Both sides of the truck had damage that was not shown on the downloaded app. I tried to take a current photo to show the damage but it did not work. The rental staff came out and photographed the truck to show the prior damage before my rental commenced. She was very conscientious.Frank P.
Customer Reviews for 16 Cents 3 Shoes & 5 Socks
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JUSTIN R.
Customer did not leave a comment.Samuel S.
Austin from the phone lines made me feel bad because,he Double book the track in then decided to yell at me about it when I asked if I could rent it again when I didn't need to I was confused on how long I had a for. I asked him to apologise for his rudeness and he told me that it's my opinion that I feel that way and I said apologise to me now because you have no reason to talk to me that way and he proceeded to tell me that I needed to bring the truck back! I said you guys are getting paid for the extension which is why you guys have it am I correct or not so why are you giving me grief. I even posted about it on Facebook have a good day.Keith D.
The website is very deceiving, it looks like a store front, but is literally a parking lot with a spot to return the key. I really wanted to talk to someone about my situation this morning.Breeann N.
I will no longer rent from 16 cents, 3 shoes & 5socks store. The employees there were rude and very in service. The truck I rented was dirty and hadn't had previous maintenance. The truck tires were missing air and were down to 16 when I exited their store. Poor maintenance puts a burden on the customer and also puts them at risk while driving on the highway.Jennyfer M.
Customer did not leave a comment.Kerry C.
Tell you customer service representative to actually make an effort. I was having problems returning the truck and the employee was no help at all. Needless to say I won't be using uhaul ever again.Matthew B.
Customer did not leave a comment.Jon D.
Customer did not leave a comment.Eric D.
Truck had not been cleaned inside, cab had old food in it and we had to sweep dirt and debris out of cargo box. Very disappointing.John S.
They did not do an inspection of the interior. I spent an hour on cleaning the inside interior in order to drive the vehicle without the horrible smell, and stains.Thomas H.
Customer did not leave a comment.April R.
The cab of the truck was a bit dirty. The truck needs an alignment. I had to keep the steering wheel in a left aimed position to go straight. The lock on the truck was extremely difficult to get off and the employee trying to free the lock was very unhappy about it. That's fair. Uhaul needs to provide a new, functional lock. No staffer should have the amount of hassle that this guy did because of a non-functioning lock.Amy S.
Customer did not leave a comment.douglas H.
Don't ask for a personal reference.Donovan L.
Try another placeJoshua F.
Picking up the rental took 45 minutes. The customer service line did not work. I was hung up on. The customer service reps were not responsive in the chat. I had 4 different reps before the problem was fixedAmanda B.
The truck I rented was absolutely filthy in the midst of the COVID pandemic. Unacceptable and will not be utilizing services again.Michaelyn B.
I feel that the Uhaul team at this facility is doing everything possible to provide fast and friendly service.Steve M.
Customer did not leave a comment.Julie B.
Customer did not leave a comment.Shelly C.
Customer did not leave a comment.Shelly C.
Professional and polite. What more could you ask for.Shaun N.
Customer did not leave a comment.MICHAEL M.
Great Staff! Friendly and ready to help with any problems. My rental, from check out to checking back in was pleasant and fastGreg P.
Customer did not leave a comment.Marsha T.
Disorganized, did not explain directions clearly for pick up and drop offCallie S.
Customer did not leave a comment.Betty P.
Customer did not leave a comment.derald C.
Customer did not leave a comment.John W.
Tim is great. Fast, efficient and couteous!Mujahid S.
Overcharged. I emailed and never heard back about the issue.Elyssa S.
Scammed me on insurance (signed me up for it without asking me). When I told them I didn't want it, they promised to remove it, but still charged me for it. Check engine light was on in the vehicle.Erika S.
Customer did not leave a comment.shawnna B.
The people at this location are amazing.Lisa L.
Fire the people at 16 cents 3 shoes & 5 socks! The worst experience iv ever had Ever. I literally got told when i came to pick up a truck that they hate uhaul. And that i need to have the truck back by 4. I told her when i made the arrangements i wanted the truck till they close at 5 just in case, but the person I called in store couldn't make it till 5 but he could do it till 4 and it would be fine. She didn't care and said you paid for the truck you have it now, the other person is out of luck. I said maybe you should call them and let them know the situation. She told me she couldn't do that. So me and my wife hustled to have it back in time, because we couldn't imagine how bad that would be for the next person because these people don't care. Then when we came back to drop the truck back off i had to search the store for 15 min just to even find the sales rep again in the store. I finaly got her attention got looked at and she acted like i wasn't their. Then when the lady that aced like i didn't exist, finally came to the counter she said she couldn't help me and walked off Without saying anything more and got the other lady rep that had told me she hated uhaul. that i guess was still in the store, couldn't find her before. She told my wife and I to move over so they could help someone els that was getting a couch. I said no because we were already at the end of the counter in first place and then the lady told me the other people are customers im just uhaul. Basically that I'm not and my money is not worth her time. I cut her off because she was about to say something els and asked her to "just finish the paper work so we can leave, we just want to leave". She then gave me a rotten look and finaly proceeded to finish the paper work. Then printed it off and LITERALLY THREW THE PAPER AT ME! And said "Now you can leave." Were so pissed off never have we been treated so horrible. Me and my wife have rented uhaul more times than we can count over the years and its been great every time, but this office needs to fire these two women that were working on march 1, 2020 from 12-5 at the 1233 division store. Or just do like they also said they cant wait till they dont have to deal with uhaul anymore and give them their wish and take the franchise out of their hands. Just horrible!Chad L.
Customer did not leave a comment.Connie F.
Tim was very helpful and easy on the eyes too!Darin B.
The lady was very rude. She never greeted me, and she glared at me and rolled her eyes anytime I said something to her. She kept asking me the same questions and was very rude when I answered. I told her I wasn't able to get the online part to work to check the truck back in and instead of trying to help me she originally said she couldn't help but then said it would be an extra charge. She was silent for about 5 minutes and then said your receipt will be in your email. She was also arguing and rude to the guy she was working with. I love the North location but I will never go back into the Sharp location.Mariah M.
Customer did not leave a comment.David S.
Customer did not leave a comment.Jason M.
Vehicle exterior was dirty. There was no orientation regarding the operation of the vehicle. I figured it out on my own. They just gave me the keys and pointed to the truck.James M.
Customer did not leave a comment.Ricky O.
Customer did not leave a comment.Cody L.
The truck wasn't ready when I came. They had extreme difficulty with the check in process and were rude. Now today I looked on bank account and they double charged me!!! I'm very unhappy!Rebecca Y.
The employees at 16 cents were amazing to work with! Definitely recommending them to friends and will rent from them again in the future.Bradley M.
This location has TERRIBLE customer service. I rent on average 3 uhauls a month and this is by the far the WORST place to rent a uhaul. When I went in to pick-up the truck rental the person helping me said I had to use the app to rent the uhaul. We don't use the app because it is a pain in the ass. I said I don't like to use it. His reply was "you want me to do all the work". My reply was YES as a matter of fact I do. Upon return - the truck sat in the lot for 24 hours before they checked it back in so we incurred another day rental. I called and they refused to change it. We are a business that rents uhauls a lot and THE only reason we came to this location is because the location we usually rent from did not have a truck. I would not recommend anyone to rent from this location - from start to finish the customer service was THE WORST.London H.
Donivan was amazing at check in!!! Great customer service all around!VIRGINIA M.
Only delay we had was operator was training a new employee, but we were in no rush and walked him through the process without issue :)Valena A.
Customer did not leave a comment.MARY H.
Customer did not leave a comment.Kathleen H.
Excellent customer service, friendly and professionalScot W.
Quick, simple, helpful. They were great in every way! I am very grateful!Mark G.
Reps who act like they actually care about your business rather than doing as little as possible.Scott W.
Tar all over floorboards destroyed pair of shoes.Shari C.
The person who helped me get set up for the rental used the word "retarded" to describe the amount that is charged to a customer if they don't return the rental with the proper amount of gas. Although I appreciate the warning regarding returning it with the correct amount of gas in the tank, they need to be trained in using professional language with customers.Katherine U.
The person helping us was really helpful but the older man and woman barely acknowledged anyone coming into the store.tyana H.
I'm very pleased with the service they provide they provide excellent customer serviceMaria W.
Customer did not leave a comment.Andrew P.
Truck was dirty inside, had to ask twice for help getting pads I rented out in truck, had to wait while employees told jokes to each other about customers that came to their store (it's a furniture store that also does U-Haul). Totally unprofessional.Daniel T.
Line was a little long to check out. Need more desk help, but very professional crew.Todd B.
Customer did not leave a comment.Gale C.
We were given a number to call when we were ready to drop of our U-Haul in order to find a location near us. The number we called did not seem to be a part of your company. Luckily we called the location where we picked up the vehicle and they found us a place nearby.Jason G.
Take care of business on line, makes check in and out a lot easier. U-Haul is starting using existing businesses to make rental easier, but the staff are a bit slow and unaccustomed to the process and you can smooth it out by inputting your own information on line.Stephen B.
Customer did not leave a comment.Payton M.
The young man at the counter was personable and professional; Unlike the man at the AtoZrental location here in Spokane. The only thing that would've helped was a heads up that I needed to keep the key until after I had used the app to return the vehicle. Lol I dropped it in the drop box and then realized I was supposed to take pictures etc. Everything was awesome otherwise!Diana S.
Clean the cab area. The back box was very clean which made up for the dirty vehicle and interior.ROY E.
Customer did not leave a comment.Matthew M.
Customer did not leave a comment.Jason M.
There was a huge mix up and they did not even have the right truck ready for us. So after hour taken up of our moving time they also tried to charge us extra for things we did not even receive! The 24 hour guy didn't even call us back till 45 min of waiting around. Then he really didn't stand up to customer standards because he was pretty rude and seemed to not care if we got our truck or not. My move started with a nightmare which is not what should happen. I would never use U-haul again if it weren't for the positive experience we had at drop off.Elizabeth C.
Send me to the location I reserved. I reserved truck in Airway Heights, flew from California and you moved my pick up location the day I boarded my flight. When I picked up the truck, none of the things I ordered and prepaid were available - so I then had to drive to Airway Heights to pick all those things up - or at least the things they had. Some of what I had paid for they did not have (5" wrap on spools)Randall L.
Customer did not leave a comment.Greg S.
Customer did not leave a comment.JON D.
It was definitely hard to get in and out of the parking lot, but we appreciate them allowing us to drop off the truck and car transport so we didn't have to drive all over the place.Heather K.
Customer did not leave a comment.Christine S.
The girl at the counter was new and the other one was on her phone and I'm not 100% sure I received all the paperwork I needed. The girl that helped me was awesome though. The only person through this whole process that was.Jasoon P.
Customer did not leave a comment.Joseph Y.
I returned the truck at 8:10 the same day to the nearest drop-off location, which was Blue Moon Auto Repair at 1403 N. Greene St. It was closed, so I put the date and time on the paperwork that I put in the drop-box, along with the key. Now I'm being charged $180 for three extra days, even though I returned it just 12 hours after having rented it. (Contract # 86454324)ted M.
If you rent equipment like furniture blankets, be sure and count them. Also, always check the truck carefully to make sure all scratches etc. are noted.Philip B.
Customer did not leave a comment.Gloria J.
Outstanding, on top of things.backer S.
Worse experience in my life,no Uhaul signs on building,opens at 0900,called corporate three times,they new nothing about new drop off the place they directed us to was a furniture store,they told us they would not be able to except because they would not be open as a Uhaul except or until Monday we were there on Friday.finnally they excepted after talking to Uhaul.spent 3 hours on phone ,looking for drop off and finally dropping off and doing paperwork.I will never use Uhaul againjerry A.