Customer Reviews for Shakopee Mini Storage
(U-Haul Neighborhood Dealer)

1,068 reviews

1885 Eagle Creek Blvd   Shakopee, MN 55379

(952) 445-9427

Location Hours

  • Mon-Fri: 7:30 am - 4 pm
  • Sat: 7:30 am - 10:30 am
  • Sun: Closed
Special Operating Hours
  • 9/2/2022 - 9/5/2022: Closed

Services at this Location:

Contact Us

(952) 445-9427

1885 Eagle Creek Blvd
Shakopee, MN 55379

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 4 pm
  • Sat: 7:30 am - 10:30 am
  • Sun: Closed
Special Operating Hours
  • 9/2/2022 - 9/5/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very nice people on from desk

VICENTE S. 
Rating:
5.0

Wonderful staff, relaxing atmosphere, easy to drive around on property and trucks were very dependable and in supply.

JONATHAN E. 
Rating:
5.0

Customer did not leave a comment.

TODD F. 
Rating:
5.0

Customer did not leave a comment.

Troy S. 
Rating:
4.0

Customer did not leave a comment.

Randall D. 
Rating:
5.0

I've rented equipment here several times. The staff is very friendly, helpful and the trailers are in great shape.

Kyle G. 
Rating:
5.0

Quick and easy with great equipment.

Michael B. 
Rating:
2.0

The van I reserved was there but they wouldn't rent it to me. Got a pickup instead . Van was still there when I got back, never rented. Whatever. Your company only does well cuz it is cheap but service is terrible.

elizabeth D. 
Rating:
5.0

I lakeing uhaul is a good campening.

AWALE M. 
Rating:
2.0

I had ordered 2 utility dollies and 2 furniture dollies, but only one utility dolly was included with the truck. The key for the lock on the back of the truck also did not work, but it worked on the truck next to mine, so it seemed the people working at this location had mixed the locks up. As a result, I could not lock the back of my truck. I tried contacting the workers at this location but they could not be contacted.

James F. 
Rating:
5.0

Everything was great!

Ryan F. 
Rating:
5.0

Customer did not leave a comment.

Anne B. 
Rating:
5.0

Was excellent service

susan G. 
Rating:
5.0

Customer did not leave a comment.

todd G. 
Rating:
5.0

Very friendly & helpful. Professionalism to the fullest.

Jay H. 
Rating:
5.0

Customer did not leave a comment.

Gerald P. 
Rating:
5.0

Customer did not leave a comment.

Steven E. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

All good thanks

Evelyne L. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
4.0

Customer did not leave a comment.

George M. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Keep up the good work

Mahat A. 
Rating:
4.0

Loose ball-hitch, needs adjustment to tighten clamp..

KURT A. 
Rating:
3.0

Personnel and onsite staff were friendly and helpful. The customer service telephone line and Uhaul website, however, leave much to be desired. Uhaul's website software is glitchy, frustrating, inaccurate, and completely unhelpful. When calling customer service for assistance with an order, I was given a much higher quote for no apparent reason. The telephone operator did not listen to the customer needs. Rather than assisting in adjusting a current order, a completely new order was started with little explanation or description pertaining to correct trailer details, cost hike clarifications, and pick up timeline management. Uhaul's equipment and onsite personnel are wonderful, however the entire order placement process largely dissuades me from future moving assistance needs. The trailer was very useful and worth every cent I paid for the rental, but the company customer service and website created a frustrating experience and need an entirely new design.

Caymon K. 
Rating:
5.0

Very efficient

Randy R. 
Rating:
5.0

Customer did not leave a comment.

Yuliya S. 
Rating:
5.0

Everyone was great especially the customer service rep on the phone that helped me find my trailer for the days I needed it!

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
4.0

Customer did not leave a comment.

Ron S. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS D. 
Rating:
5.0

Dwayne and Christina were excellent and very professional. So easy to work with and pleasant. Highly recommend this location to anyone.

Easow T. 
Rating:
5.0

Customer did not leave a comment.

Spencer W. 
Rating:
2.0

After hours pick up and was missing the dolly which I reserved.

Ralph K. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Great people and great service! Return customer for third time.

David B. 
Rating:
5.0

I went to the apple valley location to rent from there and I assumed that's where I would pick it up until I got a text saying it was in Shakopee it would have been nice to know this before I was out the door in AV Shakopee was out of the way for me maybe give the people working in the store the ability to schedule those reservations so the customer knows the plan before they leave maybe a different location would have worked better for me your transportation department doesn't know my plans and they didn't call to ask

Richard M. 
Rating:
5.0

The staff here are just terrific.

Jeffrey Z. 
Rating:
5.0

Fantastic crew of people working here. Had a little issue with my trailer connection on the car, but staff was super patient with me while I went and switched out vehicles. Couldnt ask for a better experience. Highly recommend over other local options. Most places treat you like an inconvenience or are painfully slow at getting you on your way. Not here. The ladies in the main office are super friendly. Will always try to come here first.

David D. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Nothing, Everybody was friendly and very helpful I would use that location again

ken S. 
Rating:
5.0

Customer did not leave a comment.

Toni B. 
Rating:
5.0

Operators and help are gracious people. Ran into a bit of a snag with my connection and they literally bent over backwards to help me address. Nice family run business!! Thank you.

Bradley T. 
Rating:
5.0

Customer did not leave a comment.

Jake W. 
Rating:
1.0

Trailer we rented should not have been put on the road, the worker at uhaul did not inspect the trailer at all when it came on the lot, even to see if it was clean. Trailer had 2 bald tires, one blew 20 minutes on the interstate, one was cracked and would have blown within 10 minutes and bad wheel bearings on the tires. Your people could not find a service provider for 2 hours when one was 10 minutes away and we had to arrange that ourselves.

Dylan M. 
Rating:
5.0

Good service, thanks. I'll remember you for the future. Brian

Brain G. 
Rating:
5.0

Customer service was excellent! very friendly

Chad J. 
Rating:
5.0

Enrique was a lot of help!

Abraham S. 
Rating:
5.0

I was in and out in perfect time It was great

karrye F. 
Rating:
5.0

Customer did not leave a comment.

Kirk P. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Garland E. 
Rating:
5.0

Customer did not leave a comment.

Domingo G. 
Rating:
4.0

My pickup location changed multiple times. The night before pickup at 9pm it was confirmed at the location I selected (Hopkins). 6:30am on the morning of pick up I get a text that our location has changed (AGAIN). This was extremely frustrating and we had to drive an extra 30 miles to pick up our truck. We also did not get the size truck that we reserved.

Jessica E. 
Rating:
5.0

Customer did not leave a comment.

LON K. 
Rating:
5.0

Customer did not leave a comment.

Jim S. 
Rating:
5.0

Great staff, great location, and easy to access the trailer needed for rental.

Noah P. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Bradley L. 
Rating:
4.0

No one was around to help me lift the trailer off.

Terrance B. 
Rating:
5.0

The staff was courteous and energetic. Best U-Haul experience rental ever!! Thanks for making our rental experience so enjoyable.

PATRICK S. 
Rating:
5.0

Customer did not leave a comment.

AARON W. 
Rating:
5.0

Great service! No changes needed!

Destene W. 
Rating:
5.0

Quick and easy.. Very helpful.

Christine P. 
Rating:
5.0

Customer did not leave a comment.

Heidi R. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Smooth, easy pick up and drop off. Trailer was clean and ready to go. Office staff very friendly and helpful. A great experience

Joseph L. 
Rating:
2.0

They weren't open so I have no idea about cleanliness or customer service but they over charged us for the amount of gas that we returned it with. We were charged for gas and a $30. 00 service fee when the vehicle was returned with the same amount of gas that we left with. You can see by our history that we use UHaul quite a bit and this is disappointing.

Dave F. 
Rating:
5.0

The customer service was great! Very friendly and helpful.

Jeffrey A. 
Rating:
5.0

Customer did not leave a comment.

NATHAN R. 
Rating:
5.0

Customer did not leave a comment.

ryan Z. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Brenda B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
5.0

Great short-notice trailer rental

Barrett P. 
Rating:
5.0

Terrific on all counts. The gentleman who hooked up the tow dolly was excellent.

patrick M. 
Rating:
5.0

Great job

Huy D. 
Rating:
5.0

Hello There: We received a great service from Kristina and the location. Very Happy with the service! :)

Martha M. 
Rating:
5.0

Customer did not leave a comment.

Darren B. 
Rating:
5.0

Fast service. Great location to rent from.

Mark E. 
Rating:
5.0

Customer did not leave a comment.

Chris K. 
Rating:
5.0

everything worked great

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Pre-checkin made the pick up experience so easy and quick.

Mary D. 
Rating:
4.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Ronald L. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
4.0

Customer did not leave a comment.

TERRY S. 
Rating:
5.0

The staff in Shakopee are extremely friendly and helpful and I would highly recommend renting from them!

John N. 
Rating:
5.0

Customer did not leave a comment.

Sharon H. 
Rating:
5.0

Customer did not leave a comment.

KAREN E. 
Rating:
5.0

pleasant to work with and got things despite computer problems.

JAMES N. 
Rating:
4.0

Customer did not leave a comment.

Jesse B. 
Rating:
5.0

Customer service is top notch. He even made note of a minor blemish to the trailer so I wouldn't be held responsible!

Heath L. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
No reviews have been submitted for this location.

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