Customer Reviews for iStorage Lacey
(U-Haul Neighborhood Dealer)

119 reviews

745 Hwy 231   Laceys Spring, AL 35754

(256) 270-4197

Location Hours

  • Mon-Fri: 10:30 am - 5:30 pm
  • Sat: 10:30 am - 4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(256) 270-4197

745 Hwy 231
Laceys Spring, AL 35754

Services at this Location:

Location Hours

  • Mon-Fri: 10:30 am - 5:30 pm
  • Sat: 10:30 am - 4:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Louis L. 
Rating:
3.0

Have jacks that help hold the trailer when not on ball of the truck. It's very heavy and took 3 people to take it down.

LESLI I. 
Rating:
3.0

Explain online that the GPS gives the wrong location of the facility. The GPS gives the wrong side of the hwy. the address should be more visible.

Michelle K. 
Rating:
5.0

Customer did not leave a comment.

Fermin Z. 
Rating:
5.0

Customer did not leave a comment.

Chuck R. 
Rating:
1.0

Over charged once again,was told one thing ,and another transpires,truck was horrible front end way out of line not safe

TONY B. 
Rating:
4.0

Customer did not leave a comment.

BROOKE P. 
Rating:
4.0

Customer did not leave a comment.

BROOKE P. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

Don S. 
Rating:
5.0

I was very impressed with the customer service when I picked up my truck. He went above and beyond the job requirement. If the customer has to drive out of the area to pick up the truck they need I feel that U-Haul should reimburse the gas. I lived 2 BB locks from a U-Haul provider but had to drive to Madison and then Lacey's Spring to get a truck. It's not the customers fault that U-Haul doesn't have the adequate amount of trucks/trailers

Karen F. 
Rating:
5.0

Customer did not leave a comment.

ThomasJ B. 
Rating:
2.0

Stoped by the day before to try and return a trailer early. Location was closed do to "staffing". When I went back 3 staff persons were out on the grounds and not in the office. A problem because of the gate access. They did help but was not the most convenient experience I've had.

JOEL S. 
Rating:
2.0

I arrived to pickup at this location originally. When I got there they were "out to lunch". I called Uhaul corporate and they changed my pickup location to the Scottsboro location. I dropped off at this original location in Lacey Springs, but now I've been charged for a one-way rental. I wanted to speak with someone at the Lacey Springs location when I dropped off the trailer, but AGAIN, they were out of the office.... this time the sign indicated "due to being short handed". I've made ten phone calls trying to find the right person to get the rate changed from a one-way rental, back to a local rental. This was a night-mare and no one on the uhaul side seems to be able (or want) to fix this. Feel free to contact me directly at 540-907-2250 or keatonwillis@yahoo.com. Thank you.

Keaton W. 
Rating:
5.0

Customer did not leave a comment.

Debra N. 
Rating:
5.0

Nothing it was a great experience, even having to drive 37 miles to pick up equipment because no equipment was available nearby..

Bernadette P. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Customer did not leave a comment.

john A. 
Rating:
5.0

Customer did not leave a comment.

RANDALL B. 
Rating:
4.0

Customer did not leave a comment.

Jim R. 
Rating:
5.0

Customer did not leave a comment.

Travis H. 
Rating:
5.0

Uhaul itself is a scam. We paid 400 dollars for a truck rental that came with zero tie downs or ratchet straps, then was charged an astronomical amount for fuel related costs, even though it didn't cost 40 dollars to get the tank up to a quarter of a tank where it was when we picked it up. Having said that, if it is to be refueled to a certain amount before being available for pickup again, ours was not. It was at a quarter of a tank when we got it, causing us to have to stop what we were doing and fill the truck up the day of the move. All in all, the experience with uhaul was poor.

Andre B. 
Rating:
1.0

I arrived at around 1:45pm and the store was closed as the one employee was out to lunch. I could find no drop box, especially one that looked like the picture online. When the employee eventually returned and opened the store, I went in to find her eating her lunch. She said, in a condescending manner, that she had a drop box right on the front of the store. It turned out to be a small mail type slot on the side of the entry door that wasn't labeled in any way. After several long days of moving activities, waiting for her and dealing with her condescending tone will definitely impact my future decisions to go with that location and U-Haul for my moving needs.

Donald M. 
Rating:
4.0

Customer did not leave a comment.

Jerry B. 
Rating:
3.0

I arrived at 12:58 PM yesterday to turn in my vehicle. The counter person was too busy talking to her friend in the office to process the vehicle at that time, and said I'd be sent a receipt. Unfortunately, the bill was finally processed at 1:29, and that cost me an extra day, since the vehicle was checked out at 12:26 (considering a one hour grace period). I'm sure it didn't matter to her, but $40 is still $40 to me.

Joel W. 
Rating:
2.0

Had to wait almost 3 hours for the employees to get off lunch so we could drop the trailer off.

CHRISTOPHER L. 
Rating:
3.0

Customer did not leave a comment.

Edward M M. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
3.0

The rep was very professional and attempted to accommodate in the best way possible given the circumstances. The truck rental was not at this location due to not being returned on time and I was forced into picking the equipment up from another location approximately 10 miles away. No fault of this location just unlucky timing.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

SHANNON S. 
Rating:
5.0

Customer did not leave a comment.

Anna S. 
Rating:
5.0

Customer did not leave a comment.

KASHAWNDREA J. 
Rating:
5.0

Customer did not leave a comment.

ANDREW B. 
Rating:
4.0

Customer did not leave a comment.

LYLE A. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
1.0

The actual problem began with pick up the trailer could not be used with my sons vehicle at all. We plugged in model but it did not say it could not be used with this renegade jeep

Valrie M. 
Rating:
5.0

Customer did not leave a comment.

Jeremy T. 
Rating:
1.0

No one was there to deliver key. Had contact number but no answer. Had to call U-Haul to get them to contact and after being on hold multiple times the manager showed up with key

Terry P. 
Rating:
5.0

Customer did not leave a comment.

Patsy G. 
Rating:
5.0

Customer did not leave a comment.

LARRY S. 
Rating:
4.0

Trailer was not initially available. When ask if trailer would not be provided before the location closed for that day, received evasive responses.

Steve G. 
Rating:
5.0

I made the reservation for pick up at a different location. I was not contacted until the day before I was to pick it up that the pickup location had changed.

Eric B. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
4.0

I arrived close to noon, and there was no one in the office; there was a sign that said "gone to bank be back shortly". I waited almost half an hour, then left. I took pictures of the mileage and the truck and transport in case there might be issues. Fortunately none, but a business that is not staffed during business hours should not be a U-Haul dealer.

Jeremy S. 
Rating:
5.0

Customer did not leave a comment.

Ernest V. 
Rating:
5.0

Was sent to the wrong address through the Uhaul app originally. This particular location was great but was disappointed that Uhaul gave a different address then where the uhaul actually was

Zachary B. 
Rating:
3.0

The auto trailer was difficult to retrieve due to the cramped storage area, and the site only had one attendee who was unable to assist me with hooking up or removing the auto trailer from the gated area.

Erich S. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Danny D. 
Rating:
5.0

Customer did not leave a comment.

Erin T. 
Rating:
5.0

An AFM is needed for the area.

Alan S. 
Rating:
5.0

Mrs. Leeann Williams was a great help and made everything go very smoothly! Would rent from here again!

John Y. 
Rating:
5.0

Sarah was the greatest. She made the entire easy. There is nothing to improve.

Yolanda W. 
Rating:
5.0

Customer did not leave a comment.

Marcus S. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

I could of taken to two other places in south Huntsville that would of been much more convenient for me one a half mile from my destination, which I found after I dropped off the trailer.

ROBERT L. 
Rating:
5.0

Great staff, very fast service. Thanks

Timothy G. 
Rating:
4.0

Customer did not leave a comment.

Bill O. 
Rating:
5.0

Sarah was helpful, courteous and professional, no need for improvement here.

ROBERT P. 
Rating:
5.0

Locations were fine but my experience with uhaul was terrible. I went through 3 customer service reps and wasted over an hour trying to register that I had picked up the uhaul. They made me take it back to the CLOSED location while they fixed the problem. Very frustrating.

Jeannie J. 
Rating:
3.0

Not enough parking. Person working at the store helped me even though she was closed for a meeting.

Michael C. 
Rating:
5.0

It went smooth except having to change trailer after hooking up because a light was out.

Allison D. 
Rating:
5.0

Customer did not leave a comment.

WES L. 
Rating:
5.0

Customer did not leave a comment.

hugh B. 
Rating:
5.0

The process was Fast N Easy and Sarah completely made us feel welcome and appreciated.

James G. 
Rating:
4.0

I had to unhook and park the trailer myself

Michael H. 
Rating:
5.0

Nothing at all

Samantha P. 
Rating:
5.0

Customer did not leave a comment.

Ethan A. 
Rating:
5.0

Customer did not leave a comment.

Mike R. 
Rating:
4.0

The checkout process took longer than it should have due to “system issues”, but overall satisfied.

David P. 
Rating:
4.0

The only thing I will say is it would be helpful if the person checking in trailers had more knowledge on disconnecting. She was new so based on her knowledge she was excellent. Very friendly

Amy C. 
Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
3.0

Give a fuel credit when the truck is returned with more fuel than what it was checked out with.

Bradley R. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Carrie B. 
Rating:
2.0

They charge extra fee for gas without proof while I had the proof that I dropped the truck with the required gas.

Marcelo S. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

Patty G. 
Rating:
5.0

The lady at this location was very nice and easy to work with.

Karen C. 
Rating:
3.0

Customer did not leave a comment.

Dagmar G. 
Rating:
4.0

Customer did not leave a comment.

Dagmar G. 
Rating:
3.0

The trailer was dirty, and had dark looking stains on the right rear part of the trailer. I had to sweep it out, and I tried to get some of the black stains off before using it.I made the mistake of telling the rental person I was planning on loading things at my house at New Hope and taking them to my son at Union Springs, and he was loading more things in the trailer at Union Springs, and taking it to Chickasaw Alabama. That resulted in me having to rent the trailer, and turn it in at Tuskegee, AL, and my son having to rent it there, and turn it in at Chickasaw, AL, which wound up costing about twice as much for the move. I suggest making it where you can list and alternate driver, and towing vehicle, so that you don't have to go to so much trouble, and expense, to do what we did.

John B. 
Rating:
2.0

The truck that I reserved was not at this site so they had to find me a different size truck.

Matt M. 
Rating:
5.0

The person who runs iStorage at Lacey's Spring is excellent. She was covered up with customers but was always very professional and helpful. She did a great job.

Charles M. 
Rating:
5.0

the AC did not work in the truck and it was about 95 degrees out side and it was a new truck

DJ H. 
Rating:
4.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Don't let them use the Arab, AL dealer. Laceys Spring was very professional and very helpful!

linda C. 
Rating:
5.0

I was very pleased with the service I received at this location. I had went to the location on South Memorial Parkway at Advantage Storage and I spent around a hour in there and got nothing accomplished. The man behind the counter wanted to charge me $500 to rent a Uhaul and I just knew something didnt spund right about that. So I would like to give the Lacey Springs location appreciation for doing such a great job and fixing the issue and helping with our move!

Samantha D. 
Rating:
1.0

Had to go to another location to complete my rental. No one there knew anything about hooking up tow dolly or how to load my vehicle. There should be a list of problems on my account. A regional mgr was supposed to call me to discuss a refund but no one has called. Have been a customer for 50 years. This was an awful experience. Many problems.

william H. 
Rating:
5.0

Customer did not leave a comment.

Hannah S. 
Rating:
5.0

Very nice service

Nolan C. 
Rating:
5.0

Customer did not leave a comment.

Mark U. 
Rating:
5.0

Brandon is always helpful. We so much appreciate him and his help.

labron F. 
Rating:
5.0

The lady, LeeAnn, was great!!! She was so prompt and professional. Would rent from her everytime!

TRUDA W. 
Rating:
5.0

Customer did not leave a comment.

Ashley O. 
Rating:
5.0

Everything went great

Charles A. 
No reviews have been submitted for this location.

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