Customer Reviews for Bentonville U Storage
(U-Haul Neighborhood Dealer)

Rating:

4.0

Good Customer Service!!

Rating:

5.0

It was clean, new and the management was very knowledgeable and friendly

Rating:

5.0

The truck was clean and the employees were nice. The truck we got that said “gentle-ride” was far from it. The truck was so shaky that it literally unscrewed all the bolts on my coffee table. Nothing broke and I was able to reassemble but it was unnerving and upsetting to find.

Rating:

1.0

Very rude, Very unprofessional, they speak in a condescending manner and are argumentative. Stated the days I needed a trailer, I wanted to purchase an extra rental day just in case I wouldn’t be able to return it in time, instead I was told “ you can return it in the morning and you won’t be charged a late fee” instead I received a phone call being threatened with a $130 fee if I wasn’t there when they opens in 15mins (I live 30mins away) when I went to speak with them in person, I was told I wouldn’t be charged a late fee, but when I asked for a receipt, they refused to give me one stating “I would get one via email” instead, when I got home I received a notification that I was charged an extra $130! This location will purposely talk you into getting less days so they can charge you more, beware of this scam! they will get aggressive if you call them out on it.

Rating:

5.0

The two gentlemen working the desk on the morning I picked up were great and I enjoyed talking with them while I was there.

Rating:

1.0

I was over charged when I returned the truck. They said I didn’t put the gas back in the truck. When I called and told the guy I had a picture of the dash. He was acting like I was lying. Then he asked me if I was ok or if I had mental issues. I would like a district manager to call me. I will never rent another U-Haul if this is what y’all do. Call me at 479-402-0943

Rating:

5.0

Service was excellent.

Rating:

5.0

Trailer equipment had electrical issues and brake issues that developed during the course of my rental.

Rating:

5.0

Smooth all the way around. Thank you!

Rating:

1.0

I rented a trailer from your location, went straight to my home to load it. We got it up and the tongue of the trailer popped off my ball and did severe damage to my truck. We had to carefully lower it to get it back on the ball. I called and opened a claim to only being told the trailer is fine. I emailed the claims person back and he never replied. I told him the following Your company secured it and never unloaded the trailer Your company took pictures of before and after proving it was done No one touched hitch or receiver Brand new head It was loading a vehicle that popped it off and was a defect of this trailer. Not just connecting to a hitch. How can this be an issue of mine? Now I was longtime Uhaul customer, but will never use your company again. This damage is several thousands of dollars to fix on a 2018 Chevy Silverado worth over 35k. I never been more insulted in my life. I will never recommend your company for anything including boxes.

Rating:

5.0

This was a fast, painless, and smooth rental experience. I highly recommend this location. The gentleman who helped me was friendly and knowledgeable. Thank you!

Rating:

1.0

Equipment was very dirty. Old food, spilled drinks, and mold was in the truck. Back of the truck and trailer was not clean either.

Rating:

1.0

Very bad experience they ask you to leave and hit you with extra charges

Rating:

5.0

Harley is fantastic. What a pleasure to do business with.

Rating:

5.0

Trailer was damaged but marked appropriately. Pick up went well as expected. Representative was very friendly, and helpful. Experience went smoothly.

Rating:

3.0

Easy no contact drop off. Plenty of room and parking.

Rating:

3.0

Easy no contact drop off. No issues

Rating:

5.0

Nothing. It was fabulous

Rating:

5.0

Bigger parking

Rating:

5.0

Nothing - everything went perfectly.

Rating:

5.0

we had great agent that helped us..

Rating:

5.0

Mark was excellent in all areas of the transaction. The truck was clean and equipment like new.

Rating:

5.0

Costumer service was great and very helpful.

Rating:

5.0

Very courteous staff. Very helpful and respectful people. Would recommend to everyone.

Rating:

4.0

No issues great truck

Rating:

5.0

Associates at this location were super professional and friendly. Although I walked in without a reservation I was able to get a trailer within 5 minutes and the manager hooked up the unit to my car and I was out within 10 minutes. His professionalism was super appreciated.

Rating:

4.0

I've driven several of your big uhaul trucks in the past, but this one was a miserable experience. At speeds 20-40 it has a tremendous bucking. We first thought the tires had flat spots from sitting. After over 100 miles it was just as bad as in the beginning. Bad thing is the pickup was just 2 miles from uhaul so we were still thinking it would smooth out and loaded the truck. No suck luck. When we reported it to the attendant upon return he shrugged us off like we didn't understand the nature of the truck. Very frustrating...

Rating:

1.0

There is nothing convenient about the after-hours self-return process using Uhaul's 'web app.' There was no information provided prior to drop off (either onsite or in Uhaul communications) that indicates all aspects of the web form must be completed while onsite and standing next to the truck. We were in a time crunch dropping off around 7 PM, so I took a few photos of the truck that I thought would be needed, dropped the keys in the box, and left. The web app requires your location and if you aren't onsite, it will not allow you to finish the process. So I went back to the truck a couple of hours later so that the web app would load properly, but then it wouldn't allow me to upload the photos I had dutifully taken of the odometer and vehicle interior because they were 'not recent' photos. The odometer reading and vehicle condition will of course be independently verified when staff move the truck the following morning and prior to the next rental, so this is an unnecessary restriction. Uhaul charges $20 for after-hour returns if their staff have to handle the process the next day, but that fee is waived if you use the web app or do the return in person. Not sure how doing the return in person is less of an inconvenience for the staff such that the fee gets waived, but those are the 'rules'. I've never been required to jump through so many hoops for after hour car rentals, much less get charged an additional fee for staff to do a job that's otherwise included in the normal rental rate. The app and process seems intentionally designed to trip people up so that Uhaul can have an extra excuse to nickel and dime customers. Won't be using Uhaul again.

Rating:

5.0

The manager, Harley was exceptional. Well mannered, polite and very efficient. I believe the location is called U Store and is an independent UHaul agent. Whoever the owner is, he/she is darn lucky to have Harley as a site manager.

Rating:

5.0

Right side mirror is not aligned properly. It doesn’t stay in a position. It was hard to drive

Rating:

3.0

On their behalf, I was sent to them (30 minutes away) from the UHaul I reserved at (5 minutes away). It's not an active UHaul facility - it's 2 guys sitting behind a desk. Not very personable nor communicative. Not at all customer friendly - it's all about doing it their way. I hope to never use Uhaul again . . . not just these guys but the whole experience.

Rating:

2.0

This company blind sided me with a $50 cleaning fee. I asked for proof of the incident, but I didn’t get anything! I had to call to get a receipt e mailed to me.

Rating:

5.0

The process went as smoothly as possible, and the desk service agent was curious and helpful. I was charged fairly and accurately.

Rating:

5.0

Harley the manager was very helpful. Somehow the destination drop off location was changed from what was on the contract, which meant I needed to go across town for my drop off. Harley took it upon himself to call the Uhaul office and managed to get it corrected. This really helped me out as I was short for time.

Rating:

1.0

I got charge twice for mileage before and after I got done driving the truck and they didn’t take off the mileage I already paid for👎🏽

Rating:

3.0

Improve the website to check in.

Rating:

5.0

Everything was perfect

Rating:

5.0

The young man who check my van in helped me a lot. I needed receipts printed for 2 rentals and he got this for me. Thanks!

Rating:

1.0

Drop off extremely difficult .... Online site not user friendly at all .... Very frustrating ... Absolutely no customer service any more ... What a mess!!!! Won't do that again ... And we got charged and extra day .... Whatever!

Rating:

3.0

I returned vehicle with quite a bit more fuel than it had when I picked it up and received no fuel credit

Rating:

4.0

no public restroom

Rating:

5.0

The young man who helped me was great

Rating:

5.0

All good - Just keep it up

Rating:

5.0

Nice location with helpful/friendly young man that took care of everything. Very well done.

Rating:

5.0

U storage staff is friendly and on point. Very professional.

Rating:

3.0

Staff up by one person in the AM. That way you don’t have to stand around waiting for someone. The phone number works but when there is only one staff member you still have to wait

Rating:

5.0

Nice guy

Rating:

5.0

Very friendly and easy to rent

Rating:

5.0

There was a complication with coordinating the truck for this move. The staff recognized the issue, responded immediately, and then took positive action to mitigate the complication. Although this was not a smooth Rental situation, the staff at this uhaul location handled the matter in a customer friendly manner and made an extra effort. In my mind, they recovered well from an inconvenient circumstance.

Rating:

5.0

Guys here had a great work ethic and great treatment of people. Both my husband and I went there at different times and both of us were impressed with the service !!