Excellent customer service supportGuy B.
Customer Reviews for Marsh Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent experience! I would recommend this location to anyone in need of a uhaul! Super friendly and nice people who made the whole experience easy and quick from pickup to drop off . Truck was in great condition and worked perfectly!!JORDAN D.
Very helpful staff membersABDEL-MALIK A.
The owners of this store were very helpful and personable. Friendly and very cooperative. If I ever need, as well as if my friends need a uhaul experience, I will suggest and use this location. Thank you Marsh Convenience.SUSANE B.
Very friendly staff, and would definitely come back to this location.ROSHANEDESHONE J.
Store opened 30 minutes lateSean C.
was greatJason B.
Even with same condition of fuel gage upon returnable, and after settling for 10 bucks increase, the actual amount charged was 22.SURESHM C.
I had the best experience with the uhaul location. I will only be heading there when in London for uhaul rentals. She was so accommodating. Everything went perfectly!! Thank you!!KIRA S.
Customer did not leave a comment.JOSEPH A.
Supposed to open at 9am, there was no one there when I returned the truck at 9:30.Sam B.
Customer did not leave a comment.Marija C.
Customer did not leave a comment.Benjamin G.
I have got very good service and assistance at Uhaul office on Wellington.ANDRIY V.
Better instructions and ability to switch to self check-in for truck if we already selected in-person pickup.Archibald P.
Customer did not leave a comment.SAMIABDUL KARIM A.
Customer did not leave a comment.Amarpreet S.
We went on short notice and every thing was very good no improvement necessaryJASONWARNER N.
Customer did not leave a comment.Derek T.
Customer did not leave a comment.ROSALIE P.
Excellent service.SEANE J.
Very pleasant experience! Woman at Variety/Uhaul store most helpful!Dave T.
Customer did not leave a comment.William S.
Customer did not leave a comment.COLEEN K.
Customer did not leave a comment.YUFENG L.
The customer service experience was great! I needed an appliance dolly, blankets and a regular utility dolly. This location had everything there! I didn't have to go somewhere else to pick this equipment up. 👍ROBERTB R.
Uhaul representative at this location is super helpful. She always go above and beyond to address any issue and ensures customers needs are met. She definitely deserves recognition. Keep up the great work Lekha !LOVEDEEP L.
Customer did not leave a comment.NEELVISHNU I.
Missing dolly, over charged for rental.ROMEOCHRISTOPHER R.
Be nice to your customers!Dariusz L.
Person was very helpful and checking in/out was quick.ROBERTC V.
I went to the location the day before because I knew it may be confusing and frustrating trying to book a U-Haul through emails website confirmation numbers credit cards and pictures of driver's licenses headshots and personal references, then waiting for confirmation codes secret codes and padlock. This is 2021 I don't understand why I can't go into the location pay for it and the person hands me a key for the truck?Gabe A.
Customer did not leave a comment.Megan P.
We had passed by the day before, to scan the driver's licence front and back, as requested. We believed all was in order. When we went to get the truck, it took about 45 minutes - for some reason we had to once again have the licence scanned - but this time the scanner wasn't working, and had to do the process over and over.Ruth P.
Customer did not leave a comment.MICHELLEA W.
Customer did not leave a comment.TARIQ-SANA N.
Customer did not leave a comment.ISHMAELNIGEL R.
Parking lot needs a little work, potholes were not fun, especially after the rain.CYNTHIA R.
Service was excellent! Pleasant and welcoming! Very happy to serve us with a smile. Would use this location again. Rubber strip was hanging on bottom of back door when we picked it up. Needs to be attached better or new one.KENNETHGD S.
Customer did not leave a comment.Sebastien K.
Customer did not leave a comment.Courtney V.
Great service, very easy to rent and friendly staffBREANA W.
All was great ! Thanks !DEONDRADAWN Z.
Customer did not leave a comment.THEODOROS G.
The Uhaul associate was wonderful and knowledgeable at the pickup location. First time renting from UHaul and she made it a seamless experience. Truck was clean and in excellent condition.WENDYG M.
Customer did not leave a comment.AJAY A.
When I went to pick the U Haul up the store was closed. I wited several minutes & decided to go home & phone. Got a piece away & she ws coming & apologized. Not good business as I had to go out of town.CAROLANNE J.
Customer did not leave a comment.THEODOROS G.
Customer did not leave a comment.BENNETT N.
The service rep was helpful and graceful. Really enjoyed this experience.NICKOLAAS V.
While the staff member was excellent with great customer service skills, I had reserved a dolly. Upon arrival, I was informed the previous customer had taken the dolly and I would be unable to use. Very disappointing.Grace M.
I ordered an appliance dolly and upon arriving and looking in the truck I saw there wasn't one so I went in and asked and the person working said they didn't have one. If this location didn't have one, why wasn't I notified ahead of time? I only rented the uhaul to pick up a fridge so this was very important. The staff member was kind and didn't charge me for the utility dolly they replaced the appliance dolly with but this made things incredibly difficult. I was also under the impression the moving trucks came with a ramp and the vehicle I picked up didn't have one. The vehicle was filthy and smelt very musty. There was debris all over the floor and cigarette ashes in the doors pocket or whatever it's called. I was disappointed but the person working was very nice so to be kind, I put more gas in then what I used.Amber C.
I got a call yesterday that my drop off location is changed to 244 wellington road, London which i dropped my drop my truck on 25 Feb around 10 PM. And today i got 5 calls from other location that why didn't you drop off truck yet you should have dropped by 9 AM on 26 feb as they have a customer waiting. As i was telling them that location of changed . They were asking me like i am a thief. It was just nightmare experience from starting to end. Very unprofessionalRajan T.
Customer did not leave a comment.CHELSEAANN V.
Customer did not leave a comment.Jeyar M.
Such a dive convenience store , not very approachable. Girl at desk didn't even come outside and check the uhaul for mileage , gas , or do a walk around the truck before . Filled out all the information before hand , when we got there she had nothing . Wasted a half hour of our time having to drive from the location we initially had booked it at to this place which was across town. Didn't get an email notifying of the switch.CHRISTOPHERS P.
Customer did not leave a comment.Ron H.
There was some miscommunication throughout my experience with this location. I have used the location on Clarke road and they've always been fantastic! I booked online, then the day before someone called me and started naming off other reservations that I had. I told this person that no, I wanted a totally different location and I have an email confirming it. It took several tries to explain this to him, he finally gave in and said I could keep my existing reservation. A few minutes later someone else calls me back and explains that the truck I originally booked was broken and that's why they needed to switch my location. This was totally fine with me and I gladly switched. When I arrived to pick up the truck, the employee asked how long I needed it for, I originally said 3pm, but asked if I could drop it off later, maybe between 5 and 6pm. He said that was fine and that they were there till 7pm. He also told me the truck was technically mine for the day because that's how they book them. Around 4:30-5pm this location calls me and wants to know when I'll be back with the truck because another family has booked it. I was sitting in St. Thomas with a truckload full by this point and it put me into a panic trying to unload everything as quick as possible. I got back a bit later than I had originally told the man, I apologised for being late and made a comment about how I hoped the other family wasn't waiting long. He told me the other family wasn't coming which annoyed the heck out of me because I just cut my move short to try and make it back in time. Dealing with this location added to the stress of moving, I have never experienced this at the other location. They have always been very relaxed with the rentals and don't call me multiple times to keep tabs on me. With this one I felt rushed, my move was incomplete and on top of it I am going to have to rent another truck to get the rest of my stuff. I will definetly never be using this location again when and if I rent another U-Haul.HAILEYSARAH M.