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Barry S
Customer Reviews for On The Way
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was charged for insurance but requested not to have it. I was offered a dolly to rent but when I arrived the location did not offer Dollie’s. It took forever to check out because of “network issues” This was as much a U-Haul problem as it was the location.
ANDREW SThe staff were busy with gas station customers. The homeless population nearby was surprising and unnerving. The business is in bad need of a renovation.
BRYON MGreat location. Vehicle was ready and check in and out was quick. Absolutely zero problems. Highly recommend
KEVIN RThe gas level was higher on the paper than the actual vehicle. I went inside, spoke with the attendant, and thought it was resolved. When I returned the vehicle the attendant on duty had no idea what I was talking about. It felt shady. I had taken a picture of the dash just in case and that’s the only way I was able to not get charged. I would not recommend this location and will not use again.
ASHLI WStaff were great & they made it easy to get a truck in a short time & they understood my needs & how to help.
Linda GIt was a great experience. Keep up the good work. See you again!
DAVID DCleaner equipment
HITESH PThe truck didn't have the equipment I requested for rental, which I don't blame that location for. I blame Uhaul. They sent me to one of the main rental locations in Athens on Atlanta Hwy, but they didn't have the equipment either. That location sent me to a third location on North Avenue in Athens, but that location told me I couldn't rent the equipment because it was a 1-way rental. Why would that information not be given to me when I set the rental up online? This was very frustrating. I had to end up purchasing two hand truck dollies and a furniture dolly. I had planned on renting them. Sending me to these two other locations made me use unnecessary miles as well. I want my money refunded for the equipment and the extra miles.
Stephen FPlease be advised the truck I rented did have a brake issue that sounded like the brake pad is down to bare metal.
DAEN WThe guy lied about the cleaning and the gas
Tayana BThis is not a good location to have a U-Haul service. The parking area was too small, and the store was also.
Linda PThe location is a gas station.
Kelly MThis is an excellent place to rent from customer service is the best
linda bVery helpful personnel!
Henry SMaintain the truck you got over 30 miles an hour and the truck start shaking I tried to roll the window up and the knob fell off in my hand
james jGreat to deal with these guys! We have rented trucks from them twice this summer--very good experience both times. This is our preferred location for UHaul! Thanks.
Jeanne PEverything from the pick up to drop off went smooth and fast!!!
Stephen FFriendly staff and convenient process.
DAVID KStaff at on my way were great. They were very organized and professional. Great experience
Gary KHave more than a quarter tank of gas in the tank. The van we reserved was not available, so we took a small truck for the same price. It worked out better in the long run.
Gloria DEmployees were extremely helpful . I would definitely use them again.
JOSEPH BThe guy at the checkout (I think the owner) was really helpful and friendly. It was a great experience.
Scott GI don’t know
DESTINY PN/A
ANDRES CGreat 5 stars
JOHN KNo issues.
ASHANTI LThe app was really helpful and made the return very easy.
Kenneth SThe driver's seat and floor were drenched in urine!! The brakes were weak!!
SYLVIA FIf you offer a truck on the location by internet, I expect that they have it. I had to use another truck because which I wanted it was not available.
CRISTOBAL PRental person was nice, but the van was dirty when I picked it up, desperately needed an alignment and an oil change.
Tammi MKeep your cars mechanically well
Subham DConvenient and easy pick up and drop off. Cargo van carried well.
William GThis was the best Uhaul experience I’ve ever had. They were able to accommodate a last minute request and check in and check out were both very easy. Wonderful, friendly and helpful staff.
CHANDLER RNothing needs to be improved. This was the first time I have rented a U Haul and everything was great. Will definitely use this location for U Haul service again.
Whitney SStore was busy and had little staff but they were extremely friendly. Good price and experience with the U-Haul even though it took longer than it probably should’ve
CALEB SThe uhaul had a leak in it. It rained and my furniture got wet while inside the uhaul
ALBERT WCalled to confirm reservation and there was a lot of confusion. Called 4 times before reservation was verified. Finally asked to have a supervisor (I believe his name was Jamie) kcall to verify reservation.
SMITH M