Customer Reviews for U-Haul of Old Town Torrance

4,142 reviews

21707 S Western Av   Torrance, CA 90501

(310) 533-7037

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(310) 533-7037

21707 S Western Av
Torrance, CA 90501

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Everything was great very great customer service your employees there especially the young female that works at the counter is very very nice 100% customer service🙌🏻💜

MARTHA M. 
Rating:
5.0

Customer did not leave a comment.

Lisa D. 
Rating:
5.0

Awesome

AHMED H. 
Rating:
4.0

Customer did not leave a comment.

Daylon B. 
Rating:
5.0

Customer did not leave a comment.

BOB I. 
Rating:
5.0

What you did for me

VICKY A. 
Rating:
3.0

Need to fix Online service for checking in & out vehicles! Train employees to know how to assist with online services. So lines wouldn't be out the doors! Cargo van I rented was clean but NO GAS AND SMELLED LIKE WEED!

Denise T. 
Rating:
5.0

Customer did not leave a comment.

Atsuyuki M. 
Rating:
5.0

Customer did not leave a comment.

Samuel T. 
Rating:
4.0

Customer did not leave a comment.

Kellie C. 
Rating:
5.0

Customer did not leave a comment.

Dennis W. 
Rating:
3.0

Better drop off area. Very congested. Not easy to return vehicle. More personnel available

Alan K. 
Rating:
5.0

Customer did not leave a comment.

Monica H. 
Rating:
5.0

Customer did not leave a comment.

Harunur R. 
Rating:
5.0

Only thing I might recommend to improve for next customers is have a few more people handy for desk duty in the afternoon/busier times, as it appeared to get to quite a line after a while.

Nathan S. 
Rating:
5.0

Great customer aervice from walking in to check in until walking out after dropping off rental. Great employees at this location U-haul!

rico A. 
Rating:
3.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Sheila K. 
Rating:
5.0

Customer did not leave a comment.

Cary C. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
5.0

The lady who attach the trailer to my truck is really professional and she checks every detail and safety checks. The best 👍

Jose D. 
Rating:
5.0

Customer did not leave a comment.

LORETTA W. 
Rating:
4.0

Truck wasn't at this location.

Sean M. 
Rating:
5.0

Customer did not leave a comment.

MARIE A. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Great location for renting equipment

DOUGLAS M. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

This particular trailer does need to have its bed reworked. Portions of it are not secured well and do create trip hazards.

Dale H. 
Rating:
5.0

All good

Mike O. 
Rating:
2.0

Improve staffing

Jennifer M. 
Rating:
5.0

The staff who accommodated me was really nice and helpful.

NinaAngelie O. 
Rating:
5.0

Not a bad comment but this is a helpful tip: My container was bolted(which is good!) along with my own lock and the movers didn't have a tool for the removal of the bolts. I luckily had a tool for it but maybe in the future remind the moving help services that they will need a specific tool of there own to remove the bolts. In cases such as a person moving into a brand new empty home and if they had no tools that would've been an inconvenience. Other than that your guys service was perfect, the movement of my stuff was safe and secure, arrived on time, and they loaded-unloaded all my stuff carefully and professionally.

Antoinette L. 
Rating:
4.0

Front desk was very helpful.

Lloyd B. 
Rating:
5.0

Customer did not leave a comment.

VINICIUS R. 
Rating:
4.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
5.0

Nothing, everything went fine.

Emi I. 
Rating:
5.0

Customer did not leave a comment.

Hung L. 
Rating:
1.0

Poor service

Lance N. 
Rating:
4.0

Customer did not leave a comment.

Don C. 
Rating:
5.0

Adrianna was awesome to work with. She is great with customers and always takes care if them

TIM V. 
Rating:
5.0

Customer did not leave a comment.

Ryan C. 
Rating:
5.0

Customer did not leave a comment.

Lester B. 
Rating:
5.0

Customer did not leave a comment.

Walter Jaime A. 
Rating:
5.0

Same thing

JOSEPH R. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
3.0

Customer did not leave a comment.

Carlos B. 
Rating:
5.0

Customer did not leave a comment.

Ramon G. 
Rating:
5.0

The employees at this location are absolutely awesome. I was ready to quit U-Haul due to the website but thanks to these employees I will continue to rent there

Ramon G. 
Rating:
4.0

Signage could be clearer for entering/exiting, since just the road arrows are hard to spot with how busy the road is.

Eliana A. 
Rating:
1.0

when the gas gage was a fraction under they asked for 40$ then when i filled over the limit they said we are not responsible you didnt upload a photo of the gage online at first. 😏

ISAM A. 
Rating:
5.0

Customer did not leave a comment.

Taneisha W. 
Rating:
5.0

Anthony was most helpful, patiently providing information with good customer service

Bernadette G. 
Rating:
5.0

Customer did not leave a comment.

Josip M. 
Rating:
4.0

Customer did not leave a comment.

Alejandro D. 
Rating:
5.0

The workers were also very good.

Shuji K. 
Rating:
1.0

Employees in this location don't give a good customer service

Rodrigo C. 
Rating:
5.0

Have more employees so things get done faster. Waited in line for almost an hour. But your employees are very knowledgeable and very professional.

Maria T. 
Rating:
5.0

Customer did not leave a comment.

Cherise L. 
Rating:
4.0

The truck I was given was a smoking truck and I don't smoke so I had a hard time driving the truck

Israel L. 
Rating:
5.0

Young lady in front was had great customer service and very patient to the rude customers who came in before I entered. She was very pleasant and NEEDS A RAISE!

Aujhane S. 
Rating:
5.0

Customer did not leave a comment.

PEDRO U. 
Rating:
5.0

The employees were very helpful, and made my rental easy. I rented furniture covers Had I known I could buy them from UHAUl, I would have. Highly recommend this location and the one on Hawthorne Blvd in Torrance.

Durward J. 
Rating:
3.0

The trailer I rented was dirty, dusty and full of sand and small garbage particals

Giancarlo L. 
Rating:
5.0

Customer did not leave a comment.

Felix A. 
Rating:
5.0

Customer did not leave a comment.

TOMAS C. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES H. 
Rating:
3.0

Assigned a vehicle blocked by another vehicle, somewhat tight to get out. The checkout process at the desk is too combersone. I wasn't able to complete to transaction on line because it froze. Other than that every one was great.

Yolanda L. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

Genesis R. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Constance W. 
Rating:
2.0

More than one rep is needed to help customers waiting in line. Had to wait more than 20 minutes.

Jessie M. 
Rating:
5.0

All personnel was professional and help with my rental needs. Jeffrey made my rental quick and easy. Great location no long lines or hassles.

Victor A. 
Rating:
5.0

This was a very Pleasant experience. I was well taken care of by all employees present that day. From the time I walked into the location until I dropped off my rental. I will definitely refer this location to friends and family. The only complaint I have is the exterior of the van needed to be washed.

MARLINDA S. 
Rating:
5.0

Customer did not leave a comment.

Hugo A. 
Rating:
2.0

I was made to return the rental before the 24 hours was up.

Ofelia S. 
Rating:
5.0

Everything was fast and easy-to-use. The workers were very helpful and kind. They gave 10 services. Thank you.

gwendolyn S. 
Rating:
1.0

Customer did not leave a comment.

Kathryn P. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
4.0

This location has easy access, the employees were friendly and helpful, and answered questions easily.

Scott B. 
Rating:
4.0

Very respectful and knowledgeable'

Frank F. 
Rating:
5.0

Customer did not leave a comment.

Bunji F. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
5.0

They need to be more friendly

MIRNA S. 
Rating:
5.0

Customer did not leave a comment.

judith M. 
Rating:
5.0

Customer did not leave a comment.

JOE A. 
Rating:
5.0

Customer did not leave a comment.

Noeleen T. 
Rating:
5.0

Very nice workers, I had no problems in picking up the truck and returning it was quick! Thanks for all ur help !!

Amanda C. 
Rating:
5.0

When I arrived, there were two trucks in front. There were 3 people working on the trucks and were hustling to get them done quick to minimize wait time. The finished with the trucks in a few minutes and then one of the employees approached me with a smile and a hello. It took him less than 1 minute to process my truck. Great service overall. I will definitely recommend and use this location in the future.

Eduardo S. 
Rating:
5.0

Great service…

Carlos S. 
Rating:
5.0

I rented the 20 foot truck and the lock didn't work after I loaded the truck. I had to leave it parked overnight with all my stuff inside because the store was closed. The next day Adrianna (who is awesome) loaned me a new lock so I could secure my things. Her customer service is top notch and should be rewarded

TIM V. 
Rating:
2.0

Customer service at the location was not inviting. Members did not greet customers and appeared to be on break but on the sales floor. Member who actually checked me in was great though.

BRIAN V. 
Rating:
4.0

I would like a final receipt for the two following: 1. Final receipt for the rental UBOX AA0390R dated June 19, 2022 no additional payment required. Paid in full. 2. A receipt that the 10' truck rental rented for 1 day, Sunday June 19, 2022 today, was returned today, June 19, 2022. Please email both final receipts to this email. Thank you

Tina Z. 
Rating:
5.0

Customer did not leave a comment.

Tadd P. 
Rating:
5.0

Customer did not leave a comment.

Kyungmo H. 
Rating:
4.0

not let a line of customers wait

Vasilios D. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
3.0

We had very bad experience with Uhaul Seattle where we got the ubox delivered. At Carson we scheduled access to the box two days prior and when we actually went there the box was not accessible.

ROLAND AND JOYCE C.  |  Overall Experience 
Rating:
3.0

The facility was clean. The staff was not able to help me with what I needed.

kendra l.  |  Overall Experience 
No reviews have been submitted for this location.

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