Customer Reviews for 101 Shell

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of 101 Shell

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Sheila F. on

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Great experience all the way around from pick up to drop off!

Jeramie W. on

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Mike S. on

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Jane G. on

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Alex J. on

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Great people. Very friendly

Chris M. on

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rodney D. on

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JOE L. on

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Daniel C. on

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great customer service

Glenn B. on

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James T. on

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Luke was especially helpful and got me on my way quickly.

Daniel C. on

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Ted C. on

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The person that checked us out was excellent.

John W. on

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Patricia G. on

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Did not get any paperwork when picking up the truck. I was not walked to the truck to verify it's condition. (I have rented with uhaul MANY times. Never have I left with no paperwork or a vehicle inspection.) Upon return, the employee was pretty concerned that the Owner's had not followed protocol. He had no way to check me in.

Paul G. on

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Joe was very helpful and quick.

Larry M. on

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MARK H. on

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Have personal that know how to install the trailer to the truck as well as not requiring the customer install the trailer without a jack that the trailer hitch being on the ground requiring the customer to lift the trailer up and try to move it onto the hitch. as well as checking brake lights on the trailer. I have no idea why a trailer has no jack on it to be able to remove the trailer from the truck or install it on the truck? All the other trailers have jacks but this one did not and it was the only one that I needed. I am having to ask when the trailer was last serviced as I have had trailers from here that have shorts in the lighting system making the trailer unusable..

therese M. on

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Larry C. on

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Kelsey H. on

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Gary B. on

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whole experience went smooth, people were accommodating and courteous

Richard B. on

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It appears that the on-line system was having issues. Other than that, good service.

ralph C. on

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The Shell 101 in Raymond where very helpful and courteous great place to do business

Victoria O. on

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It was not me personally that took up the furniture I had two friends that loaded it and took it up to Raymond Washington for me. From what I understand when they took the trucks over they tried to charge him for more gasoline than what was originally in the first truck. They asked both people there to look in the back of the trucks to make sure they were clean enough for him and that everything was okay they said don't worry about it. Then I receive a phone call from the Uhaul Center they're saying that the back end of those trucks were trashed out to had a lot of trash screws all sorts of crap water bottles everything and he was going to charge me $25 clean up for each truck. I called my friends to ask what the heck happened and they said that asked both people to please look in the back of the trucks to make sure they were okay and they made sure the cabs were also cleaned out. So I am questioning why they tried to charge me more gas because I'm paying for this and why they did not look in the back because my friends would have cleaned it out if there was not sufficient for them instead of saying no everything is okay. I am in Las Vegas I'm very far away and I'm just not really happy with what I heard about what was going on at this location.

robyn B. on

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Lorraine F. on

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It went very smooth and very efficient. I plan to use them again next week. I'm very pleased we have the U-Haul in Raymond and they did a wonderful job.

melinda W. on

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Great costumer service

melinda W. on

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Great customer service always goes above and beyond to help

Craig S. on

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Customer did not leave a comment.