Customer Reviews for East Vancouver Self Storage
(U-Haul Neighborhood Dealer)

231 reviews

515 SE 157th Ave   Vancouver, WA 98684

(360) 334-6047

Location Hours

  • Mon: Closed
  • Tue-Fri: 10 am - 6 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(360) 334-6047

515 SE 157th Ave
Vancouver, WA 98684

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Fri: 10 am - 6 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Pamela B. 
Rating:
4.0

The attendant was exceptionally helpful and when she noticed how buggy the windows were she cleaned them. Very good customer service.

John B. 
Rating:
5.0

The person running the storage /uhaul was so incredibly nice and helpful I absolutely will go there for all of my Uhaul and storage needs every time!!!

Jim W. 
Rating:
5.0

Customer did not leave a comment.

Kevin O. 
Rating:
4.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

I loved how quickly I was able to get a vehicle

Marcy D. 
Rating:
2.0

There was dog hair on the seat and smell of cigarette smoke in the cab. There was also a maintenance light on regarding and oil change that was needed soon.

GENEVA J. 
Rating:
5.0

They went above and beyond to ensure I left with a clean and reliable truck.

Veronica D. 
Rating:
5.0

Give notice that the mobile check in takes a few minutes to complete so people can show up a few minutes early

Conrad K. 
Rating:
5.0

Customer did not leave a comment.

clifford H. 
Rating:
5.0

Customer did not leave a comment.

Alex S. 
Rating:
5.0

Great service and easy to drive.

Kelly P. 
Rating:
5.0

Customer did not leave a comment.

Jackie D. 
Rating:
5.0

Alex was really great to work with, great communication and very accommodating and pleasant. I changed my truck size and the pick up time and she made it incredibly easy for me. Thank you Alex - you did a great job!

Bill M. 
Rating:
5.0

Everything good, easy rental.

eddie N. 
Rating:
5.0

Nothing

Carol T. 
Rating:
5.0

Customer did not leave a comment.

Teressa W. 
Rating:
5.0

Customer did not leave a comment.

Casey B. 
Rating:
5.0

Customer did not leave a comment.

Victoria T. 
Rating:
5.0

Customer did not leave a comment.

CARL I. 
Rating:
5.0

Customer did not leave a comment.

Janine L. 
Rating:
4.0

Customer did not leave a comment.

STEEN S. 
Rating:
5.0

The customer service was outstanding! She was very knowledgeable & proficient! I don't see any need for improvement.

TIMOTHY H. 
Rating:
5.0

Customer did not leave a comment.

RALPH Y. 
Rating:
1.0

I expected someone to actually check my vehicle in like is the standard procedure at every other U-Haul location. Instead I was told to leave the keys in the drop box. I should have at least been told "leave the keys when you check in, we are scared of COVID." I will suck to a normal U-Haul location from now on

Karl K. 
Rating:
3.0

Lady was rude and didn't want to give me the key, even though I had the U-Haul check in site up on my phone telling me to get the key (i.e. the app already approved me for this rental).

DAVID I. 
Rating:
2.0

Windshield caked with what I assume to be a sanitizer used to sanitize vehicle but very gross nonetheless in my opinion. Staff at this location was very unknowledgeable regarding the uhaul issues. Straight up told me to call uhaul myself because she doesnt work for uhaul. How about dont rent them out then or learn one or the other. Vehicle was not ready at my pickup time had to wait for it to be cleaned which took all of about 3 minutes? Smell from sanitizer was overwhelming probably from the huge amount of build up on the windshield. Uhaul customer service was less than helpful they too acted as if they didnt work for uhaul blamed my issues nn glitchy computers and other departments. Probably going to find another rental truck compay as this is my second time with same issues when billing me they charge me twice then i have to wait to get the money back

Jason W. 
Rating:
4.0

The 24/7 check in app crashed and did not provide instructions to access the truck.

Matt C. 
Rating:
5.0

The rental went very well, easy to get in and out in a timely manner. Alex was so nice I really appreciate her.

JUDITH P. 
Rating:
5.0

Customer did not leave a comment.

Ian R. 
Rating:
5.0

The self-dispatch app was a non-starter. Very first step (self photo) was non-functional on my android phone??. The 800 help number had a 46 minute wait queue. Unacceptable. Thankfully Ellen was at work early and volunteered to help me check out. What a life-saver, as my moving crew was waiting. Thanks again Ellen!

Gary W. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY WAYNE H. 
Rating:
5.0

I think you do a great job overall. Thank you.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

DENNIS J. 
Rating:
5.0

Customer did not leave a comment.

Nicholas N. 
Rating:
5.0

Nothing, I had 5 star customer service, she went above and beyond and was very helpful, thanks

DOUGLAS H. 
Rating:
5.0

Customer did not leave a comment.

Allen C. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
3.0

The online pickup system is confusing and time consuming. The need for multiple phone numbers for verification is strange and stressful. Location was fine, online stuff was awful.

John M. 
Rating:
5.0

Customer did not leave a comment.

Rheanna D. 
Rating:
5.0

Everything went as promised. The office person was very efficient.

Otto P. 
Rating:
5.0

24/7 service and response is the absolute worst it's ever been. software and app is... so bad- it would have been faster to process with a hammer and chisel on a stone tablet. 90 minutes, 8 uploads, 3 phone calls, 4 debit card swipes, and entering the data on the same 5 pages of forms... 6 times... worked like a charm. U-haul needs to re-evaluate what they're paying their engineers and who they're hiring. my guess is they got 2 interns running the show. even metacrawler and lycos (1994's predecessor to google) worked better. it's 2020. despite the fact that the entire west coast is burning, there's really no excuse for such pathetic software. The attendant at this location was kind enough to help me through the bull feces of the u-haul app and get me squared away. 24/7 - allow 30-90 minutes for the process to complete. maybe pick up at 2am when there's not much going on or anything better to do...

Matthias B. 
Rating:
4.0

Reliable computer for doing paperwork.

DURWIN DWIGHT H. 
Rating:
5.0

Nothing - this was a great experience. The location staff were super helpful!

Kyle H. 
Rating:
4.0

Customer did not leave a comment.

DIANA C. 
Rating:
5.0

Customer did not leave a comment.

joann L. 
Rating:
5.0

Great service

Arman H. 
Rating:
4.0

Customer did not leave a comment.

Glenn W. 
Rating:
4.0

Person checking me in was fast, efficient, and friendly. Can't ask for more!!

Homer T. 
Rating:
4.0

ALL WAS GOOD.

tITNIA N. 
Rating:
5.0

Everything was spotless and perfect ??

Tim P. 
Rating:
5.0

Customer did not leave a comment.

Samantha P. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Just be there when we need your services.

Gary H. 
Rating:
5.0

The proprietors at the uhaul location absolutely wonderful!

Lon G. 
Rating:
2.0

The customer service sucked. Rep was aloof and unfriendly.

Karen S. 
Rating:
5.0

Customer did not leave a comment.

ken P. 
Rating:
5.0

Management and people there were very friendly and helpful. Definitely I will come back

Nashaat H. 
Rating:
5.0

Keep up the good work!

Joel A. 
Rating:
5.0

Customer did not leave a comment.

DIANA B. 
Rating:
5.0

Customer did not leave a comment.

DIANA B. 
Rating:
4.0

Facility was fine, however, the self-service pickup instructions failed to tell me I would be required to provide an alternative contact name or a passport to rent the vehicle. This was a major cause of frustration during the pickup process. Everything else was great.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Greg J. 
Rating:
5.0

Shelly and Jodi are the best!!! I highly recommend this location. They are welcoming, and helpful. Love, love my experience I had there.

Angela J. 
Rating:
4.0

The young lady behind the counter was extremely friendly and professional. She would be the primary reason I would return to this location.

Jason F. 
Rating:
5.0

Customer did not leave a comment.

mark H. 
Rating:
5.0

Customer did not leave a comment.

Peggy R. 
Rating:
5.0

Customer did not leave a comment.

Kirk V. 
Rating:
5.0

Customer did not leave a comment.

Dorothy S. 
Rating:
2.0

no signs on Mill Plain to show location

Janice C. 
Rating:
4.0

Previous renter left gas receipt and driver's license in cup holder. This tells me it was not thoroughly cleaned. I called rental office and notified of this find. Office was closed when truck was returned, so receipt and license was dropped through the key slot in office door.

Steven T. 
Rating:
5.0

Customer did not leave a comment.

Dean R. 
Rating:
2.0

I arrived at 11:30 am to find the location closed until noon. I dropped the truck off as instructed by the placard on the window. I received a $25 charge because the truck wasnt clean. I called the location for an explanation and was told the truck wasnt swept out and I didn't fold the blankets. This was the first I had heard about these requirements. I didn't fold the blankets. And the truck was in the exact same condition as I received it. We only hauled boxes and furniture.

tom W. 
Rating:
5.0

Customer did not leave a comment.

HENRY K. 
Rating:
5.0

this location is very nice to deal with the people are friendly and courteous.

Larry E R. 
Rating:
3.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

RICHARD G. 
Rating:
5.0

Thank you for your efficiency and courtesy.

Jocelyn B. 
Rating:
5.0

Greeted warmly, briefed efficiently, on my way with no delay!

William D. 
Rating:
5.0

Customer did not leave a comment.

Laura J. 
Rating:
5.0

Customer did not leave a comment.

Rob M. 
Rating:
5.0

Awesome

Troy H. 
Rating:
3.0

Smell like smoke in the cabin, rental people pushed too hard for insurance trying to make me feel guilty or bad for not purchasing it.

Hudson S. 
Rating:
4.0

Customer did not leave a comment.

kyle S. 
Rating:
5.0

get the website interface to work properly. I reserved a truck at this location, when I received my confirmation it was for the wrong size, wrong location, wrong time frame, and didn't include a hand truck.

GARY C. 
Rating:
4.0

Customer did not leave a comment.

Briana B. 
Rating:
4.0

Customer did not leave a comment.

Norm S. 
Rating:
3.0

Hello, I really appreciate you guys renting a truck to me for my recent move! However, I am completely appalled by the fact that I was charged a $25 cleaning fee- I left the truck in the exact same condition I found it in. Can someone please contact me? Thank you, Charlie Grant

CHARLIE G. 
Rating:
5.0

Customer did not leave a comment.

TODD F. 
Rating:
4.0

Good service

Frank R. 
Rating:
5.0

The only problem was that the passenger door would only close 1/2 way. We could hear the outdoor sounds in the cab. Otherwise it was very nice!

Rosemary H. 
Rating:
5.0

Customer did not leave a comment.

IAN R. 
Rating:
4.0

We got changed to this location last minute. Annoying, but everything was fine at this location.

Craig A. 
Rating:
5.0

Customer did not leave a comment.

Fernando D. 
Rating:
5.0

Electric windows

chad A. 
Rating:
5.0

Customer did not leave a comment.

GREG W. 
Rating:
2.0

Customer did not leave a comment.

Alison O. 
Rating:
5.0

Great people, great place, would definitely recommend.

JOHN T. 
Rating:
5.0

DO NOT USE SELF CHECKOUT!!!! It was supposed to make it easier and be able to pick up equipment faster but it was a hassle and a headache. Will never use again

MICHELLE C. 
No reviews have been submitted for this location.

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