
5.0

The check in process was too much work. I'm not being paid to take pictures and inspect the truck.

Michael R. 
Rating:
5.0

We picked up supplies from this location prior to our move. Store has everything you need, it's clean and employee was very helpful. Picked up truck on a rainy day. Employee again super helpful. This location has been the most well equipped and honestly can not explain enough how helpful and friendly employees were.

Jill W. 
Rating:
5.0

Chris and Harley were amazing!

Aldo R. 
Rating:
5.0

Very nice folks. Bent over backwards too help me,

eddie D. 
Rating:
5.0

Very friendly

robert S. 
Rating:
1.0

I booked a 20 ft uhaul truck 2 weeks in advance of my move. It was scheduled for pickup on 7/30 at 8 am. I arrived at 8:15 and was informed that my uhaul would not be available until 11 and I “should have been contacted by the transportation department”. I wasn't informed or I would have made other plans since I had a team of people who drove over 2 hours to help me move. The guy at the desk was very unfriendly and basically told me I was out of luck until 11. Three other people came in while I was there (for an hour, because I refused to leave without a truck) and all of them had the same issues. I'm not sure what's going on at that location or if it was just today, but it sure didn't look good for the company. One of the men was sent there from Joplin because they didn't have the truck he had booked, then he got to Bentonville and they didn't have a truck either. Customer service is nonexistent. I had an estimated 24 min wait to speak to someone. Needless to say, I will not be using uhaul again nor will I ever refer them to anyone I know. It wouldn't have been as bad if the desk guy offered to comp something for my wasted time, but instead he was just a jerk and acted like I was an idiot. What's the point of booking in advance if the item isn't available??

Shea L. 
Rating:
5.0

Customer did not leave a comment.

Steven A. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
1.0

Gas tank was not at 1/4 when I picked up the u haul. The truck couldn't go past 60 or it would wobble really hard! Very Poor.

Jesse R. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

Ronald H. 
Rating:
5.0

Truck was very clean!! Ran great. No problems.

joann H. 
Rating:
4.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Not a thing. Excellent customer service and well supplied and clean.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Briahna H. 
Rating:
5.0

Customer did not leave a comment.

Narayana P. 
Rating:
5.0

Service agent was great. Helped ensure that we were 100% ready to roll before we left the lot.

John M. 
Rating:
3.0

Customer did not leave a comment.

Shirley P. 
Rating:
4.0

Very convenient for this side of Bentonville. Employee was very kind and courteous. Tried the process through the ride share 24/7 which was a bit involved but all together not so bad.

Dylan P. 
Rating:
2.0

I contracted for a 10 ft truck & had to settle for a 16 ft truck..it was a Sunday & had to use on line service. There were other 10 ft trucks on the lot. Returned truck the next afternoon & attendant on duty was very helpful. On line service poor, otherwise, all good

Rhonda C. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Great kid on staff, took care of everything. Hooked up the trailer and pulled the truck around with AC on full. Awesome experience!!

Edward C. 
Rating:
5.0

Customer did not leave a comment.

Barton T. 
Rating:
5.0

Keep doing what you are doing.

Cornelio A. 
Rating:
5.0

Customer did not leave a comment.

Charlie F. 
Rating:
1.0

Traded in truck

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

Lane A. 
Rating:
5.0

Great Staff! Was very helpful in setting up the truck and adjusting a later drop off.

Andy M. 
Rating:
5.0

Customer did not leave a comment.

Omar T. 
Rating:
5.0

The auto transports both were quite rusty on the ratchets. If I hadn't had WD40 on the shelf, we would have been in trouble.

Heath W. 
Rating:
5.0

Quick, easy, friendly truck return

Ryan R. 
Rating:
5.0

The staff at this UHaul dealership is EXCEPTIONAL. Try helpful!!!

mark L. 
Rating:
5.0

Very efficient! No improvement needed!

KAREN M. 
Rating:
2.0

Customer did not leave a comment.

TERESOALBERTO S. 
Rating:
5.0

Customer did not leave a comment.

Marianna R. 
Rating:
5.0

Overall, great customer experience!

Kristi J. 
Rating:
4.0

Customer did not leave a comment.

TRAVIS R. 
Rating:
5.0

Customer did not leave a comment.

Melidza N. 
Rating:
5.0

Nothing... the rep on location went above and beyond to help myself and another customer.

Edward K. 
Rating:
5.0

Customer did not leave a comment.

LISA S. 
Rating:
5.0

Friendly employees

Kenny N. 
Rating:
3.0

Truck cargo box leaked rainwater on furniture and U-HAUL did a leak test for 15 mins. and that is equal to a daylong drive in the rain. They wouldn't cover the damage, will NEVER use U-HAUL again.

Ray S. 
Rating:
5.0

Customer did not leave a comment.

Russ K. 
Rating:
3.0

I found the online on-site check-in very confusing and frustrating. It took me almost an hour to get checked in and I could not reach anyone by phone for assistance. This is why I am giving an average rating. It isn't the fault of this location, rather the process used by Uhaul overall.

Cynthia M. 
Rating:
5.0

Customer did not leave a comment.

Zachary D. 
Rating:
4.0

Customer did not leave a comment.

Mahmood A. 
Rating:
5.0

Customer did not leave a comment.

Sandra C. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
4.0

Customer did not leave a comment.

Josh H. 
Rating:
5.0

na

Scott M. 
Rating:
5.0

Very friendly, easy, fast, efficient!!!

Forrest P. 
Rating:
5.0

Customer did not leave a comment.

Findlay E. 
Rating:
5.0

Customer did not leave a comment.

Kyle M. 
Rating:
5.0

Customer did not leave a comment.

JENAI G. 
Rating:
5.0

Customer did not leave a comment.

Susan R. 
Rating:
5.0

Excellent customer service. Trailer was ready as reserved. This location has a very complete inventory. Check-in was very smooth.

joseph R. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Nothing it was great

Amanda B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

The advisor was extremely helpful.

Adam M. 
Rating:
5.0

Customer did not leave a comment.

Marina D. 
Rating:
5.0

Customer did not leave a comment.

craig S. 
Rating:
5.0

Customer did not leave a comment.

Kunal L. 
Rating:
5.0

Manager was very kind and helpful.

Anthony R. 
Rating:
5.0

This location was awesome, they actually took the trailer when no other location would even though they were full. No other location we reached out to including the one we were assigned to drop off at in Pea Ridge would take the trailer with the excuse of they were all full.

James H. 
Rating:
5.0

The check in and return app was very un user friendly. Very confusing. I will never rent a truck on a Sunday again. When I added a designated driver other than the person renting the truck the trouble began because it changed the name for the App to the designated driver. and all the info I added, pictures and charge card were deleted. Had to call 800 number to finally get the check in completed.

Jeanette I. 
Rating:
5.0

Customer did not leave a comment.

Karen J. 
Rating:
1.0

The WORST customer service around! Will be sownjnfinf my money else where!

LAMAR J. 
Rating:
5.0

Customer did not leave a comment.

Megan L. 
Rating:
5.0

Chris provided excellent customer service.

Brent H. 
Rating:
5.0

Sorry I don't recall the mans name that helped us but he was GREAT! thank you Tamra

Tamra D. 
Rating:
5.0

Customer did not leave a comment.

Patsy M. 
Rating:
3.0

They rented me the wrong trailer

Roy W. 
Rating:
5.0

Customer did not leave a comment.

William J. 
Rating:
3.0

Did not have all the equipment I reserved. A courtesy call or email would have been greatly appreciated.

SHERRY J. 
Rating:
5.0

Customer did not leave a comment.

STEVEN F. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
3.0

Customer did not leave a comment.

Ashley P. 
Rating:
5.0

Customer did not leave a comment.

Charles F. 
Rating:
5.0

Quieter in-cab environment. Provide USB Jack

Doyle M. 
Rating:
3.0

Customer did not leave a comment.

hinton C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN F. 
Rating:
5.0

Customer did not leave a comment.

Mohan M. 
Rating:
5.0

Customer did not leave a comment.

Miriam S. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Literally the easiest process I've ever experienced with U-Haul. The gentleman working at 2pm at the Regional location was very efficient and I was done within an hour.

Savoy S. 
Rating:
5.0

Customer did not leave a comment.

Brett A. 
Rating:
5.0

Customer did not leave a comment.

STEVEN F. 
Rating:
5.0

All good will rent from here again

Jason W. 
Rating:
2.0

First of all, my email confirmation sent me to the wrong location. Second of all, the truck did not work properly. The gear shift was very difficult and at one point we could not get it in park. Very disappointed on an already stressful day.

Victoria H. 
Rating:
4.0

Just forget to tell you the passenger seat beat did not work in that truck

Mike M. 
Rating:
5.0

Awesome service!

Katrina G. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

The staff was super kind and went out of their way to make sure I had everything I needed.

Ryan L. 
Rating:
5.0

Customer did not leave a comment.

Randy A. 
Rating:
5.0

Customer did not leave a comment.

Lynn H. 
Rating:
5.0

I do not know of a better manager of any facility anywhere in the country that has better customer service than Chris Magness!!!!! I have rented trucks & trailers from U-Haul for 45 years and there is no better store than is run by Chris, Grant, & Harley!!!!!

Clifford R. 
Rating:
5.0

Customer did not leave a comment.

Barry D. 
No reviews have been submitted for this location.

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