Customer Reviews for West Mobile Auto Outlet
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.RENNARD L.
Everything was as advertised. Easy pickup.Reginald P.
Customer did not leave a comment.Joshua B.
The vehicle was not clean when I picked it up, I even submitted a picture showing as such. I get my bill and I'm being charged $25 cleaning fee when it was dirty already and I returned it in the same condition I got it in.Chris K.
Truck was not cleaned when I picked it up. But, It was definitely clean when I dropped it off. Truck has significant transmission problem. Especially when shifting into reverse.CHARLES J.
Customer service s was impeccable!Paul K.
Information about how to drop truck off after hours was non-existent. Had to wait numerous hours on phone to talk with a representative, the chat function kept kicking me off.David S.
Customer did not leave a comment.Rayna O.
The owners were extremely nice and very informative. We will rent from here again.wendy B.
Staff were very helpful with the dolly and hitch, and helping pull the dolly to a specific location on the property. The business advertised open from 9:00 AM to 5:00 PM, but were not there until around 9:15 or 9:20 in the morning, and were not around by 4:00 PM (had to wait until next day to return the truck). But other than that they were helpful and considerate.William R.
Customer did not leave a comment.ALFRED M.
Customer did not leave a comment.Krystle A.
Easiest rental I have ever made and the owner was very friendly. I would use this place of business again and I recommend others to use them as well.William B.
There was no where to park the truck except in front of the gate...which goes against what the "rules" say. It was closed so no one there to assist. No sign giving instructions.PHILLIP P.
Nothing!!! You guys were awesome!!Merton B.
Customer did not leave a comment.Catherine B.
The employee who completed the transaction was also there when I got back and helped me guide the trailer as I was backing into the drop-off spot. Very helpful and would certainly use again!KENNETH H.
Customer did not leave a comment.Robert H.
Site needs more prominent signage that is visible from roadway.mike W.
Customer did not leave a comment.Seth C.
These people where very nice, not like one place I called before. I will always do business with people. I have to rent a truck every so often and I will go back to West Mobile Auto Outlet, Thank you guys very much, nice big truck!!!JULIE P.
Customer did not leave a comment.JEFF P.
Very helpful-made it easy to return the truck. Very cooperative when we had to extend the time we needed to rent the truck. A very pleasant experience.larry M.
Customer did not leave a comment.Brenda F.