Rented here several times before only 1 problem but it was solved without stress on the customer service side. I will always come back to this rental location.
SHAWN A
Shakopee Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Shakopee, MN 55379
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Quick and easy in and out!
Lynea KEverything went as planned. Quick checkout and check in. No issues with vehicle.
Brian BThis experience was terrible. To be 100% clear, the experience was a uhaul failure, not a location failure. I asked for a pickup near my home, got one 20+ miles away. I asked for a dolly, but it was not available. I asked for a decent truck, but got a piece of garbage with unacceptable windshield wipers making it impossible to see in the rain, and a very hard pull to the left, making my arms and shoulders tired after a 6+ hour drive. The contract told me to drop off 10 miles west from my destination, but when I got there, it was locked and nobody answered. I call in to find you changed the drop location to 30+ miles the other direction. I had to sit there in the heat for an hour trying to figure your mess out, only to have a really crappy uhaul lady not help me at all. This is not an exhaustive list, just the highlights. You guys messed every single detail of this trip up and cost me many hours of time, effort, and quite a bit of gas. I have rented a ton of trucks and trailers from you over the years, but I'm done. You aren't the cheapest, definitely not the highest quality, and there are numerous options for my business. We have multiple additional trips like this one coming up in the next month, you will not see that revenue. I will take all my future business elsewhere, and will encourage my social network to do the same.
ERIC PAbsolutely nothing! I have used U-Haul many times in my life and every single time it has been a positive experience with excellent personnel and customer service. The folks at Shakopee Mini Storage were no exception, friendly courteous and excellent communication skills. All the ingredients for a successful business. Thank you so much for keeping your rates manageable and your incredible asset to all of our communities.
BERNADINE S