Customer Reviews for 145 Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of 145 Storage

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JOHN SCOTT W.
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Customer did not leave a comment.

Stephen B.
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Very Nice Folks

ALAN DEAN B.
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Customer did not leave a comment.

MARK LEE D.
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All good

Gregory Y.
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Customer did not leave a comment.

aaron W.
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NEIL H.
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BETH ANN B.
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Michaelrobert A.
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Customer did not leave a comment.

MARIA LYNNA P.
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Nothing

CHARLES B.
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Steve went way out of his way to accommodate my needs. Great person to represent uhaul

ROGER BROOKS J.
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It took almost AN HOUR AND A HALF to get the reservation taken care of. There was problems with the computer and took several phone calls to the help line to get them resolved. The gentleman helping me did an excellent job he.lping me, and showing me how to use the equipment. Also, the online quote said my cost would be approximately $90, and it cost me over $200. Which I didn't find out until I went to pick up the equipment.

ARTHUR RAYMOND S.
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The rental process was easy and quick.

Kavi K.
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None

Maryann L.
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Was a good experience.Very helpful and informative . Thanks for being there for us in these troubling times.

Jeffreyscott L.
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Customer did not leave a comment.

Joseph B.
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It was the 24/7 ride share so I didn't speak with anyone. Lot was clean. Not much to say. Easier than the pick up that's for sure in Westfield, MA.

Michael G.
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The self check in and out mobile service is the worst cumbersome system I have ever encountered I'm sickened by how bad it was and I had spent a hour each time doing pickup and drop off due to someone at u haul assuming I would want this style pick up scrape the whole thing and start over with some intelligent app design U-HAUL YOU HAVE FAILED YOUR FRANCHISE OWNWRS

Aaronsteven W.
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Customer did not leave a comment.

BRENT L.
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Barry J.
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Frank S.
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Best service in town.

Edward M.
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VERY SLOW CHECK IN

Toddmichael D.
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Customer did not leave a comment.

Angela P.
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Howard C.
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Sean L.
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Alan B.
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denise D.
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Jason B.
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Louis P.
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Educating the staff would help the check out process go a lot faster. After almost two hours, It took calling the area manager to figure out how to get the contract completed. Informing the customer of the cans and can nots during the phone reservation will help also.

Johnedward S.
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Customer did not leave a comment.

Teresa C.
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Customer did not leave a comment.

Felisha C.
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Awesome service and friendly staff

Martin O.
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Very pleasant experience

Doug S.
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I thought the billing was a little confusing. It would be clearer if the initial quote included the insurance and identified this as a daily fee.

KEVIN D.
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Found out the roof was leaking when it started raining. All my things were soaked.

Yvonne H.
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Upgrade the turn in on line locator easier to use. The app would not let me turn my U-Haul return online.

patricia P.
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No one there could put the trailer in place.

Kathy S.
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Have the truck ready with a full tank of gas.

David D.
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Customer did not leave a comment.

Joshua W.
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I was given a new location to pick up my rental truck when I arrived they did not have any I was then sent to another location and was forced to get a bigger truck otherwise I would not have gotten one. When I arrived at the Ann arbor rental the gentleman working was upset and told me that truck was supposed to go out Monday and I could not have it. He told me I needed to call uhaul and figure it out. I told the clerk I already had and uhaul sent me to him. He reluctantly gave me a truck I did not originally want as it was too big but I needed something so I paid for it. Very disappointed in uhaul and will be going elsewhere. Nothing like a company screwing up then giving the customer grief.

Cyndi R. | Overall Experience |
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The people that work there are the best. Very friendly & helpful. If I ever need another storage unit I will definitely call them first.

christina p. | Overall Experience |
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Thank you for everything, you guys were excellent!! Everyone very friendly and helpful. Helped thaw my lock one evening. I will definitely recommend you in the future. Christina

ballooney bin b. | Overall Experience |
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Clean but not well maintained. Very difficult to slide the latch.I complained but it was not taken care of. Two separate times I was locked out due to employee error. I would not recommend to anyone

Scott B.
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Customer did not leave a comment.

Mike J.
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CONTINUE THE EXCELLENT SERVICE.

Stephanie M. | Overall Experience |
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Very nice and helpful staff, cleans and organized. Would recommend the facility.

William D. | Overall Experience |
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Staff was very helpful,this is a clean safe place to store things. The staff were great I would recommend this storage to everyone

Jeff M.
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Customer did not leave a comment.

travis K.
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Very nice gentlemen at the service desk! Fast check in, great explanation on return and gas refill.

Rebecca C. | Reservation |
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The staff was friendly and helpful. The facility is clean and lighted. The storage units do not have lights inside and there is not a gate or even a fence surrounding it. Overall, not bad.

SUZANNE H. | Overall Experience |
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I was pleased with the way my stay with 145 storage went

Paul S.
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Steven was very helpful on a short notice. I was very happy with the service.

Darrell K.
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Great customer service. Truck was ready. Very easy rental.

Thomas B.
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Customer did not leave a comment.

Johnny R.
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James T.
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robert K.
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while using the trailer the brakes did not work tracked off to the left should have some way to secure the rear tires vehicle moved to one side made it hard to get off trailer

Karen B.
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Make sure ALL tires have their recommended PSI!! The tire low indicator light came on and we had to pull over at Meijer just past the US127 ramp to check the pressure. I called Steve to let him know and he told me he did not have a tire pressure gauge that it was in his truck and that they also did not have an air compressor to fill the tire, use Meijer's. Really!!! We did ALL the tires were low!!

Paul D.
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The people at 145 Storage are very helpful to make sure everything is explained and the equipment was in great condition, clean, ran well. Highly recommend 145 Storage for Uhaul rentals.

ME I.
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Customer did not leave a comment.

Jonathan S.
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Mark L.
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Terry F.
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ROBERT K.
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The left tail light had very low light during the trip and could have posed a serious problem at night or bad weather. I would ask that a more through equipment check be do before sending rental items out.

Joe O.
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Customer did not leave a comment.

Anthony M.
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David H.
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No issues.

Lester J.
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They failed to tell me I only had to fill the tank to 1/8. I only drove about 40 miles and put $107 in the tank, as I thought it was the right thing to do and would be reimbursed at a prorated price but did not. I'll be filing a partial dispute on my credit card to make up the difference.

Sue Z.
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Give mileage free

alison E.
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Don't charge them extra for gas when they put gas in the truck already

ALIsha W.
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I feel that if u reserve a truck at 1 location the truck u reserved should be at that location upon pickup not at a different location 5 miles down the road

Steve W.
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Customer did not leave a comment.

Tim C.
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excellant experience.

greg H.
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No improvement is possible. The owner and employee were most helpful, and the equipment was excellent. Great location right at the highway entrance. Nice people!

KRISTOPHER W.
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Everything was great ! Very nice U haul !

Lee S.
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Customer did not leave a comment.

James K.
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The owner was as nice and helpful as anyone could expect

Jeffrey M.
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Customer did not leave a comment.

William F.
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jim C.
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Ken H.
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No improvement necessary : )

Billy H.
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Customer did not leave a comment.

Gayle D.
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Customer did not leave a comment.

Jill M.
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Great customer service here! Would use them again and recommend them to others.

Ashley H.
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Customer did not leave a comment.

KEN H.
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The gentleman who took care of me really did a fantastic job of accommodating me & getting me down the road. He also resolved a conflict in the original rental info & made everything work well. I/we had probably the best experience we've ever had renting moving equipment ever! Ty ty ty!!

Robert C.
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Customer did not leave a comment.

Farid K.
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Very helpful staff!

Lauren G.
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Customer did not leave a comment.

Richard Y.
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Over the years I have rented several trailers from Uhaul. Never had any issues until this rental. Trailer had a strong odor, something dark brown was on the floor towards the front and grease in back. Also two pads out of twelve were stain so bad I couldn't use them. This 5 x 8 trailer was the only one available in Jackson so I couldn't return it for a different trailer..

don B.
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Folks at the 145 storage very friendly and helpful. Thank you all!

Robert W.
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Customer did not leave a comment.

don B.
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145 storage excellent/ friendly to work with.nice u haul location!! Thanks to all.

Dennis D.
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This a very convenient and we'll run operation.

Janet T.
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The Robert Guy was slow as fuck . took him over 20 minutes to get the paperwork ready. DO not think he is computer friendly enough to handle the job efficently.

Lee S.
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Customer did not leave a comment.

Barry H.
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Customer did not leave a comment.

Barbara B.
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n/a

Traci E.
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Cannot view my reciept

Mike J.
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Customer did not leave a comment.

Paul S.
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Customer did not leave a comment.

MARY A.
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Customer did not leave a comment.

mike H.
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Vehicle was ready and waiting, clean and in good condition. Staff was friendly, professional, and prompt. Additionally they went out of their way to return a personal item which I had left in the vehicle.

Diane N.
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The only comment I have is that we had to drive 15 miles or so away from our house and the mileage started from the pick up location and we first had to go back to the house before heading towards the destination in which the mileage was based upon. But over all we liked the service of the U-Haul cargo van.

Jonathan H.
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Owner was very helpful and friendly. Van was very clean and in excellent working order. It made our trip very enjoyable.

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