Customer did not leave a comment.Claude C.
Customer Reviews for Move It Self Storage Dawnadele
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jerry S.
Customer did not leave a comment.Kathie H.
Customer did not leave a comment.Jim H.
Customer did not leave a comment.Darelnika C.
Thank youCYRUS L.
Customer did not leave a comment.Brian L.
I went after hours. Just park and use app. Did not deal with any employees. Place is a store storage type place so everything was well lit. Parking was bad though. Only 3 spaces and none really fit trucks.Felipe P.
Lou was very organized and professional.Jimmy C.
The truck itself was fine. I paid for extra things (furniture pads, furniture dolly) that weren't available at this location. I wasn't notified ahead of time and I haven't gotten my money back yet.Taylor J.
Customer did not leave a comment.Keavy E.
The app needs to be improved, I had issues returning the truck through the app. I would go through all the steps and it would glitch and return me to the home screen I repeated this 3 times before finally calling the 1-800 number.ANGEL B.
Locations fine. New GMC 10' truck was the most uncomfortable cab I have ever driven--It was so small I could not unbend my legs past 90 degrees. If this is the truck that Uhaul is going to I will rent elsewhere. I was actually hurting from 4 hours in this cab.George D.
MRS. LOU OF THE STORAGE CENTER IS SO HELPFUL, I ACTUALLY HAD TROUBLE REGISTERING FOR THE UHAUL ONLINE. SHE WAS ABLE TO GET IT FOR ME. I HAVEN'T HAD TO GET A UHAUL FOR YEARS SO THE ONLINE REGISTRATION WAS DIFFERENT FOR ME, BUT I GET IT. THEY'RE EASY TO DRIVE AND GREAT TO MOVE. THANKS!Carey C.
Customer did not leave a comment.Kay S.
Well lit area and location was easy to accessLoretta S.
I was charged for a furniture doll and there was not one in the truck. I disagreed with the billing but was not refunded my moneyJennifer K.
The office was not accessible by phone. All calls went to a central dispatch.MARK M.
Lou was friendly and helpful. Will use this location again!Kelly R.
Customer did not leave a comment.Kurt R.
The agent at the location didn't seem to understand how the online rental should work. She told me not to complete it that way. I continued on anyway.Marlon R.
The mobile drop off made it very easy. There were only three parking spots, so that made it difficult. Recommend more parking spaces or better labeled parking area. The UHAUL mobile box should also be better marked. Maybe a larger sign saying they are a certified drop off location, etc. (it was a desolate area with a small parking lot and no other UHAUL tucks for reference)MArlena C.
Have things in better orderMelissa Turnage T.
Stop over charging people and false advertisewalter M.
Everything went well. I will use again. ThanksCHERYL K.
While the truck itself was great the customer service experience could have been alot better.ajalin Z.
Helpful lady at desk.Sylvia M.
Customer did not leave a comment.Thomas H.
Customer did not leave a comment.Chris F.
Absolutely terrible experience. I reserved a truck prior to the day I needed to move in, I even uploaded pictures of my DL and gave them all my info to â€œsave time at pick upâ€. When I arrived to pick up the 10 ft truck I reserved for 9 am they did not have any trucks at all to rent out. After waiting 30 minutes for the manager to get there he proceeded to tell me that it was ok because they had a 10 ft truck close by. He then made a new reservation and attempted to send me to another location but after calling that store he found out they too did not have the listed and now reserved truck. Therefore he made ANOTHER reservation for a location even further away but told me there were no employees there and I would have to use the U-Haul app to get the keys. After spending an enternity on hold I found out that there were in fact people inside the self store age lot I'd been sent to to, who were perfectly capable of helping me. However once inside found out the manger had put that the truck would be returned by 2:30 and my original reservation had a drop off time of 6 scheduled. The employee then had to cancel and make a 4th attempt to rent me a truck and of course I had to go through the process of giving her my DL and other info despite having g done this already. And finally after over two hours of fighting I was able to get a truck. So to surmise I would/will not recommend that anyone even bother trying to reserve a U-Haul and to avoid Acadiana Premier buildings if they do as they are completely unorganized and will waste a great deal of your timeAbraham B.
Customer did not leave a comment.Bettie S.
They were closed on Sunday but drop off was still easy and there was someone monitoring the yard that reassured me about the drop off process.Tifini B.
Customer did not leave a comment.COLLIN C.
Customer did not leave a comment.Mike B.
Customer did not leave a comment.MELINDA S.
Nothing everything was okayRyan B.
Customer did not leave a comment.TIFFANY W.
I feel like I was robbed without a gun!!! NEVER AGAINBernetta W.
Excellent serviceMazhar S.
The service was just what we needed at the time. Thank you.Susan H.
The check-in and check-out was speedy and efficient, I did it all online but the lady at the office when we went to pick up the vehicle was very courteous and fast with getting us checked in and out. We did not experience any problems or issues.Gloria W.
Just maintain the high level of service that I received.Rodney L.
Had a miscommunication with the uhaul company. Called ms lou a week later and she was more than willing to help me get it resolved. Told her I'd call back in a few hours to check but she stopped everything and resolved it right that minute. Awesome location and people. Definitely recommend renting from here for all your moving or storage needs.Kameron W.
No improvements necessary - the owner was very helpful. Great location.John H.
Very friendly and great customer service!Kia J.
Lou Boyd was amazing! She was so incredibly helpful, going the extra mile to help us. I will never rent anywhere else. She was cheerful, efficient, and compassionate. I will tell everyone about her service. The truck was also great, fairly new, well-maintained, and easy to drive.Roddey P.
Stop looking right now and rent your truck from this location. Lou and staff are great. Friendly, easy to work with, easy to communicate with, respond quickly to requests, 10/10 rating. Thanks Lou and staff!Ginger R.
Customer did not leave a comment.Jimmy C.
Customer did not leave a comment.Jimmy C.
Truck needs paint and body workJimmy C.
Customer did not leave a comment.Thaddeus S.
Customer did not leave a comment.Desmond E.
I have no complaints. Excellent location to rent your moving supplies and truck. Outstanding service!Josh P.
It was a pleasure working with Lou Boyd.Jimmy C.
Customer did not leave a comment.Maria B.
The rep provided great service. The truck just seemed a bit old. Everytime I went to hit the breaks, it jerked real bad. Overall, great service.Nolan A.
Lou was a pleasure to work with! Everything was ready to go and the whole experience was a breeze!Dera A.
Customer did not leave a comment.James L.
Only thing I could say is to consider adding another truck to your fleet! It was the last one I could find in the Area, thankfully my wife knew about this hidden Gem by Costco-Noah C.
Customer did not leave a comment.Arthur L.
Customer did not leave a comment.Dennis C.
Customer service was impeccable...Ms. Lou took complete care of me.Efrem P.
Customer did not leave a comment.Iboro U.
Mrs. Lou was very friendly and knowledgeable. Super quick fast service with a smile. The next time we rent a uhaul, will be with her.Amy M.
Customer did not leave a comment.Bryant A.
Customer did not leave a comment.JACQUES S.
Mrs. Lou was the super kind and helpful. She went above and beyond what was asked of her and showed she really cared about helping me and my fiancÃ© with our needs. She was phenomenal!Lianna O.
It was absolutely a fantastic experience very organized. The truck performed excellent air condition was perfect. Your personnel at that location is over the top very personable excellent experience I would recommend it forevergary B.
Better communication about non-availability of rental that was reservedFrank P.
Customer did not leave a comment.Seth P.
Customer did not leave a comment.Brittany G.
The woman we dealt was very nice and easy to deal with. She went out of her way to accommodate us. Highly recommend!!!Charles T.
Lou was great! The truck was waiting in the front upon my arrival. Lou was very friendly and did a great job assisting with the truck rental. It was a very smooth transaction and she got me on my way quickly! I would not hesitate using her again!!Scott N.
Customer did not leave a comment.Alorna P.
Great service and friendly staff. Pickup and return were quick and easy!Mathilda R.
Great customer service at the pickup location.Stephen H.
Miss Lou is the BEST!!!!!!!!!Elizabeth D.
Customer did not leave a comment.HARDEN O.
Customer did not leave a comment.ERIK L.
No improvement. Already perfection!Elizabeth D.
The ladies at the office were great. Guess what, I am renting againCarlos I.
Customer did not leave a comment.DUC N.
Everything was great, especially the people!Elizabeth D.
Great service.Stephen H.
Very friendly. Great personnel. Very helpful.William O.