Customer Reviews for U-Haul Moving & Storage of Hemet

6,841 reviews

380 N State St   Hemet, CA 92543

(951) 652-6802

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(951) 652-6802

380 N State St
Hemet, CA 92543

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Darrell D. 
Rating:
4.0

Customer did not leave a comment.

Amanda F. 
Rating:
3.0

Customer did not leave a comment.

Arthur R. 
Rating:
5.0

Great Service

Jackie A. 
Rating:
5.0

Very friendly. Thx for a smooth in and out.

Leana R. 
Rating:
2.0

Have clean and properly maintained trucks to rent

Irene Z. 
Rating:
5.0

Customer did not leave a comment.

frank C. 
Rating:
5.0

Excellent customer service

Emmett S. 
Rating:
5.0

Customer did not leave a comment.

ben B. 
Rating:
5.0

Customer did not leave a comment.

Demetrica C. 
Rating:
3.0

Customer did not leave a comment.

Natasha G. 
Rating:
3.0

Customer did not leave a comment.

GERARDO G. 
Rating:
4.0

The dropoff address is incorrect, it is actually about 3 blocks away from his address! very frustrating

heather B. 
Rating:
4.0

This place is nice and easy.

Armando M. 
Rating:
1.0

Truck was full of old food, trash, and empty liquor bottles. Absolutely no cleaning or even checking this truck. I could have been arrested for open containers due to the negligence of this location. On top of that the truck was filthy and smelled like a dirty dumpster. They refused to even check the oil. "We only do that in the morning" they said. . Then came the car hauler. One bald flat tire, and one bald tire on the other side. Major attitude and grief from employees for over two hours to get them to do 10 minutes of work to put safe tires on. I will "never" use U haul again. This was as bad as it could be.

William T. 
Rating:
5.0

If it wasn't a U-Haul dealer, I might recommend them. They seemed very efficient. However, after a nightmare experience with my original U-Haul POS 20' foot, poorly maintained truck breaking down and leaving us stranded on the side of a major highway for four hours in 105 degree heat with animals and having to have the contents of my filled truck moved to a replacement vehicle after 26 hours, I'm not a U-Haul fan.

Julie H. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
1.0

I actually was going to call. Probably still will. I have photos to show. Got the car super dirty, smelled like smoke, found cigars under my seat, scratches, old food wrapping. Seats very dirty, floor was dirty, car smelt like smoke, the glove box and center console had old rice and food drying in it. Very bad experience. Need the truck so I took it anyways but this was a horrible trip. I would like a refund because this was not the experience I was told I would have.

Notriga M. 
Rating:
5.0

Can't say enough nice things about all the employees we interacted with, the location was clean and inviting.

Stephanie G. 
Rating:
4.0

Customer did not leave a comment.

Larry T. 
Rating:
3.0

I wanted to extend my rental, the clerk at the office said someone else had a reservation and had priority over me.

Rosie A. 
Rating:
4.0

Customer did not leave a comment.

Pamela G. 
Rating:
1.0

They are charging me 134$ extra for mileage I went 35 miles wth

Janae A. 
Rating:
5.0

Customer did not leave a comment.

Larry G. 
Rating:
5.0

Customer did not leave a comment.

Larry G. 
Rating:
1.0

Do not over charge your clients . I was overcharged and had to be refunded at another location . Both contracts were reviewed by both parties .

Alexander B. 
Rating:
5.0

Very Customer Friendly easy to deal with.

william U. 
Rating:
5.0

Customer did not leave a comment.

Marilyn C. 
Rating:
3.0

Clean at least the windshield and windows. Put a sign for "Returns" to expedite the process and let you assist other customers.

Francisco D. 
Rating:
5.0

Customer did not leave a comment.

Beverly T. 
Rating:
5.0

Customer did not leave a comment.

Jamie Z. 
Rating:
5.0

Nothing

frank C. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Keep up the good work ! James Davis

james D. 
Rating:
5.0

Awesome people work here. They provided great service and it was so easy to move in a storage unit.

Lacy L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jose P. 
Rating:
5.0

Excellent service

micheal M. 
Rating:
5.0

Customer did not leave a comment.

Aaron C. 
Rating:
1.0

Customer did not leave a comment.

Ashlee P. 
Rating:
2.0

The app said there were trucks available. I needed a pick up for a quick move. Employee told me she only had 3 & they were reserved for later in the day. I saw 6 there but she wouldn't release one saying they were down even though the guy outside said they were all fine. The earliest reservation pickup was 5 hours out & I only needed it for 2 hours but still no. Then all this other stuff was added that I didn't ask for which she said she'd remove & notate which she didn't. Luckily the guy I returned it to removed the other stuff otherwise I would've paid double.

Brandin O. 
Rating:
5.0

Great customer service and very well maintained uhaul.

Raycheal T. 
Rating:
4.0

We only had a bit of trundle returning the truck. Other than that everything was great

Jose G. 
Rating:
4.0

I ordered a furniture dolly but it was not on the truck.

PEGGY L. 
Rating:
5.0

The staff is very friendly. Check-out & check-in was incredibly easy.

Heidi K. 
Rating:
5.0

I think the service and location were excellent.

Margaret M. 
Rating:
5.0

Customer did not leave a comment.

kimberrly S. 
Rating:
5.0

I was the best costumer service ever thank you for your service

Karla M. 
Rating:
5.0

Using the online app made renting and picking up the truck very convenient.

donald K. 
Rating:
4.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Patricia M. 
Rating:
5.0

Jeremy was a cool.dude. Very knowledgeable and courteous.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Marcia M. 
Rating:
4.0

Customer did not leave a comment.

Camille M. 
Rating:
5.0

Customer did not leave a comment.

victor G. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

Although it took a longer than expected time to check in, the person who helped us was extremely friendly & helpful. Due to this, we didn't mind the wait!! The truck was clean and loaded with the materials we requested (they didn't have all of the furniture pads we requested in stock, but gave us everything they did have, which worked out for us anyway). Overall, it was a good experience and I'd recommend the Hemet location to friends & family.

Nathan C. 
Rating:
4.0

Customer did not leave a comment.

Sharon K. 
Rating:
2.0

Employees were talking to their friend for 30 min then once it was my turn they would say they had to help the grocery customers. I also have turned in my truck maybe two hours after renting it and it's been a whole day and she still hasn't checked it out so I'm worried they may be driving it or something else. I'm going back today to make sure they aren't trying to scam me for more on my U-Haul

Jonathan A. 
Rating:
5.0

Customer did not leave a comment.

Teonia W. 
Rating:
1.0

Provide all necessary information on tank fuel capacities and miles per gallon so customers can calculate amount of gallons of fuel needed for trip. And to provide all necessary truck handline information .....etc. etc,

Juan G. 
Rating:
5.0

Not a thing. You were perfect.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Jordan D. 
Rating:
5.0

Customer did not leave a comment.

Alexandro C. 
Rating:
4.0

Great service as always

Dan V. 
Rating:
5.0

Excellent customer service

Emmett S. 
Rating:
4.0

jusr need for help in the front desk, more employees

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Michael Y. 
Rating:
5.0

Customer did not leave a comment.

CC M. 
Rating:
2.0

What we reserved was not available and we did not get a heads up regarding this.

Mario L. 
Rating:
5.0

Customer did not leave a comment.

Jim B. 
Rating:
5.0

I rented this uhaul to assist with moving the belongings of my recently passed mother and the associates here were helpful and made my situation a lot less hard to handle. They are great here!

Simone D. 
Rating:
4.0

When customers have to call in to resolve an issue that turns out to be nothing takes way way too long. No

Valerie B. 
Rating:
3.0

We lost 2 hours driving time. We had requested a pick up in Murrieta CA.

Scott C. 
Rating:
4.0

Customer did not leave a comment.

Ruben R. 
Rating:
5.0

Your doing a great a job

JERRY N. 
Rating:
2.0

I had a reservation for 8:00, arrived at 8:10, tried to check-in online but was denied. Had to sit around and wait for 50 minutes in 90 degree heat for an employee to arrive. Other customers were there as well, everyone was very annoyed wasting their time. Very frustrating!! Don't offer online check-in if it doesn't work!!

Joanne L. 
Rating:
3.0

Customer did not leave a comment.

William J. 
Rating:
5.0

Box for early drop off - that's what we did

Olivia F. 
Rating:
5.0

Customer did not leave a comment.

Pedro S. 
Rating:
5.0

N/A

Brandon C. 
Rating:
5.0

Customer did not leave a comment.

Brandon E. 
Rating:
5.0

Customer did not leave a comment.

Lashawna D. 
Rating:
5.0

Customer did not leave a comment.

Coralyn A. 
Rating:
5.0

The young man at the counter was excellent and the one that hooked us up was great but when returning you had an older guy that walked around and didn't want to help anyone the yard guys were busy we had to get the young mam that rented it to us to help but he did a great job

Robert S. 
Rating:
5.0

Customer service both inside and outside were excellent

Marlon M. 
Rating:
5.0

Customer did not leave a comment.

Gabriel V. 
Rating:
1.0

Don't allow reservations if trucks are not going to be available. I reserved a 20' ft truck 2 weeks in advance. I was told the day before I moved out that the closest truck was 60 miles from my location and was 26' long. I was offered no solutions or recommendations. I had to call back several times asking different representatives and self advocate by brainstorming solutions. Representatives were not helpful. I finally asked if they could help out with mileage and they approved this request. They then did not reserve the Uhaul truck properly so I had to call back again for them to correct the issue. Then I received no verification even though I asked for it. In the end, I had to spend an extra 60 miles in gasoline for an issue Uhaul poor planning caused and had to drive 60 miles out of the way to get a truck that I had reserved well in advance. Completely unprofessional to cancel a truck on people less than 24 hours prior to a move. Not only a financial burden for the truck, or a mental burden, but a financial burden because of those hired to help me move. Put yourself in the customers shoes

david W. 
Rating:
4.0

Great customer service

Zelda J. 
Rating:
4.0

Customer did not leave a comment.

Cody W. 
Rating:
5.0

Customer did not leave a comment.

howard M. 
Rating:
4.0

Customer did not leave a comment.

Gilbert M. 
Rating:
5.0

Very professional as always thank you again!

John J. 
Rating:
5.0

Really liked the mobile check in and our drop off was quick and friendly.

Debra M. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Saturday is a big pick-up/drop-off day, consider having more employees available for this day.

Edwin C. 
Rating:
3.0

Online registration is worthless. Last three times I've rented Uhaul equipment the online process was more trouble than it was worth.

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

jasmen H. 
Rating:
2.0

Well I made a reservation for a. 8 foot truck. When I went to pick it up it was unavailable. They told me they would give me a 10 foot truck for the same rate. I accepted because I had no choice. The truck I was suppose to get was suppose to come back with a quarter tank I brought it back and was not suppose to be charged mileage. Yet I was. I was under impression that I was to receive 50 cash if my reservation was available. I was quote 30.00 for my reservation. And a 63.00 fuel credit was supposed to be applied. And was charged 200 but they tried to charge me 400 how can they do that when I can not verify the mileage ro determine if I was over charged? . The vehicle I was given didn't match the paperwork I had and I was charged for mileage that I can not verify because the vehicle on my receipt is suppose to have had 60000 mile and it had 87000 prior to leaving the shop. Also windows were filthy. This place needs some new employees. I am not happy with the service an will be sharing my experiences with social media. You guys promote false advertisement and put me at risk buy giving me a vehicle not registered item insured to me. Just be glad nothing happened but if it had you guys would be getting sued. I am extremely dissatisfied with my level of service and most definetly WILL NOT be using uhaul ever again.

Garland D. 
Rating:
5.0

Customer did not leave a comment.

Ellen L. 
Rating:
4.0

Honestly I can't think of a thing you guys did very well thank you very much

Donald B. 
Rating:
4.0

Customer did not leave a comment.

Linda B. 
Rating:
5.0

Good customer service!

Maela P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony B.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Frances N.  |  Overall Experience 
Rating:
5.0

The staff was always quick to help.and were very congenial and friendly. I was never given any misinformation or lead to believe anything other than what was stated. I know I will use Uhaul services in the future.

Gayle Y.  |  Overall Experience 
Rating:
5.0

Everyone is nice and friendly.

Maela P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gloria A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tamara W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gloria A.  |  Overall Experience 
Rating:
3.0

They advertise access to the storage units were til 10pm it hat is not true. They will only allow you there until 7 pm. The main reason I got a unit there was because the hours were til ten. With them closing at 7 I was unable to ever go there by the time I got off work it was always closed

Christine B.  |  Overall Experience 
Rating:
3.0

When I first received the storage I was given an access card that did not work. Several times, I had to go to front desk because access card did not work. I came one time and this HUGE pod was blocking the hallway. I could not bring anything into nor remove anything from my storage, not even a cart, because the hallway was blocked with this HUGE pod. There is a huge ladder that sat in front of my storage, again, that blocked my access most times. I don't feel I should have to move ANYTHING to get into my storage. There were too many unnecessary access issues with this facility. IN addition, one time I came to put stuff in my storage right before closing time and the treatment and comments me and my family received from the staff was totally unprofessional. Although we were in and out before closing time, the fact that we showed up minutes before closing, staff comments, looks, treatment, etc was unnecessary. It was like they prepped to close down way before closing and we were intruding on their "It's time for me to clock out" time. No bueno....No bueno...

Winnie M.  |  Overall Experience 
Rating:
3.0

The only thing I did not like was, there is no top/ ceiling on my storage- in the beginning- I would come by to check on my things and there would be bird droppings and dust on my belongings - I had to cover my things with blanks and sheets to keep them from getting to damaged - now - there is a tarp to cover the storage unit which made it a little better.

brenda j.  |  Overall Experience 
Rating:
5.0

I loved my storage box and believe me I hated to leave but I’m moving back to Needles and I no longer needed a storage in the area. If I ever go back to San Jacinto I will definitely return to Uhaul for another storage box. The staff and facility were excellent and the prices were reasonable as well!

Amanda M.  |  Overall Experience 
Rating:
5.0

Highly recommend Spencer and this location. We have used it a couple of times: renting a storage unit and had to rent a box truck for a one way traveling over a thousand miles and then recently rented a smaller towable unit for a one-way traveling over a thousand miles. He is super trustworthy, helpful and have had to witness him work with some "in a hurry" type of folks that had to be turned down politely for whatever reasons. Thank you Spencer.

GARRY G.  |  Overall Experience 
Rating:
1.0

All i can say is terrible phone service and inflexible rules. Noone had the power to make an exception because of a screw up on uhauls part.

Michael M.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Linette P.  |  Overall Experience 
Rating:
5.0

Spencer and Lyndsey are very helpful and accommodating.

Frank Y.  |  Overall Experience 
Rating:
5.0

Thank Guys for everything

evans t.  |  Overall Experience 
Rating:
5.0

Truck was clean - size was convenient

brenda j.  |  First Impressions 
Rating:
5.0

Excellent customer service.

Mary R.  |  Overall Experience 
Rating:
5.0

Awesome employees

Sandra G.  |  Overall Experience 
Rating:
4.0

Very helpful and friendly.

Mary R.  |  First Impressions 
Rating:
1.0

I was not told that my truck was going to be out of storage out in the desert I have no way to pick it up no one to help me so I stayed there for three hours trying to get on the Internet. Not happy

LORIE G.  |  First Impressions 
Rating:
5.0

great facility and customer service!

George L.  |  Overall Experience 
Rating:
5.0

great service

robert m.  |  Reservation 
No reviews have been submitted for this location.

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