This should not be a uhaul location. I would STRONGLY prefer to drive farther to go to a dedicated uhaul location. There is only positive I can say is that the truck did arrive in time for us to use it.
Zachary C
On The Way
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Athens, GA 30606
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Customer Reviews
- 2.0 Average Customer Rating
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9” U-Haul van was not available upon arrival as previous customer had not returned it. No update was sent beforehand. Had to substitute with 10” U-Haul truck. The air pressure on one of the tires of the truck was also low.
Grace SI was told the fee was the mileage and the hourly. I wasn’t told I’d also pay gas. And the late fee was very high. Seemed very unnecessary and gouging.
Liesje SIt was busy in the store, so we had to wait a bit but nothing extreme. The staff was nice.
William HNot set up well to handle rentals. The one employee at the location was overwhelmed with helping regular customers and two u-haul pickups at the same time. He mentioned the system being down, and the customer that arrived prior to me took over 30 minutes to serve. In total, I was there about 45 minutes before I was able to drive away with my rental. When I made the reservation, mobile pick-up was selected, but that was not actually an option at this location.
Russell A