Customer Reviews for 16 Cents 3 Shoes & 5 Socks
(U-Haul Neighborhood Dealer)

149 reviews

1233 N Division St   Spokane, WA 99202

(509) 464-6807

Location Hours

  • Mon-Fri: 10 am - 8 pm
  • Sat: 10 am - 7 pm
  • Sun: 12 pm - 5 pm

Services at this Location:

Contact Us

(509) 464-6807

1233 N Division St
Spokane, WA 99202

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 8 pm
  • Sat: 10 am - 7 pm
  • Sun: 12 pm - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The person I spoke to on the phone at this location when I was returning my equipment a day early was a condescending smartass he made rude comments, and did not help me at all with the return. He refused to answer any of my questions other than making sarcastic remarks.

tina S. 
Rating:
3.0

I will not be using U-Haul again due to load/share scamming us

samantha W. 
Rating:
1.0

We were charged for the uhaul when we were told we wouldn't be. We were unable to even use it due to a bad tire that had to be fixed. I have a case number and the name of the person who helped us.

William D. 
Rating:
1.0

Official charges overlapped with the original holds which fucked me over and I had to starve for a few days. Would recommend somewhere else wholeheartedly and without hesitation

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Raul M. 
Rating:
5.0

The seats had dog hair on them and it looked like someone had spilled pop on the floor in the middle of the truck cab. Otherwise it was all good.

Leanna L. 
Rating:
4.0

The radio didn't seemed to work. The heater didn't seemed to work. Mask left on floor. Mudd on floor. No lock on the back of the truck. Window cracked. Paint peeling and scratches on truck. Kept saying tire are low and showing a trailer symbol

Carrie R. 
Rating:
4.0

Good small downtown location. Friendly helpful staff

Mark M. 
Rating:
3.0

They charged my for fuel that did not use

william W. 
Rating:
1.0

This was a terrible experience. Despite having checked in prior to pickup and choosing the 24/7 option, we had to wait 90 minutes to get the rental of the lot. It was filthy and it turned out the gas line had been cut, so we had to return after only making it a few blocks away and then waited another 60 minutes to be put in a cleaner and working vehicle. This location is a disgrace and really should not be a partner with uhaul.

Levi M. 
Rating:
5.0

Staff was very friendly and helpful at this location. Easy to check out and back in. Crack across windshield, warning that rear tire was low, radio didn't work, heat barely worked - not sure if a fuse was blown. Vehicle worked for what we needed, but it was chilly in the cab and since we couldn't get defrost to work the windshield would fog up unless we cracked the window.

JOLI K. 
Rating:
5.0

Fast, friendly service. Thank you.

Chad F. 
Rating:
5.0

Nope, it was great.

Rebekah A. 
Rating:
1.0

After canceling my reservation twice on the night before each set time I still was unable to get the size truck I reserved. It is not a good thing to get what they referred to as a free upgrade when in actuality it's only more cost in gasoline. Also truck was supposed to be ready at 8:00.am but wasn't able to pick up until 11:20 With all the bouncing around that was done with my reservation I ended up losing my helpers. My young daughter and I ended up moving alone.

Dawn G. 
Rating:
5.0

Friendly people and quick pick up and return.

Jeff L. 
Rating:
5.0

A/C didn't work in the cab of the truck

RYAN M. 
Rating:
4.0

Customer did not leave a comment.

Anzie S. 
Rating:
5.0

Customer did not leave a comment.

Cindy P. 
Rating:
5.0

Excellent customer service .. thanks Tim.

Rich W. 
Rating:
3.0

Customer did not leave a comment.

ANTHONY E. 
Rating:
5.0

Customer did not leave a comment.

Bettie K. 
Rating:
1.0

Returned the truck a day early and under mileage with extra gas in the tank but was charged a $21 'after hours' fee for dropping the key in the dropbox instead of going in and talking with someone even though I dropped the truck off at around 2 p.m. This is the first time I've ever been charged that fee. Won't be using them again.

Gregory H. 
Rating:
1.0

I received the uhaul with the tank not full. I filled it at the gas station and was charged extra. I would like a refund for the extra gas I filled into the tank. In the amount of $34.00.

EZRA E. 
Rating:
1.0

1. U-haul was not loaded with my requested equipment. 2. Furniture blankets trown in box... not even folded. 3. Staff seemed too busy to check in my vehicle. They made me and other guests take pictures of the mileage and gas. It would have been easy for them to just go look instead of having people run back and forth. 4. I called the store and asked if they had a truck available. They said no. I called uhaul directly and they said that the store DID have the truck. The dispatcher called it "disturbing".

Sean O. 
Rating:
5.0

Excellent job! You made it easy.

Linda H. 
Rating:
5.0

Customer did not leave a comment.

Claudiu C. 
Rating:
5.0

Customer did not leave a comment.

Renae C. 
Rating:
4.0

Vehicle was filty and disgusting. Vehicle was beat up and none of the damage was marked on inspection form on website.

James W. 
Rating:
5.0

Customer did not leave a comment.

Patrick G. 
Rating:
5.0

They are awesome

MUSTAFA D. 
Rating:
1.0

This truck was the filthiest most disgusting vehicle I have ever rented. It reeked of cigarettes. There were butts along the windshield. The dash and side panels were covered in ash and sticky spills. Flies hatched in the cab on day 2. I didn't dare set my purse on the floor. The cup holders?? Omg. Sanitizing against covid or any communicable disease?? An actual Uhaul store did clean this mess up- with a mop, buckets and many rags. When I returned the truck to the store days later - the manager said it was uhaul's a fault. They service the vehicles - not store employees. Uhaul says otherwise. Either way something is not getting done. No vehicle should be offered to the paying public in this condition.

MAGGIE D. 
Rating:
2.0

The only reason I wouldn't recommend this it is so overpriced and we are in a pandemic the cost was just crazy almost the same price as hiring movers and I had to drive 890 miles out of my way just to pick it up so there that cost to

SHAWN H. 
Rating:
5.0

The truck was absolutely filthy, garbage in the cab behind the drivers and passengers seats, a case of water left. All around dirty on the inside.

Tina N. 
Rating:
5.0

Verify my license before I arrive on location!

Anshuman B. 
Rating:
1.0

Can was covered in cat urine when I opened it

Gavyn P. 
Rating:
4.0

They were very patient with me even tho I extended my time and was a few minutes late. They were still courteous. I will use them again

Renae D. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Steve K. 
Rating:
5.0

Customer did not leave a comment.

Mary P. 
Rating:
5.0

However the woman that called me from corporate was a condescending POS. Who's only goal during the conversation was to prove she was right no matter that the info was wrong. She needs to be fired!

Matthew J. 
Rating:
5.0

The gentleman were extremely friendly! However the woman that called me from corporate was a condescending POS. Who's only goal during the conversation was to prove she was right no matter that the info was wrong. She needs to be fired!

Matthew J. 
Rating:
2.0

Auto dirty, service was poor, chgd for gas I didn't use, I would not use this co again.....

Bonnie J. 
Rating:
5.0

Customer did not leave a comment.

JONAS G. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

The mobile process was not clear on how to pick up the vehicle and the truck smelled awful inside. We concluded that the app was needed to find the "pick up my truck" option. By the time the app downloaded, the store was open. We picked up the vehicle 2 hours late and was charged for an extra day plus the penalty. Not too happy about that but overall the store provided a good experience and saved the day.

Ron R. 
Rating:
3.0

Open earlier

Scott B. 
Rating:
3.0

If there is a change, NOTIFY! This 2 for 2 on UHaul for costing us extra time and extra money due to changes we weren't notified about.

Jordan H. 
Rating:
1.0

Dealing with your company was the worst experience of my life. First a day before I have to move I get a text message saying that I have to drive an hour away to get my truck that I rented 10 days beforehand. So then I get onto the online chat and they say I have to call someone to figure out what's going on. So I call the regional manager and say I'm not driving an hour away to get a truck that I need for tomorrow. The regional manager said that they've been having a problem keeping trucks stopped in that size and they've known for quite a while that I would not get the size truck that I needed. So then I was upset because if this was the case I should have been contacted earlier than the day before I needed the truck. So I told him regional manager what are we going to do because I'm not driving an hour away for this truck because that is wasting my gas money and also driving up the mileage on your guys's truck which will make the price go up. So she said that she could reserve me two of the smaller trucks and gave me an address in Spokane to go pick it up. So I go to the new pickup site and I go to the front desk and say I'm here to pick up my two trucks that are reserved for today. And the people behind the desk said that my reservation was only for one truck. And then I proceeded to tell them that I talked to the regional manager and she Reserve me two trucks and I went over the story of my issue with this. So lucky for me that someone returned a bigger truck which was the one that I ordered in the beginning. But what makes me upset is that one the regional manager or the that U-Haul place knew they would not have that truck but yet wanted to wait until the day of to tell me that I had to drive over and our way to get the desire truck I needed which I reserved 10 days ahead of time. And then what made me even more upset is that I go pick up the two trucks. The reason the energy reserved for me and then they weren't there. So to be honest I should not have to pay for the truck that I rented because they caused this mess by not contacting their customers and not making the appropriate reservations when the customer contacted them to correct the issue that they caused. And then to top all of that the regional manager was super rude. This makes me not want to use your company because I'll probably have to go through the same issue again and I don't want to go through the stress of that. It's to the point that if I have to move again I will just use my vehicle and not a rental truck. And just to let you know every customer service agent I spoke to which was like at least two or three pass me off to someone else and when I asked for this information to be sent to a higher up for corporate nobody would give me the answer to that question. Because honestly I feel like your customers should not have to go through this because they already have the stress enough of trying to their belongings and should get what they paid for and if they can't get that they need to be contacted ahead of time way ahead of time and not a day before. So I should get a refund and I am going to be contacting somehow somebody to get this taken care of.

Emilee T. 
Rating:
4.0

Customer did not leave a comment.

JANICE LYNN H. 
Rating:
1.0

The truck was dirty, inside and out. Gas was on Empty. When I brought this to the person who checked us out attention he gave me a blank start and said so, there a gas station down the road. The man was arrogant and kind of of an ass. I had previously ordered a dolly and blankets and had to pick up at a different location from where I picked up the truck. Also the truck itself isn't accommodating to those with disabilities. We had a super hard time getting in and out of the truck. Would be nice to have step-up (like they have in trucks) so that it is easier for short and disabled individuals to get up in the truck.

Jonelle P. 
Rating:
1.0

Reservation was made online. Online folks messed this deal up....Email directed us to location one hour in the wrong direction. They directed us to another wrong location. Finally we made it to fifth location where our truck was. Was told to return it 'by Saturday' to not incur late charge. Told that I might be charged for another day....Returned it Saturday...after an hour waiting to finish...I left as my friends were waiting in 100 degree heat. Was promised no 'over miles' charge by uhaul customer service due to the mixups. Alas, there is full overage charge. My friends - you have not made things right. Lastly - waited an hour and 15 minutes for a rep to talk to....no luck. Music just quit...call dropped. I'll wait for your response before I make my yelp, Google, Facebook reviews. Monday afternoon should be enough time to get back to me. 509-936-1696 Phil Baldwin

Phil B. 
Rating:
3.0

I was told by rep on phone at UHaul that I would receive a $50 credit because of the HUGE hassle. Please have someone contact me. Thank you Camille 208-614-0860

Kenny S. 
Rating:
5.0

What a great experience, the people were amazing and everything went perfectly.

Cara P. 
Rating:
1.0

Showed up at the “guaranteed” 6am to pick up time/self checkout - only to be told I would have to come back at 10am when the place opened when I called UHaul after sitting on hold for 45 minutes. U-Haul Guy on phone was rude, after I told him I had moving help waiting at 7am and they would be leaving, he told me to move by myself stating that he has moved by himself and to use a furniture dolly to make up for it. I asked to speak to a manager, he said he was the manager that day. I asked to speak to his manager, he said someone would contact me within 72hrs and no one ever did. When I came back at 10, it took a half hour to check out the truck and was told to pull around back to get the blankets I rented. Then the guys out back said they didn't have any blankets, then I had to go back to the office, after which it took another half hour for them to figure out how to credit me back for the furniture blankets I paid for. All in all I was behind 5 hours just to get a truck.

Daniel M. 
Rating:
1.0

The 10ft truck I rented was filthy on the inside! Food crumbs everywhere, the steering wheel was sticky, and I was afraid to touch anything. There was even a used, dirty face mask on the passenger floor that would have been easily noticed by staff. Also, the check engine light was on and when I went back inside to notify the staff I was told by a male staff member “Oh, I'm sure you'll be fine. It probably just needs an oil change.” When I stated that I did not want to be responsible for engine concerns or repairs, a second female staff member said “just take a picture of it before you go.” They didn't even bother to come out and check it for themselves. And finally, when I returned the truck, the same male staff member asked me to go back out and take a picture of the mileage and fuel. I guess he couldn't be bothered to go outside and check it himself.

Elizabeth L. 
Rating:
3.0

Self check in after hours. I did not interact with the staff.

Joseph G. 
Rating:
1.0

The truck I recieved was disgusting, had food and liquid spilled all over the center console and radio. There were finger smudges all over the buttons, steering wheel, windows. The truck was not clean or sanitized at all before being given to me. The employee giving me the vehicle had no clue what he was doing, told me to figure out where the truck was & still had not responded to my concerns about a disgusting truck in the middle of a global pandemic. I've emailed more than once, left a voicemail & still have gotten no response but they sure did charge me for a cleaning fee TWICE after I provided proof that the truck was disgusting when I picked it up. I will never be going to uhaul again, and will be discouraging anyone that asks from going to the 16 cents location specifically.

Loghan B. 
Rating:
1.0

After an hour of trying to get the rental (computers were down), Truck was on Empty- literally, the fuel light was on. The rental agreement charges a lot of money if you bring it back with less fuel; so somewhere someone was charged for fuel, but nobody ever refilled it. Wasted a lot of time and the entire process was unorganized.

david M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

people there were very nice

HOWARD M. 
Rating:
5.0

Nice helpful people,🙂

VICKI H. 
Rating:
4.0

Customer did not leave a comment.

Nicole P. 
Rating:
5.0

Both sides of the truck had damage that was not shown on the downloaded app. I tried to take a current photo to show the damage but it did not work. The rental staff came out and photographed the truck to show the prior damage before my rental commenced. She was very conscientious.

Frank P. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN R. 
Rating:
5.0

Customer did not leave a comment.

Samuel S. 
Rating:
1.0

Austin from the phone lines made me feel bad because,he Double book the track in then decided to yell at me about it when I asked if I could rent it again when I didn't need to I was confused on how long I had a for. I asked him to apologise for his rudeness and he told me that it's my opinion that I feel that way and I said apologise to me now because you have no reason to talk to me that way and he proceeded to tell me that I needed to bring the truck back! I said you guys are getting paid for the extension which is why you guys have it am I correct or not so why are you giving me grief. I even posted about it on Facebook have a good day.

Keith D. 
Rating:
3.0

The website is very deceiving, it looks like a store front, but is literally a parking lot with a spot to return the key. I really wanted to talk to someone about my situation this morning.

Breeann N. 
Rating:
1.0

I will no longer rent from 16 cents, 3 shoes & 5socks store. The employees there were rude and very in service. The truck I rented was dirty and hadn't had previous maintenance. The truck tires were missing air and were down to 16 when I exited their store. Poor maintenance puts a burden on the customer and also puts them at risk while driving on the highway.

Jennyfer M. 
Rating:
3.0

Customer did not leave a comment.

Kerry C. 
Rating:
3.0

Tell you customer service representative to actually make an effort. I was having problems returning the truck and the employee was no help at all. Needless to say I won't be using uhaul ever again.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

Jon D. 
Rating:
4.0

Customer did not leave a comment.

Eric D. 
Rating:
2.0

Truck had not been cleaned inside, cab had old food in it and we had to sweep dirt and debris out of cargo box. Very disappointing.

John S. 
Rating:
1.0

They did not do an inspection of the interior. I spent an hour on cleaning the inside interior in order to drive the vehicle without the horrible smell, and stains.

Thomas H. 
Rating:
4.0

Customer did not leave a comment.

April R. 
Rating:
3.0

The cab of the truck was a bit dirty. The truck needs an alignment. I had to keep the steering wheel in a left aimed position to go straight. The lock on the truck was extremely difficult to get off and the employee trying to free the lock was very unhappy about it. That's fair. Uhaul needs to provide a new, functional lock. No staffer should have the amount of hassle that this guy did because of a non-functioning lock.

Amy S. 
Rating:
5.0

Customer did not leave a comment.

douglas H. 
Rating:
4.0

Don't ask for a personal reference.

Donovan L. 
Rating:
3.0

Try another place

Joshua F. 
Rating:
3.0

Picking up the rental took 45 minutes. The customer service line did not work. I was hung up on. The customer service reps were not responsive in the chat. I had 4 different reps before the problem was fixed

Amanda B. 
Rating:
3.0

The truck I rented was absolutely filthy in the midst of the COVID pandemic. Unacceptable and will not be utilizing services again.

Michaelyn B. 
Rating:
5.0

I feel that the Uhaul team at this facility is doing everything possible to provide fast and friendly service.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

Julie B. 
Rating:
5.0

Customer did not leave a comment.

Shelly C. 
Rating:
5.0

Customer did not leave a comment.

Shelly C. 
Rating:
3.0

Professional and polite. What more could you ask for.

Shaun N. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Great Staff! Friendly and ready to help with any problems. My rental, from check out to checking back in was pleasant and fast

Greg P. 
Rating:
5.0

Customer did not leave a comment.

Marsha T. 
Rating:
2.0

Disorganized, did not explain directions clearly for pick up and drop off

Callie S. 
Rating:
5.0

Customer did not leave a comment.

Betty P. 
Rating:
5.0

Customer did not leave a comment.

derald C. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Tim is great. Fast, efficient and couteous!

Mujahid S. 
Rating:
1.0

Overcharged. I emailed and never heard back about the issue.

Elyssa S. 
Rating:
1.0

Scammed me on insurance (signed me up for it without asking me). When I told them I didn't want it, they promised to remove it, but still charged me for it. Check engine light was on in the vehicle.

Erika S. 
Rating:
5.0

Customer did not leave a comment.

shawnna B. 
No reviews have been submitted for this location.

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