Customer Reviews for Justin Storage
(U-Haul Neighborhood Dealer)

158 reviews

2607 Sherwood Ave   Lancaster, TX 75134

(469) 643-4847

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 11:30 am
  • Sun: Closed

Services at this Location:

Contact Us

(469) 643-4847

2607 Sherwood Ave
Lancaster, TX 75134

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 11:30 am
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Salvador F. 
Rating:
1.0

Find another location if your smart

David L. 
Rating:
5.0

Customer did not leave a comment.

Melissa O. 
Rating:
5.0

Customer did not leave a comment.

Andrea R. 
Rating:
3.0

Customer did not leave a comment.

Ron B. 
Rating:
5.0

Customer did not leave a comment.

YOLANDA S. 
Rating:
3.0

Try to have the last customer to put some gas into the truck

AVIS LYNN C. 
Rating:
5.0

Customer did not leave a comment.

Denise M. 
Rating:
5.0

Keep doing what they are doing. Very nice people.

Ricky S. 
Rating:
5.0

Customer did not leave a comment.

Mona H. 
Rating:
5.0

Keep up the good service

ANTHONY S. 
Rating:
5.0

Great customer care

Donnitta M. 
Rating:
5.0

All in all a good service.

Luis E. 
Rating:
5.0

Customer did not leave a comment.

Gilda W. 
Rating:
5.0

Customer did not leave a comment.

WILLIE E. 
Rating:
5.0

Great service

Brittney B. 
Rating:
5.0

Customer did not leave a comment.

Anthony W. 
Rating:
5.0

Customer did not leave a comment.

Luis E. 
Rating:
5.0

Everything was great,I had no problems at all. Great customer service

NOLA E. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Great

Enrique R. 
Rating:
1.0

I had to ask a customer to help me and the associate put the trailer hitch onto my truck. Then when I dropped it off, I had to take it off by myself. Very unsafe, especially after having major back surgery 5 months ago. Not happy at all with the service Uhaul provided for this rental.

Jase J. 
Rating:
3.0

The location does not offer parking onsite. There was no notification of this anywhere. It complicated an already stressful situation and it prolonged my day.

ADRIANNE O. 
Rating:
5.0

Customer did not leave a comment.

Dennis P. 
Rating:
5.0

Customer did not leave a comment.

Phillip R. 
Rating:
3.0

Customer did not leave a comment.

DONALD J. 
Rating:
4.0

N/A

Paul L. 
Rating:
5.0

Customer did not leave a comment.

MINZHANG Z. 
Rating:
5.0

The service was very friendly and the equipment was in good condition. There were no problems with the truck.

Gary D. 
Rating:
5.0

Although I missed my initial appointment, once I got the time straight the attendant was kind and attentive. I will go back there.

WILLIAM D. 
Rating:
5.0

Always a great experience

Shumone B. 
Rating:
5.0

This UHaul service from these people was so excellent, most friendly, & Raleigh professional in every aspect of their service. I HIGHLY recommend this uhaul location without exception.

Mark D. 
Rating:
4.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

The service was great truck was dirty and had no gas

Thomasine J. 
Rating:
5.0

Customer did not leave a comment.

Sheronda L. 
Rating:
5.0

Customer did not leave a comment.

Debra J. 
Rating:
5.0

Everything was great 👍

GENEVA V. 
Rating:
5.0

Thank You!!!

Ali H. 
Rating:
5.0

Great customer service and very efficient

Chelsea H. 
Rating:
5.0

We received outstanding help and service from Justin Moving U-Haul! I never knew this place was tucked away right here in DeSoto, Texas, but it was a joy to find them right in the nick of time after our original truck from another company fell thru at the last minute! Fast courteous service, we will certainly use them again. Thank you 😊

ABDUR-RAHMAN H. 
Rating:
1.0

There was a strong smell of weed in the U-Haul as well as a remnant of it near the cup holders.

Elana R. 
Rating:
3.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

JAMES E. 
Rating:
4.0

Customer did not leave a comment.

RAY C. 
Rating:
5.0

Problem is I have been over charged and currently trying to resolve double billing

ED D. 
Rating:
5.0

Customer did not leave a comment.

ERICA H. 
Rating:
3.0

the plug for the charger is not working

DARREL R. 
Rating:
5.0

Service provider was excellent thank you

ROY M. 
Rating:
1.0

The rental center gave us a auto trailer that did not fit our Tahoe although entering the make and model of the car said our Tahoe would fit. We returned the trailer but UHaul states they can't find it. We had to park the Tahoe and drive 4 hours to unload and then drive an additional 4 hours BACK to go get our Tahoe. It was a waste of 8 hours and no one at UHual seems to care. No refunds or apologies given. I usually don't complain but this one needs to be noted.

Chris W. 
Rating:
5.0

Customer did not leave a comment.

Sable W. 
Rating:
5.0

Customer did not leave a comment.

benjamin S. 
Rating:
4.0

Customer did not leave a comment.

henry J. 
Rating:
5.0

Great service all the way around....

SHUMONE B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
5.0

Excellent experience, will use again. Thank you!

PENNY K. 
Rating:
3.0

Customer did not leave a comment.

Kelvin J. 
Rating:
5.0

Excellent location and the Staff was very helpful & friendly. I would highly recommend this location for renting a U-Haul... *Smoke...

Anthony E T. 
Rating:
5.0

Customer did not leave a comment.

Rubi Cavazos V. 
Rating:
5.0

Customer did not leave a comment.

DONALD A. 
Rating:
5.0

Customer did not leave a comment.

Jimmy R. 
Rating:
3.0

With Covid it should have been cleaned. It stunk and was filthy. Plus I was charged for miles I did not use. I do not like this location it has its own set of rules. I will not use it again.

VALERIE M B. 
Rating:
5.0

Dalila was exceptional. Thank you so much!!! I will see you again.

sheila E. 
Rating:
5.0

Customer did not leave a comment.

TOSCA M. 
Rating:
5.0

The only the I forgot was to ask about returning but I figured it out.

Victor P. 
Rating:
5.0

The employees there are very accommodating and Go above and beyond to make sure you have a Great rental experience. I have rented there twice and I would refer them to anyone who is moving‼️

DEETRA D. 
Rating:
2.0

The truck that I rent would not go over 40 mph.So Icould not get job done. But they sill charge me and $3.00 exter for over 50 miles.

DEBRA W. 
Rating:
5.0

They were very Professional;An the inside of the Business was very Welcoming as well☺ THANKS JUSTIN STORAGE👍

Linda W. 
Rating:
5.0

I was impressed with your services rendered. Keep it up and thank you.

THERON M. 
Rating:
5.0

No suggestions for improving at this time.

LEWIS P. 
Rating:
5.0

Very professional service. Everything went smooth. Thx Delilah

ERIC WILLIAM L. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK N. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
5.0

Great customer service

SHUMONE B. 
Rating:
5.0

Not a thing

James I. 
Rating:
5.0

Great staff no delay in out equipment was in great condition

James W. 
Rating:
5.0

Customer did not leave a comment.

Charles E B. 
Rating:
5.0

nice staff

Calaibria T. 
Rating:
5.0

The windshield wipers need to be replaced. it was raining and I could barely see. this is a safety issue and should be addressed immediately. Thank You

TODD Z. 
Rating:
4.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

Jim J. 
Rating:
5.0

Nothing of note. Excellent customer service, and one of gentleman helped me guide my car onto the car carrier.

John C. 
Rating:
5.0

Customer did not leave a comment.

Rogerick B. 
Rating:
4.0

Arrived 10-15 minutes late and the front door was locked. A staff member arrived 5 minutes later to explain they forgot their keys. Service was good afterwards.

Robert H. 
Rating:
5.0

Was not given the moving pads and the dollies but was charged for them.

Ricardo G. 
Rating:
5.0

Customer did not leave a comment.

De Marcus G. 
Rating:
5.0

*****

Elijha N. 
Rating:
5.0

Customer did not leave a comment.

Johvanny M. 
Rating:
5.0

Customer did not leave a comment.

CARLA P. 
Rating:
5.0

There is nothing as far as I can see needs to be improved

james I. 
Rating:
5.0

Customer did not leave a comment.

Bobby M. 
Rating:
5.0

Very friendly staff. The customer service was excellent!

Tammy L. 
Rating:
5.0

Customer did not leave a comment.

Yvonne S. 
Rating:
5.0

Delilah was so friendly and helpful throughout the process! I was treated so much better than the location in Cedar Hill where I personally stopped a week before I was to pick up the truck and auto transport! Told it was ready to go only to be transferred to Irving and then to Justin Moving! Delilah and employees went out of their way for services and friendliness! Got The runaround from the Cedar Hill location! Poor!

james H. 
Rating:
5.0

Keep up the good work!

Lewis P. 
Rating:
5.0

Customer did not leave a comment.

Addison R. 
Rating:
5.0

Customer did not leave a comment.

Jimmy B. 
Rating:
4.0

Customer did not leave a comment.

Virginia H. 
Rating:
5.0

Customer did not leave a comment.

Darrin B. 
Rating:
1.0

This was a horrible experience from start to end! I would not recommend U-box if you're moving long distance! I was also over charged!

Shadae B. 
Rating:
5.0

Customer did not leave a comment.

robert B. 
No reviews have been submitted for this location.

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