Customer Reviews for Personal Mini Storage Piedmont
(U-Haul Neighborhood Dealer)

384 reviews

777 Piedmont Wekiwa Rd   Apopka, FL 32703
(S Of 436)

(407) 814-9720

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(407) 814-9720

777 Piedmont Wekiwa Rd
Apopka, FL 32703
(S Of 436)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Continue great work

Michael T. 
Rating:
5.0

Great Job!!!

Loren B. 
Rating:
5.0

Very professional and friendly staff my truck broke down and he even help me out to resolve my problem with my truck.

Humberto D. 
Rating:
5.0

Customer did not leave a comment.

Teressa B. 
Rating:
5.0

I would rate the location high, but I am incredibly upset with Uhaul. I was running on pennies to get out of where I was at and Uhaul charged me a second day. I was 2 hours over the first day and I was told that because Uhaul was closed on Sundays that if I turned it in a couple hours over I would not be charged a second day. This was very upsetting.

Samantha T. 
Rating:
5.0

Customer did not leave a comment.

amy D. 
Rating:
4.0

Customer did not leave a comment.

Luther B. 
Rating:
5.0

Great service!

Blanca R. 
Rating:
5.0

No improvement needed... they were friendly, knowledgeable and ready!

Diana M. 
Rating:
4.0

The truck liking and my drawers and others personal thing is damage

Lourdes S. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

Zachary J. 
Rating:
5.0

Customer did not leave a comment.

Rick D. 
Rating:
5.0

Customer did not leave a comment.

regina M. 
Rating:
5.0

Customer did not leave a comment.

JAVIER M. 
Rating:
5.0

Customer did not leave a comment.

Lisa N. 
Rating:
2.0

Staff was great. But the truck was horrible experience. Taillight was out and Mirror would not stay straight had to drive while keeping mirror up with my hand. It was very dangerous experience.

John S. 
Rating:
5.0

The truck I reserved was not returned but they worked with me to still accommodate me. Fantastic service

Stephen T. 
Rating:
5.0

Customer did not leave a comment.

Keith L. 
Rating:
5.0

Customer did not leave a comment.

Sandy M. 
Rating:
3.0

I was supposed to pick up from the Apopka location, at the very last minute I was called (as I was about to pull into their driveway) and told they didn't have a truck available - but they would look and see if they could find one. I drove home, and as I was pulling into the driveway, they called again and said there was one at this location. I should pick it up and return it at the Apopka location. When renting the truck, the gentleman at the counter said, no you must return it here. This was way too much confusion for a confirmed rental. Also, the lock provided for the back door was frozen and couldn't be used and I had to find a lock on my own. Overall, not a very good experience with Uhaul this time.

LES L. 
Rating:
5.0

Very helpful and friendly. Have used this location several tmes times for storage and uhaul.

Donna K. 
Rating:
5.0

Everything was good, good costumer service

Jose R J. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL M. 
Rating:
5.0

The process was fast and easy👍 definitely will use them again for future business.

DANIEL J. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN C. 
Rating:
5.0

Customer did not leave a comment.

VIOLET L. 
Rating:
5.0

Customer did not leave a comment.

Shamonique J. 
Rating:
4.0

We were there after hours to pick up the U-haul. Juan from Customer Service saw that we were having problems registering and called on my cell phone. He walked us through the entire process of taking photos of my driver's license and getting the key from the lock box. Juan was very patient and wonderful to work with.

Lynn F. 
Rating:
5.0

Customer did not leave a comment.

RENATA F. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN H. 
Rating:
5.0

It was the best experience I have in all the times I have rented from U-Haul. Friendly, professional, clean, helpful is exactly how I would say my experience was today.

DONNA K. 
Rating:
5.0

Customer did not leave a comment.

MITCHELL O. 
Rating:
5.0

They were lovely. Everything was fast and easy.

EAN M. 
Rating:
5.0

Great service very friendly

JANET B. 
Rating:
5.0

Customer did not leave a comment.

AMY C. 
Rating:
5.0

Customer did not leave a comment.

Walter A. 
Rating:
5.0

Just keep doing what you're doing.

KAREN G. 
Rating:
5.0

Very good

NAHIM M. 
Rating:
5.0

The U-Haul site is very confusing once you have made an adjustment to the original order. I went to the wrong U-Haul location because none of my confirmation emails actually brought me to a page to show me WHERE the equipment was! The other U-Haul dealer told me where to find my equipment, and then I went to this location, where the service was excellent.

Jacquelyn G. 
Rating:
3.0

This was my first time using the mobile uhaul process with no contact with anyone. It was fairly seamless; you get there, find your truck, inspect it, take photos, the keys are in a lockbox. the lock to get the keys was a struggle to open, the truck had no dolly, and since it was after business hours, I had to borrow a dolly from my neighbor. The return was super easy. I got to the return location, took photos as requested, then left the keys in the drop box (but since an employee was there he took the keys). My phone let me know my return was complete. I'm glad for this no contact service!

Juan Carlos M. 
Rating:
5.0

All is good. We are returning to rent another truck.

MARIO R. 
Rating:
5.0

Not a thing. Personal Mini Storage was so helpful and quick with this last minute rental.

DARLENE H. 
Rating:
5.0

Customer did not leave a comment.

CARLOS A. 
Rating:
5.0

Your service was excellent..

TREVOR C. 
Rating:
4.0

Very reliable clean good condition it sever my purpose will definitely be calling again and will recommend to my friends thankyou kindly

PEDRO I. 
Rating:
4.0

Excellent customer service! Staff was friendly and helpful. Thank you. We'll be back!

MARY M. 
Rating:
5.0

Whole experience was great. Great customer service that was fast and personable from start to finish. Would rent again from this location.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

AYDIN B. 
Rating:
5.0

Customer did not leave a comment.

ORESTES M. 
Rating:
5.0

Not sure the tuck is on the store here.....truck worked just fine just smelled on the inside (and I was asked about COVID hahaha), the dome light was busted and the tow engage level was busted. Should be more time invested in keeping Uhaul equipment maintained.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

MEGAN W. 
Rating:
5.0

Customer did not leave a comment.

MARJORIE E. 
Rating:
5.0

Customer did not leave a comment.

RONALD C. 
Rating:
5.0

You're the best company in the world

WILLY L. 
Rating:
5.0

Customer did not leave a comment.

Jesse A. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

AARON H. 
Rating:
5.0

Customer did not leave a comment.

Eduardo V. 
Rating:
5.0

They did a great job!

Socrates M. 
Rating:
3.0

Customer did not leave a comment.

ELIZABETH S. 
Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
3.0

I am just looking at the invoice and it has a EZ fuel expense which I do not recognize. I returned the vehicle with the same amount of gas I took it. Can someone clarify? Thank you

ANTONIO T. 
Rating:
5.0

Everything was excellent. Melissa was very welcoming, engaging and professional. Doesn't get much better than that.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

Jimmy S. 
Rating:
3.0

Customer did not leave a comment.

Amanda S. 
Rating:
3.0

The employee was friendly and helpful at the location. The $100 deposit was a bit shocking since i wasnt told about it until i was paying. The truck was hard to inspect because of long grass it was parked in. When i did the online inspection review i tried to add pictures and it froze and i was never able to finish the inspection process. I do still have the pictures if needed. The cabin smelled like pizza and there was grease on center console and steering wheel. And multiple chips on the floor. Obviously no one had even checked to see if it was clean. Truck was easy to drive. Breaks were good. I had to use the windshield wipers on our trip and they seemed dry rotted and didnt do a good job. Our personal car had a flat tire during the day so we were set back with moving and ended up dropping the truck off after hours. I had to use the online drop off. But when it told me told put the keys in the drop box i could not find the box. Me and 2 other people looked all over the front of building and parking lot. I ended up deciding to take the keys and the dolly with me to return in the morning because i was never shown how to lock the back and didnt want the dolly stolen. So basically, i felt like i over paid for a disgusting truck. Not a good experience at all.

Monica E. 
Rating:
5.0

Customer did not leave a comment.

Melina P. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
1.0

Customer did not leave a comment.

Elisee P. 
Rating:
5.0

Customer did not leave a comment.

Rachel S. 
Rating:
4.0

The phone check in was terrible and did not work well. It couldn't locate my phone and was on hold for a long time when I tried calling. My partner had to use his phone and it still took a long time to verify.

Virginia R. 
Rating:
5.0

The lock is very hard to work and took quite a few attempts to unlock.

Faith C. 
Rating:
5.0

The only thing to make it better would be someone at the facility on the phones to answer a quick question... when using a four hour rental, there isn't time to leave a message and wait for a reply.

Deborah O. 
Rating:
1.0

Took 30 mins extra to get truck, even tho I pre paid checked in. Some dumb rule that only my alternate contact can answer the phone. Customer service horrnedus, worker started cursing visibily when I asked for help. Never again.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

richard C. 
Rating:
1.0

WAited in line over an hour in the heat. We did online check in. The lady I spoke to there was very helpful.

Desiree M. 
Rating:
5.0

Customer did not leave a comment.

Julia S. 
Rating:
4.0

Long lines

Windy L. 
Rating:
1.0

There was no key drop box and no one to ask for help.

Nicholas O. 
Rating:
5.0

The truck was overall in good repair but the alignment was off and the tires needed balancing. Would rent from here again.

David G. 
Rating:
5.0

Wonderful people and incredible service... Talena was exceptional.

earnie L. 
Rating:
5.0

The employees at the location were fantastic. However, UHAUL systems were having an issue and I waited 45 minutes to try to get a debit or credit card through. I ended up having to put cash upfront. I am very unsatisfied with the wait and payment issue but very satisfied with the customer service I received.

Katrina B. 
Rating:
5.0

Nothing very good like them

Zaida R. 
Rating:
5.0

Mejia and her husband are awesome. I recommend them to family members all the time.

Stephanie A. 
Rating:
5.0

Customer did not leave a comment.

Norris D. 
Rating:
2.0

Customer did not leave a comment.

Van D. 
Rating:
4.0

Customer did not leave a comment.

Eric R. 
Rating:
5.0

Customer did not leave a comment.

Maria R. 
Rating:
3.0

Customer did not leave a comment.

Eric R. 
Rating:
5.0

Customer did not leave a comment.

kathy R. 
Rating:
1.0

Trying to pick up the truck remotely was a nightmare. It took forever to get approved and we were not informed why on the way

Juan M. 
Rating:
5.0

Customer did not leave a comment.

Ashley C. 
Rating:
2.0

no directions for drop off. was supposed to be a 24 hour dropoff.

Bob M. 
Rating:
5.0

Customer did not leave a comment.

Valerie L. 
Rating:
5.0

The staff is so pleasant and efficient on Piedmaont Wekiva that I returned here and rented a truck, rather than go to a closer location and get the van. You Guys ROCK!

Collette R. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
1.0

Customer did not leave a comment.

shelley E. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
1.0

If you are interested, call me. 3214388492

david K. 
No reviews have been submitted for this location.

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