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Simon L.
Customer Reviews for Trading Post
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service Easy pick up and drop off
Tami C.This place is worse than Holden in Covington,
Douglas O.Too long a wait to drop off vehicle.
MICHAEL E.N/A
stephanie G.this was the worst rental i ever had. the truck was cruddy, the truck sounded like it was going to blow up, the truck ran terrible, the location made me wait for 2 hours to get my equipment i rented. never going to use uhaul again.
Douglas T.Great experience...very professional and laid back to deal with
Dane A.Nothing, it was
ELIZABETH R.RAY WAS GREAT!!!!!!!!! RATE WAS FAIR. EQUIPMENT WAS GOOD.
STEVE F.None
Larry W.The U-Haul app did not work for me completely. I wasn't able to do a complete check-in or check out return using the app. Otherwise the truck ran like a dream and my dealings with the u-haul dealer was fair and honest.
Jesse C.Can't think of any thing that could improve according to the service that we received. Everything was excellent
JO S.They closed early so we couldn't go inside and meet anyone. So we drop key in box.
Beverly F.Truck was less than 1/2 tank of gas. I though it was to be filled b4 pick up. Maybe i just misunderstood this .
MARGARET R.rented 2 trucks and never received a refund for the unused miles on both trucks, and was overcharged on one, will never use them again.
DANIEL S.Very friendly, helpful and prompt.
Harold S.Extremely rude won't let customers due no contact pickup makes you fill out paperwork with him and tells you have to buy all the insurance or he won't rent it to you
Mark B.jyst simply wished it OPENED b4 10am, cuz by the most of the day is gone
STEVEN W.Definitely a better experience renting a truck here than at Doug Sneeds place in Peachtree, NC! Excellent service!
CAITLIN O.Nice to have after hours dropoff.
SIMON C.Truck share 24/7 didn't work. Staff was rude. Truck tires were bald. Not safe to drive, returned early
Aaron C.the owner WAS COURTEOUS AND HELPFUL BUT THE TRUCK WAS NOT WELL MAINTAINED THE BRAKES WERE TERRIBLE AND WHILE TURNING ON A NARROW MOUNTAIN ROAD THEy FAILED TO GRIP AND THE VEHICLE STARTED HEADING TO THE EDGE OF A DROP OFF AND ONLY STOPPED WHEN I HAD TO SLAM IT INTO REVERSE AND HIT THE accelerator Each time you went to start the vehicle it took 4-5 times for it to start. That truck is in desperate need of maintenance Maybe I just got a bad vehicle and others were better I have rented many hauls over the years this was the scariest experience driving one
DAYN B.You're rate of $90 for an overnight car Tow Dolly rental seemed very high.
JAMES F.I only drive 32 miles locally smf the Oldsmobile there tried add s extra fourth off a day when it was picked up at 10am and brought back at seven o'clock the same day. And he never reimbursed the 100 dollars he charged and it not supposed to be that much.
SHANNON L.Realize that the mobile checkin and out doesn't prevent you from interacting with the staff. Thought that was the purpose of using the mobile function.
Joshua G.I was surprised how fuel efficient the Ford truck was
Walter W.Truck was FILTHY!!! Again! Terrible service! Again! Even if you've done everything ahead of time and checked in online it's still 45 mins or more to complete the rental while he fumbles with his cell phone. I'm done doing my U-Haul business at the Trading Post.
KIMBERLY C.The 26' Truck brakes poor, a/c didn't work and windshield wipers were bad. MADE IT HOT AND MISERABLE WITH POOR VISABLITY.
JAMES M.My online checkin became a 15 minute process in which I had to wait for the person running the store to process people when the app stated all I needed was a key. The store owner stated that I needed to sign for the insurance choice. I think the U-Haul app should note that online checkins aren't quite as fast as U-Haul makes them out to be.
Jason S.Have vehicle in clean condition
CHARLES G.The man smoked a pipe in an unventillated office. It was nauseating. The 10 foot truck I reserved was not available, so he rented me a 15 foot truck which was fine. He couldn't get his printer to work in order to print my contract or receipt.
CYNTHIA ANN P.Charged 2 days and 100 miles owner stated it was U-Haul policy to charge that will never rent there again
DAVID T.They should Use a faster computer. They didn't seem to be expecting my arrival.
JONATHAN K.Always a hassle renting uhauls here. Once waited 20 mins for the owner to finish his solitaire game to pickup a truck. Several times I have reserved online only to have the reservation changed by them when I pick up equipment, adding mile's because according to them there is a 50 mile minimum. ( I know it is'nt I rent uhauls quite regular) the last 26ft truck picked up there had liquid mixed with mud over half way to the front of it. I no longer pick up there I drive the extra 10 miles to the next dealer. This Dealer really needs to work on customer service!!!!!!!!!!!
DAVID T.I got there before they were actually open. The owner was just leaving on an errand. He told me to just drop the trailer and they would take care of it, and they did.
Dennis H.Better attitude
Joseph D.Outstanding service
Thomas B.Truck ran great had no problems goes at a good speed
DAVID G.Tried to check the u-haul back in during closing hours and the website was down..tried many times ..so I'm sure I'll get charged 20$ for not getting it signed back in.
CRYSTAL G.Lady at counter did not put in right mileage then charge me when I went over and calculations was not right according to my paperwork and was very rude about us owing her money and tried to charge my card multiple times
KEITH M.Great location, The lady who took care of me was awesome.
DOMINICK C.mileage in contract was wrong, they promised to fix it and did not, cab of truck smells, previous guest left garbage in cab and in back of truck was not informed of after hours fee, I took the truck back early....added a $5.35 sales item for something, no details very disappointing pointing
Robert S.Make sure you do not use mobile check in, the truck you rent will not be correct and the additional equipment you rent will not be available for you.
Kimberly R.