Customer did not leave a comment.GEORGE S.
Customer Reviews for 1 St Self Storage
(U-Haul Neighborhood Dealer)
Springfield, GA 31329
Services at this Location:
- Mon-Wed: 11:30 am - 5:30 pm
- Thur-Fri: 10 am - 5:30 pm
- Sat: 9 am - 12 pm
- Sun: Closed
Special Operating Hours
- 11/25/2021 - 11/28/2021: Closed
- 12/25/2021 - 12/27/2021: Closed
- 12/31/2021 - 1/2/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Tangi W.
Excellent customer service, I would definitely rent here again!STEPHEN K.
The sweetest person ever!!Brandi M.
Customer did not leave a comment.Danajah M.
Customer did not leave a comment.Rhinaanna S.
My agent location was fast, friendly, courteous and very helpful, I would definitely recommend.robert M.
Customer did not leave a comment.RHONDA B.
Customer did not leave a comment.John B.
Customer did not leave a comment.Timothy D.
I was assigned a drop off location in Springfield Ga, When I got there, the lady at that location stated that "they do not accept auto transports". When I asked her to call the UHaul people, she called her boss instead, which he then stated he "did not accept trailer". I asked again to contact the Uhaul people because this was my signed location on my signed contract. The lady called the Uhaul people, and told them "she did not have any room for it", which they did have plenty of space to put a trailer. The Uhaul guy (Anthony) then asked to speak with me and tell me how I was "his customer, but the drop off lot was also "his customer" and he needed to keep them happy. He then said that I could take it "right up the road", and he would give me a $25 credit". As I am on the phone with him, I left and was going "right up the road", to the next Uhaul location. As I was parking the trailer in the lot, he said I was not in the right spot and needed to go to the next town (Rincon GA). I said I was not going any further due to the fact that my location was changing over and over. He then told me he "knew the lady where I was at, and she was not going to like the trailer dropped off but he would talk with her". When a reminded him about the $25 credit, he laughed at me and said "that was not going to happen because I was not doing what I was told". I explained that the next town was further away, added to the distance I already traveled to get to the first location, and was tired of the run around. I honored my contract and followed the rules, and was not going to drop it off just anywhere. I told him he sucked 9which was not very nice of me) and that he was no help, and hung up the phone.... because by then I was very aggravated. Now here I am, waiting at the second location because the women was not at work and did not show up for another 15 minutes. When she did show up, she said she was 'not going to take the trailer". I explained to her that I was done running around and was over all this, and was leaving the trailer right where it was at. However, in the end she was nice enough to sign me out and let me drop the trailer. I don't think Uhaul was totally wrong in this situation, however...he (Anthony), as well as the first drop location (1783 GA Hwy21) need to communicate better with the Uhaul staff members and make sure that things can go much more fluent. Seems to be major communication issues and customer service was low because of this. It could go much smoother if everyone followed the same guidelines, or was aware of each others policy's.Richie B.
Customer did not leave a comment.TIMOTHY D.
Nothing. Let were very friendly and professional.WAYNE B.
Excellent location for drop off or pickup.Tim O.
Customer did not leave a comment.bonita Y.
Customer did not leave a comment.LILIANA S.
Customer did not leave a comment.david V.
I ordered the uhaul for two days and only used one day. I dropped off the uhaul before 12 the second day and was still charged for two days.BILLIE K.
Customer did not leave a comment.Julie W.
The manager Leslie was nice, courteous and very helpful. It was really pleasant to deal with someone whose helpful.Paul W.
Customer did not leave a comment.Rebecca H.
Customer did not leave a comment.Justin R.
When we reserve 3 dozen moving blankets and a furniture dolley it is because we have an expectation of receiving 3 dozen moving blankets and a furniture dolley. We were moving furniture! It was absolutely abhorrent that these items were "canceled" right as we arrived to pick up the truck. Nobody in the office. Nobody answering the phone. Online was equally unhelpful with the "oh well" attitude. Will be using Penske from now on.Christopher H.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.Michael G.
Customer did not leave a comment.Peggie N.
Our original reservation was at 21 Rentals, Rincon for after hour pickup. When we arrived our rental wasn't ready and we had to call and go to another location. Very inconvenient.Scott B.
Customer did not leave a comment.John B.
Customer did not leave a comment.Bill S.
Truck was gone they charged me. 79.$ for the day not the 29.95 like advertisedTom H.
Customer did not leave a comment.Keasha H.
Amanda was the best agent!DONALD S.
Your after hours return fee is a rip off. Most people work Monday thru Friday. I rented the truck for 2 days, ending at 9:30 am on Monday. I return it early, on Sunday afternoon, thereby enabling me to make it to work on time Monday morning. For this I get hit with an after hours return. Last time I rent a U Haul where I can't return it during normal business hours.Joel G.
Customer did not leave a comment.Michael G.
I had a confirmation for 8 am in statesboro- got there was told noon- called you see if I could get anything before noon- was told 45 min away- said I would keep noon in statesboro- happened to look and saw reservation was now in Springfield- called to see why not noon in statesboro? Told only option was Springfield and had to leave right then to get there before they closed- so added 45 miles to my trip and almost exceeded 248 miles!! No reason for reservation to be changed twice with no alerts to tell me so- was a horrible experience!DEBORAH M.
No problems, easy check in and outMelanie P.
MAKE CERTAIN ALL TRUCKS ARE TOPPED OFF WITH FUEL! AND THEN NOT CHARGE ME FOR BRINGING IT BACK AT THE SAME DAMN LEVEL!Andrew K.
The truck had a maintenance issue. The filler neck on the fuel tank had a hose clamp that was not tightened. The neck pinched not allowing the truck to be filled up with gas. I had to fix it myself. Uhaul was extremely unhelpful, gave me the run around and told me to call the place I rented it. They said they don't do maintenance or refunds. Meanwhile I call U haul back and they give me a number to call with no response. Uhaul clearly doesn't care that they have faulty equipment on the road. I tried calling the drop off location. No answer. So uhaul has probably re-rented this truck that I had to repair roadside. What an unprofessional joke. $800 for a broken truck.Jackson P.
Please make sure staff left alone knows all types of rentals or processes.Lindsey H.
Customer did not leave a comment.Lee B.
Customer service great !!!Michael Y.
We really appreciated the friendly service. Very pleasant experience.Billy B.
Customer service manager Leslie Kellar was amazing and a delight to work with. Experience was bad at beginning of rental, but she helped make it easy to conclude.Randy K.
Easy doing the self return.MISTI C.
Have a different manager with people skills manage this location! She was rude and over charged me!! Will never deal with Uhaul againgwen M.
I rented this Uhaul online with the 24/7 feature. This is extremely confusing service and I had such a difficult time trying to login to pick the truck up that I had to change my rental days to be there when a person was onsite. When I dropped the truck off I was given the wrong instructions so the truck was not checked in correctly and I was charged a third day for the rental and some of the customer service agents that I called where not helpful.. I spent almost and hour tying to check the truck out and I kept calling customer servce at 10 at night at a closed storage unit by myself and I really got no help. The fees for me to rent this vehicle for two days was almost 400 dollars to drive in town I feel like this service was a rip off and a waste of money I would have rather drug my furniture by hand to my new home than use this service. The trucks are fine but the fees are ridiculous and confusing I I knew I was paying a dollar a mile I would have never used this service I think it should be explained better. A phone call should be placed after an online rental so an agent can be clear about the charges. I would recommend any other service to someone over using Uhaul and I would rather carrying my furniture on my back 1000 miles over using this service and I have waited 3 days to hear back from the supervisor on my dispute still have not heard from him.James L.
It did rain the next day and when we were moving/driving, and upon off loading there was water damage to 14 boxes.Not just a little damp but soaked! Not impressed by any means in the manner in which equipment was inspected and approved for useSteve U.
Overall was satisfied except was charged for safe tow insurance that I did NOT agree to.Jerry C.
Customer did not leave a comment.lana E.
Tires were seriously out of being round or totally unbalanced providing a very rough ridePeter N.
Customer did not leave a comment.Travis Q.
Was over charged when the equipment was returned a day early. The location's Internet was down and was unable to check the equipment back in. Had to call the location and Customer Service a total of (6) times. Hopefully I will see the refund back in my account in a couple of days.Reginald T.
The pick up locations were the problem the drop off location had good service Actually my last rental in ashville was pretty bad too Might be worth trying penskeRandall O.
Dropped off on Sunday afternoon. Couldn't finish drop off on line because my Mobil phone would not be located. I dropped it off and apparently everything went well. No contactThomas A.
First make sure the fuel is correct. My truck was picked up with 50 miles to empty and the paperwork indicated a quarter of a tank. My vehicle was full of sand and pine needles. Took a hour to complete the vehicle pick up.DOUG B.
Get more u-haul's and less car trailers or equal of the bothBenjamin J.
Very quick and accommodatingJulius P.
Was scheduled to return the truck at 9 am. The business did not open until 1130, I left a message and dropped off the key I received no call backotto B.
Didn't check to see if it was clean or not? Which I cleaned it out but would of been nice for them to even ask to help lift it off my ball..I got muscle n did it just fine but if it we're some old man he would of been out of lucktravis B.
Customer did not leave a comment.Dexter O.
Nothing I was pleased with the way everything was handled.JESSE P.
Customer did not leave a comment.G L J.
Customer did not leave a comment.Ben K.
Customer did not leave a comment.Connie Y.
Customer did not leave a comment.Shawn B.
Customer did not leave a comment.Lorenzo M.
Great experience with the staff and vehicle.Scott S.
Location was closed but was easy to get to and close to where we needed to be. Outside of location was very well kept. Would probably go there first if needed the use their services other than drop-offken C.
Nothing. The representative was fantastic. She was very helpful and went beyond the call of duty. Excellent service.Franklin A.
Customer did not leave a comment.
Business needs to open earlier. Does not open until 11:30 AM.Henry B.
Representative was Outstanding, she was professional, polite and went above expectations! However the experience of using and scheduling a U-haul was horrible! Most likely won't be using again!Bill B.
I had previously made a reservation to pick up a uhaul about 30 minutes away. We showed up and were informed by a call from the owner of the site that we could not get keys for the unit because he did not do pickups on this day. Luckily, this site in Springfield was nothing but helpful and got us everything we needed. Still upset that the original reservation was such a mess, but this location in Springfield is fabulous.Alexis G.
I used the truck for 37 miles I got charged for 237 mi. This is unacceptable.Stephen G.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Roger M.
Customer did not leave a comment.CHAD K.
Customer did not leave a comment.SILVESTER B.
Customer did not leave a comment.MICHAEL M.
When you schedule rentals online you get what you ask for or at a minimum a email phone calling letting you know that items are unavailable at the location you selected on line.Jeremy G.
Drop off was very easy and excellent location. ThanksDavid M.
I never dropped anything off here.TEDDY O.
You dropped the ball big time. I was first directed to pick up my equipment in garden city Ga. arrived at the pick up time of 9:00 am. no equipment was there. I was then directed to the Springfield GA location to pick up the truck. 30 miles out of my way and they didn't open until 11:30am. I had helpers scheduled for 11:00 that morning and I was also not given the packing blankets i had ordered. I then had to go to another location to pick up the trailer. They couldn't get their computer to work so I was sent to another location. We were not able to load until 5:00pm and we had to be out of our house that day and ready for a 1500 mile move. Your service was horrible and I want compensation for the unnecessary stress you put us through. You've gotten to big, it's no longer about the customer but your company.Thomas S.
Customer did not leave a comment.thomas C.
Customer did not leave a comment.Joana G.
You can't. The lady is awesome. The kind of person I would want running my business. :)ALAN D.
Friendly service / great experienceRONALD W.
One of the trucks smelled like someone was hauling seafood. Everything else was great.Pamyla R.
Customer did not leave a comment.Krystyn S.
Customer did not leave a comment.ANITA R.
Customer did not leave a comment.Gay F.
Customer did not leave a comment.GARY W.
Customer did not leave a comment.Michael N.
The bill is in question. I have rented several Uhauls recently and this was the most expensive. The paper work and per my conversation with the agent, my bill should have been around $167.00 but I was charged over $400.00. I contacted the local store and spoke with the agent and she stated that is was due to the insurance and other fees. The rental before this was for less than $160.00 so you can understand why I am alarmed. The bill is also in two separate charges, one for $127.33 and the other for $276.28. I have never been billed this way before. I will take up with my complaint with your management and better business bureau.Hiliard S.
No one was present when equipment was dropped off. Customer Service????ronnie W.
I reserved a dolly when I made the online reservation, but they did not have any at the pickup location. That would have been useful information to have before hand so that I could have secured a dolly from somewhere else.Callie W.
Excellent, Professional and Extremely Helpful and Friendly Staff...From Laurel Street in Springfield Georgia to HWY US 19 in Port Richey Florida...A rare and caring find these days... They Truly Exceeded My Expectations...Jeffrey P.
Customer did not leave a comment.cynthia L.
Customer did not leave a comment.Jacob H.
Customer did not leave a comment.SHELLY D.