The truck share program was extremely frustrating. 1. I was after the pick up time so the pick truck option was gone from the app (is anyone on time when moving?). First chat out reach 2. Finally got through app check in. Would have much preferred to do that before arrival when not standing in 90 degree heat. Why not prompt that as soon as rental is confirmed? 3. The lock box code was “SENT” so the screen said component code sent. I kept waiting to receive it. Only after calling did we figure out the code itself was SENT not that I should expecting to receive it. This is an idiotic word to use for the code. 4. I feel like I basically became a U-Haul employee with all the pictures I was asked to take before and after return. Also half the pictures can’t be taken because the units are parked so close together. Concept is great but currently the PowerPoint all the executives agreed to is prettier than the reality.
Jonathan J
Pleasant City Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Shelby, NC 28150
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Customer Reviews
- 4.5 Average Customer Rating
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Very friendly and helpful staff. Highly recommend.
paul jThe man at the u haul pick up was very helpful, very good run place .
Gordon CFirst, we received no information that explained the check-in process to retrieve our rental, we showed at 9:00am as was the contract, no one at the location. Came back at 10:00, no one there. We called the location Friday and Saturday. At approximately 10:18am we called the WNC Regional office who explained we didn't show at 9:00am and they would have to rewrite our agreement. We also we told them, and only then, we would be retrieving our keys from a location conic on premises. The lack of communication from U-Haul, and this location was poor. This lack of communication out is over 2 hours behind. Never an apology, never an offer for any type of why we were not communicated with over a different check in process. Lastly, the floor of the rental was dirty, requiring us to sweep and wet mop before putting our items in the truck. The drop off location was excellent, they thanked us for wet mopping after we were finished, horrible rain throughout our move. A frustrating day and rental that could have been prevented with the proper communication in the front end.
Kenneth EFast and efficient
Shana R