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Kevin Allen
Customer Reviews for Shelby Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nobody was there to help me abs did that reason I was charged more money and if someone was there that would not have happened abs I think I should get a refund because I could have fixed that problem
Donna MageeI rented a U-Haul to travel roughly 50 miles to pick up a few heavy items to bring back to my home. I did the self pick up which was great for me because my work hours are odd. Uoo pon getting into the truck I was overwhelmed with the smell of cigarettes and the sight of crumbs from the previous user. As soon as I crank the car on, the check engine light comes on. I bring my truck home, open the back and realize this truck is filled with someone else’s furniture items. I call the 24/7 U-Haul help line, after about 30 mins I speak to someone who says that if the truck is running fine, I should be okay to use it and I won’t be liable for damage to these furniture items. The following morning, I drive the truck to my destination into the loading dock, sure enough the truck cuts completely off, and proceeds to cut off 3-4 additional times after that. Luckily I was able to make it home, I assume there is a problem with reversing the truck or something. Unfortunate experience at this location.
Sharikah PattonCharged extra
Casey AllenIf all Uhaul locations were as professional and courteous as Shelby Storage, you would never receive a complaint. They are a 10 in my book!
Bill WINTERIf I could rate U-Haul overall I would rate it poor a 0. This location and site manager were amazing to deal with. I had a reservation to pick my truck up on Friday for mobile pickup. The truck was no where to be found I was reserved to three other locations without consent that were over an hour away from my location. U-Haul hung up on me twice during 15 minute duration calls. They did nothing to apologize or rectify the issue.
Caleb KraftStreamline the pick up process, had trouble going through the app and figuring out how to get the keys
MASON ELMOREAmy was great!! It was so nice to work directly with a person rather than doing things online. And everything was handled quickly.
Freda HollidayEverything was great until I got behind in my payments which was fully my fault but the communication was totally off because they made me believe they auctioned off my unit way sooner then it was they sent me an email saying it was being aunction in July but it never was until January because they had to put a lien against it first so when I found that out it was too late because by then the lien was put in and it was actually being auctioned off and the amount owed I couldn’t afford to pay the next day after finding all this out so that was definitely a big problem for me because if I would’ve known my stuff was still there I could’ve paid a lot sooner and I’m sure a lot less so if you all actually read these comments maybe this will help with better communicating the steps of the auction process sending emails months prior to an actual auctioning is not the right thing to do I don’t know if that’s what you do to everyone or if it was a mistake but it was done so that’s something to be aware of and pay better attention to next time. Anyhow it was an decent unit it’s outside so you do have place things in a certain way to not be on the ground and you have to make sure you have pest repellent to protect your things as well.
KEELA BLUFORD | Overall ExperienceThe location in Shelby the property manager Amy is about the best manager in any location I wish everybody in the world could be like her she is the absolute best I would just go there just to talk to her not even have a storage just to go there to communicate with her was a pleasure
LAWERENCE WRIGHT | Overall ExperienceAmy was always so pleasant and helpful. Thanks for helping to keep our storage items safe.
RHONDA GRIGG | Overall ExperienceNot happy that I made a to pay the rent one day at the first of the month and she informed me that if it wants weren’t moved out by the second that it was in the contract that they were given a refund I did not know the girl was going to move out that soon but they should be some kind of lenience to Pay one day move out the next so she could refund some money no I’m not happy no I would not recommend anyone to rent from y’all
JULIE CROTTS | Overall ExperienceLiterally the worst experience I’ve had with U-Haul probably will not use them again website wasn’t working right and people that tried to help couldn’t and had to wait an extra day to get rental and just overall not good not happy about the situation but tried to make the best of it
Paul BollingSelf check-in with App worked great. Simple to use and efficient. Customer Service rep was great in allowing a much more convenient location to our final destination, one of the great perks with UHaul...many locations to choose from.
ROGER HOGSTONIt was great working with Shelby Storage. I will be recommending all of my friends to use them.
Sharlayne ThompsonStaff was great, the facility was well lit and clean.
Brian Childress | Overall ExperienceAmy here great…uhaul as a company horrible. I will Not rent from uhaul again or recommend them to anyone
JONAH ROSENTHALWhen you have nothing and your going to lose everything like in a sewage flood we felt this place was the best we could get and they helped us when we were needing a unit same day as the flood. Sadly the rat bait was unaffective that they threw in our unit. Roaches & Rats were big especially in our unit. We did not have any cardboard etc luckily we had decent hard plastic totes in there. You couldnt go to the managers building to talk to someone from the inside unless by vehicle triggering door sensor and even if you wanted too.... We were told a manager of many would be on-site.....when we went by the small manager building there was a sign up that said "closed call this #"..... i understand the units are unconditioned but we also had the unit with a big dent near the side of it and on the panel above it. It was not a super bad place, but there are several rooms for improvement. Also improving their security cam system....i saw as little cams as possible and in my opinion it doesnt matter how cheap the location is but rather that their property is well in security for the units they do have occupied as that is another big factor people look at when needing a place to store their belongings.
ANGELICA REAGAN | Overall ExperienceThey are a wonderful and safe self storage company. I also found them convenient and they were patient with me when it came time for me to move my things when I got sick. Blessings!
SHEILA HARRIS | Overall ExperienceI used to box to drop the keys off
TEALIA DEBERRYThe folks there were great!
BILL OWENSNone
LARRY HEAFNER | Overall ExperienceOnly used for a short time but had a smooth transaction..
ROBERT COLE | Overall ExperienceNever had any problems place was nice staff was always very helpful. Thank you
DIANE HEARNE | Overall ExperienceThere were water damage on some of my boxes. I had a box with clothes and there were water damage on the box. I had to toss out the box due to strong smell of mold and mildred. There was a water leakage problem. I had to fight off a lot of spiders off my stuff before loading it on the truck. Sometimes access to the gate wasnt working. We had the storage for about 10 months.
Joshua Hinton | Overall ExperienceJ
WHITTANY ODEMSThey protected my stuff for 3 years. So thankful I was able to find this place when I needed it.
brittany chambers | Overall ExperienceThe only online check in and check out did not work on my phone for whatever reason. The contract never came through by email and none of the steps worked for checking in and checking out. The location and equipment and person helping were great, but the UHaul “contactless” platform itself made things really extra stressful. It is not set up to work in more country locations where there is poor cell service. I was worried the whole time I would get an extra charge because I missed some step because none of the links worked like they should. Luckily the people working at the site were very helpful.
Anna ParkerEverything was great, would definitely use them again in the future
Kevin Brown | Overall ExperienceThe unit we had, had open rat replent on the floor of the unit. And our unit leaked water and we had stuff to get wet. And some items Ruined because of that.
CYNTHIA LITTLE | Overall ExperienceTabitha was friendly, informative and very professional when providing me with my storage unit. It is nice to have extra space sometimes that is clean and secure!! Definately have told people to use if needed. Thank you Tabitha for a great experience !
donna wells | Overall ExperienceIt was a convenient and well maintained facility. It was a pleasure to rent from you all, never had any problems whatsoever. Thanks for courtesy! S.MOOSE
Steve Moose | Overall ExperienceThis was not the location I scheduled to pickup from. I didn’t realize that Uhaul had change the location to one where I had to drive a lot farther to pickup the truck. Uhaul should do a better job of getting the equipment where the customer scheduled pickup location.
Guerry SchumanUnit had rats in it that destroyed a lot of my things.
YOLANDRA ESKRIDGE | Overall ExperienceI would have liked a paper contract. I believe there was a typo in the email address and I never received the original contract.
KIMBER LAILSuper convenient for my location, wish I would have been able to use this location for my previous drop-off a few days prior. Rep was friendly and efficient. No hassle drop-off.
ROGER HOGSTONTabitha provided everything I needed and more. I was very happy with her customer service. I will definitely recommend her and that UHAUL location to a friend.
Erik MillerPlease make sure you don't change our pickup location for our truck last minute.
Danny ZiemerThe storage area was very dirty and had rat feces and traps in it. It was a lot smaller than we thought also. We may end up getting a bigger one.
James Hendrix | ReservationVery nice an clean
David Heavner | Reservationwhen the customer updates their phone number with a customer service representative over the phone and on their account online as well it would help if you actually called the new number to tell them they have to drive to the middle of nowhere to pick up their equipment instead of where they originally thought they were supposed to go. then it would help if you didn't have to wait for 45 minutes for the computer to update after you already were put an hour behind because the lack of a phone call. then it would help if the truck wasn't parked on a hill when they Mark the fuel gauge so you don't run out of gas 2 miles down the road. And it would also help if the brakes actually worked and the thing didn't steer like a school bus. Next time I'll just use Penske. Even if it is more expensive.
Brandon QuinnEverything was perfect. It is exactly what we need. No issues or concerns
Donald and Mary Gloege | ReservationAffordable and nice place
Katherine Ramos | Reservation-
John Tedesco | Overall ExperienceVery helpful. Clean units.
Privacy Request | First ImpressionsThe receptionist was amazing and super friendly!
Privacy Request | First ImpressionsDropped off after hours, but received my accurate email receipt first thing the next morning.
MEREDITH ROWEU haul"s rates are too high. Personnel was great to work with !
Edwin Snappunit is roomy and easy access
Privacy Request | First ImpressionsAuto gate to units is broken/using a bicycle cable to lock.There are 4 reservations in my name but I only made one reservation??? If I was charged the $6.95 for each please be sure to refund all 4.
Privacy Request | First ImpressionsI had an excellent experience. The lady that assisted me was very kind and very knowledgeable. I very much appreciate her assistance.
Privacy Request | First Impressions