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Robin B
Customer Reviews for Trading Post
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This man said he has never seen suck a toy hauler like this one as it was very nice.
TERRY WRay was so kind and helpful.
DONA AVery friendly and helpful staff.
Eric CTruck was empty on fuel and not as clean as I would expect. I returned it on empty and they charged me a fuel charge.
dave bEveryone was friendly and professional
MICHAEL SMurphy location was great !! Very helpful and knowledgeable easy on and out
John COutstanding service the manager Ray is going above and behind the best experience I have ever have with uhall thank you very much Ray keep doing what you doing you are the best uhall thank you very very much
avi gDid every thing on app was very easy
michele bProblem was having no signal and not being able to check in. Thank God for the gentleman who was at the location at 8 am to assist us.
Michael MService and equipment excellent
DONALD FGreat dealership and great service
Gerald GThe location was fine. The trailer needed maintenance. One of the taillights did not work. One rim was so rusted that I doubt anyone could get it loose without big trouble.
Tarri DVery nice people & very helpful.
ENOCH MChris did an outstanding job of checking me in.
Larry WI was not given proper information; the person handling my paperwork didn't know how to use the computer very well and he had to re-do twice. Have also been charged more than what my invoice indicated.
darlene mStore operating hourd
RICKY MHassle free drop off.
BRITTANY WExcellent customer service. Friendly and professional!! Very satisfied!
Ronald SVery transparent
BRIAN BThe truck was given to us absolutely filthy....and yet we had to double clean to return ours! UHaul is going downhill and the prices only keep rising.
Cynthia BNo one there for days to answer a phone, left messages, no return calls.
DOMENIC CWhilst the outside of the trick was clean- the front was not. They forgot to have the truck we requested available for early pick up then the lock box did not work. The lateness delayed our entire trip. We came back when they were open to tell them but the man there could not fix it.
Diane MRed was very helpful and worked the whole day along with two other people to help load, transport and unload the truck at a very reasonable price.
DAVID LLoved renting from Ray in Murphy NC.
BONITA MTire pressure were low. Had to add air, About 15 pounds each
LARRY JMy wife got a $250 dollar rate online and then called to reserve the truck. when I rented it they charged me $350. discovered this as I was loading the truck and just figured I would discuss with the drop off location. Was advised there was nothing he could do and would let his manager know when he came in the following day and was advised he would give me a call....he didn't
LAWRENCE WI cannot think of a thing to change.
Gregory CIt’s a bit confusing. The really isn’t any direction on where to go or what to do.
Daryl MParked the trailer for me, exceptional customer support and service!
FREDERICK DKeys were dropped off after hours. No contact with personnel.
SHANI RFix your app to where it gives people an optional closer place
RYAN MVery helpful and easy experience.
Timothy HI was very pleased with the service and assistance Red, provided. 👍👍
CHARLES HThe info to get the key from the lock box was incorrect.
Robert MThey took forever to check in my truck 24 hours after I dropped it off.
Amber BGood people. Used them three times. Close to new home!
JESSE FUsed online 24/7 dropoff by using app. Very easy process. Convenient location.
Jeffrey BNo improvements needed
ROBIN SVery helpful and got me hooked up properly.
Michael HI love this place. Trading post and Uhaul all in one! Great biz model. Super nice people. Hey, Red!! lol We need a trailer in a couple weeks. We will be back!
Jesse FThere was no one there to check in the truck. Someone did call the next day to let me know that the owner is in the hospital.
Debra JThe pickup place was closed. The key for the truck was missing and there was no dolly. No one helped me no matter how much I begged. I got charged twice for renting the truck. Call me. Major legal issues here
Julian HVery pleasant to deal with
KENNETH MThere was an extremely strong odor in the truck from someone who used it for horses. Many people are allergic to animals. I don’t think it will ever come out and the truck only has 17,000 miles. I would recommend Uhaul selling the vehicle instead of embarrassing yourself with equipment like this.
Thomas LThe truck we picked up was on empty when we picked it up
Sylvi VFirst off, the Uhaul app is total garbage. I had recently used Uhaul for a $3500 rental and already had an account. Despite this, I had to take pictures of myself, my drivers license, enter references, and wait for approval. When I picked up the truck, ALL of those steps were repeated by the clerk at the rental location. Not sure why I even bothered with the app. More importantly, neither the app nor the clerk mentioned that there would be a mileage limit and a big charge for exceeding that. It was only when I returned the truck did that show up. I looked at the contract and it does say, in very small print, that I was limited to 44 miles. That limit more than doubled my rental charge and, had I known that, I would have chosen a different option. When checking in the truck on the app, there is an area where you can disagree with the charges and explain why, which I did. Uhaul still charged me the full amount. This mileage limit should be better communicated to the customer, not hidden in fine print.
Talmage TThe trucks brakes were pretty bad. At 45+ mph, the whole truck would shake when applying them. Also, the fuel tank wouldn’t keep a nozzle on 2 different pumps. I had to hold it and let it trickle in which took about 20 minutes to fill it a half tank. I did let the drop off facility know about both issues.
Douglas GThe owner very helpful and polite. The building has a lot of years on it and serves it's purpose well.
Bob HWe walked in and it seemed like no one was there, yelled hello and the older gentleman yelled back go away.
Gage SNeed to expand hours
angela gRay was great. He was ready for me to show up and had paper work started. He went out and made sure I was hitched up correctly and wished me good luck!
WILLIAM CVery kind and easy to locate.
Michael FApp did not work at all. Had to wait for person to check in.
Ciarra HExtend existing hours from 10:00am to 1:30pm to 9-5?
steven bEverything is fine
DENNIS SI had to call customer service several times and every time I spoke to someone they were very nice and went Above and Beyond to accommodate. This is probably the best moving experience I've ever had and I've had several
Evan R