Lack of communication was extensive. I talked to them 4 times on drop off procedures and times. Not once was i told that my drop off had been changed. Even when he was accepting the trailer on the computer. Then I received a bill with a wrong drop off location charge. This whole experience was horrible. I had 4 different pick up locations in 24 hours and ended up with over an hours drive to finally get the trailer. Then an email changing my drop off while I was on route, with no communication. As it said( per our discussion) there was no discussion. I received phone calls from staff on all the pick up changes but no call on the drop off. I delivered the trailer where I was instructed. If you change a location a phone call is needed to make sure the customer is aware as that was done on pick up day. Also your representatives at your locations should communicate this. He had a computer and in the 4 times I called never once mentioned that there was a change or that he didn't have my drop off. Even when I dropped it off said it's all done , thanks. A truly horrible experience
Tim L
Edgewater Motel And Campground
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Temiskaming Shores, ON P0J1K0
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Here in Quebec we have to wear winter tires it is very helpful and more secure. This rental truck had wear off summer tires and was not very secure to drive a long way.
Serge BEvery location seemed to not want me and tried to send me to the next closest location to drop off the trailer
Reynald COffice was locked during business hours. Had to call the phone number posted on the front door to get service. Not thrilled that because I was a bit late (my fault) I was billed an extra full day with the extra insurance. There were no other customers booked with the equipment so there was no demand that day. At other times the attendant helped me out in that situation.
Chris GI had wanted a 6X12 trailer from Timmins was told 4 days before that I would have to travel 2 hours out of my way to pick up a trailer in New Liskeard then 2.5 hours out of my way to return the trailer. The trailer was supposed to be a guaranteed pickup at 10Am. I called the day before to confirm the trailer would be available only at 15:30!!!! I was able to contact Uhaul and they found another trailer in Haileybury and also mentioned there was in fact a 6X12 in Timmins but the Uhaul was closed for the weekend. It would have been nice if your booking system would have let me know the trailer was available in Timmins and I would have picked it up on Friday to avoid all the extra travel and hassles.
jeff b