Rented here several times before only 1 problem but it was solved without stress on the customer service side. I will always come back to this rental location.
SHAWN A
Customer Reviews for Shakopee Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Quick and easy in and out!
Lynea KEverything went as planned. Quick checkout and check in. No issues with vehicle.
Brian BThis experience was terrible. To be 100% clear, the experience was a uhaul failure, not a location failure. I asked for a pickup near my home, got one 20+ miles away. I asked for a dolly, but it was not available. I asked for a decent truck, but got a piece of garbage with unacceptable windshield wipers making it impossible to see in the rain, and a very hard pull to the left, making my arms and shoulders tired after a 6+ hour drive. The contract told me to drop off 10 miles west from my destination, but when I got there, it was locked and nobody answered. I call in to find you changed the drop location to 30+ miles the other direction. I had to sit there in the heat for an hour trying to figure your mess out, only to have a really crappy uhaul lady not help me at all. This is not an exhaustive list, just the highlights. You guys messed every single detail of this trip up and cost me many hours of time, effort, and quite a bit of gas. I have rented a ton of trucks and trailers from you over the years, but I'm done. You aren't the cheapest, definitely not the highest quality, and there are numerous options for my business. We have multiple additional trips like this one coming up in the next month, you will not see that revenue. I will take all my future business elsewhere, and will encourage my social network to do the same.
ERIC PAbsolutely nothing! I have used U-Haul many times in my life and every single time it has been a positive experience with excellent personnel and customer service. The folks at Shakopee Mini Storage were no exception, friendly courteous and excellent communication skills. All the ingredients for a successful business. Thank you so much for keeping your rates manageable and your incredible asset to all of our communities.
BERNADINE SI dropped off after hours so didn't talk to anyone
SCOTT SNo recommendations as service was great! My apologies to the human employees, who are terrific, when I always ask about the 4-legged employee! The team is outstanding. Easy in and easy out.
Kathleen SSuoer friendly staff. Very quick process. I will use and recommend this location to everyone. Thank you !
Jeffrey Llooks good to me.
Robert EWe recommend that U-Haul/this location establish a penalty for returning trucks late. We waited two hours past the time promised because the previous renter was late, with no penalty for being late. As a result we missed the opportunity to pick up the key for the apartment. So our nephew ended up unloading all his belongings into a friend’s living room, and sleeping on the friend’s couch. Duane was very kind to give us a credit for some of the cost, but it was still a very frustrating experience.
Joanne SMy original reservation was made at a Uhaul location in the town that I live. I was willing to travel the 24 miles to a different pick up location to pick up the truck that my pick up location wasn't able to provide. It would have been nice if I wasn't charged for the 24 miles it took just to drive home and load the truck.
Regan GThat trailer was ready when I got there and the price was right
Daniel SThe customer service rep was very helpful and gave great service.
Casey JThe staff was both friendly and professional
Mohammad SVery helpful
Theodore BSuper easy rental. Great customer service. Above and beyond all around. Thank you
Thomas WEverything went well
Abdirahin BNo suggestions - easy pick-up, helpful staff, good location.
Mark DShakopee was very professional and helpful - My original reservation and pick up was Mankato - there was no communication from them at all. I was supposed to pick up my uhaul on Saturday, July 18th. I called to confirm the pick up with them on Friday July 17th, because I had not heard anything from Mankato and in the app my reservation changed ON friday from confirmed to unavailable. No call what so ever from them - I had to pick up the UHaul from Shakopee - over an hour away! Shakopee was very accommodating - Makato -was unprofessional, did not contact me and I couldn't get ahold of them in person - even when on hold - no one picks up and they keep saying download the app.
Jacqueline BGreat and pleasant service
Ramon GI put no to the personnel because I didn't actually check in with anyone. I dropped it off through the app with was great!
Jon PVery friendly staff! I'm very happy with my experience and will come back should I need a trailer/truck down the line
Siavash SThx
Diego AAwesome staff and a very smooth pickup and drop off!
Katelyn SFriendly staff
jon wGreat experience, awesome staff, equipment was in great shape. I highly recommend.
Joe MEverything was good except when I booked online, it showed $150 including the miles I added. Then when I went to pick up the truck, they said I got to pay $177. I don't understand why there was a difference.
MURUGANANDAN HSo easy and convenient
Alison MI couldn’t get the app to work, so I had to call the customer service number. The woman who helped me navigate was so helpful.
Joe MWILL NOT USE U-HAUL AGAIN!!! My frustration is not with the local U-Haul location. The employees there were friendly, professional, and genuinely helpful throughout the rental process. They did everything they could, and I appreciate their customer service. My issue is entirely with U-Haul Corporate and its unfair customer policy. After an exhausting and stressful move, I stopped to top off the fuel before returning the truck. It only needed about two gallons, but with everything else on my mind, I accidentally overfilled the tank and ended up putting in $51 worth of gas. Here’s what I find unacceptable: if I had returned the truck just a few gallons short, U-Haul would have had no problem charging me approximately $5 per gallon for the shortage. Yet when I accidentally left the truck with significantly more fuel than required, U-Haul refused to reimburse me for the extra gas that I paid for. That isn’t customer service—it’s a one-sided policy that benefits the company regardless of the situation. If customers are expected to pay for fuel shortages, the company should also be willing to compensate customers when they leave behind fuel that benefits the next renter. Fairness should work both ways. It’s disappointing that a corporate policy like this undermines the excellent service provided by the local staff. Because of U-Haul Corporate’s unwillingness to do the right thing, I will not rent from U-Haul again, and I cannot recommend the company to my real estate clients or anyone else looking for a truck rental. Good customer service isn’t just about enforcing policies when they favor the company—it’s about treating customers fairly, even when the situation doesn’t.
Mark CThe people were very nice and understanding. I would use them again.
Debra MReceptionist was very friendly and knowageable. Check in went smoothly as did the return. Well organized and willing to make renting a trailer very pain free.
Darryl MWonderful service!
Mike JVery easy to rent and incredibly nice staff!!
Corey CGreat people, great service, very clean. Top notch
Arthur GThe staff was friendly and explained everything really well.
Shawna SService was great.People were very nice and helpful.I would definitely go here again
Chaz JNice staff, good pricing, wide selection of products
Nicholas LLocation was great considering I was advise of a change to pick up from this location less than 24hrs before pick up date.
Jeff MSee above
anne hI know the space is limited but it would great to have more parking space, not a deal breaker though.
Xavier BVery friendly staff, had all the equipment I needed in a convenient location.
Richard DThe owners of this location are very helpful and nice people. Great customer service.
Mark GALL AROUND EXCELLENT!! THANK YOU!!
Diane FGood service
ADEOYE OGreat experience!
Robert H