The access road to the storage units is full of pot holes and is unpaved so very difficult with a large truck to unload. No fencing around the perimeter, not enough lighting and no security. Staff was very friendly and made it easy to rent the unit.Sheldon S. | Overall Experience
Customer Reviews for 1947 Lyford LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had to go to another location to obtain a dolly so that wasted a couple of hours that could have been used for the move, but otherwise, very good experience.Sheldon S.
1 the truck was disgusting 2 the app didn't work for the return 3 $38 for 1/4 tank charging over $4/gallon is insaneEmily C.
Customer did not leave a comment.SHELDON S.
This location has the sweetest customer service representative. Very kind and helpful. I feel confident with my storage rental.Sharon O.
Customer did not leave a comment.RICHARD C.
I Was Extremely Disappointed Snow Packed Door Ice Half Inch Ice On The Floor Inside I Never Moved In Nearly Slipped & Fell Inside. I’ll Be Contacting CorporateDerrick C. | Overall Experience
Customer did not leave a comment.Nellie C.
Customer did not leave a comment.Musa O.
NO PADS and sent to wrong location for pickup of UBox. My stuff arrived safely due to great packing by MS MGMT.nancy D.
Customer did not leave a comment.Kevin S.
Friendly and fast...overall great service!Katherine Z.
the pricing was very unclear and I was giving a different amount twice, so thats frustrating. Or else it was very easyDerrick W.
I was disappointed that I ordered the truck in Janesville...but had to go elsewhere to pick it up.Arlene R.
Don't allow customers to rent from here. The only person in the building didn't know how to rent a truck and had to call uhaul customer service. My wife waited in the car while I was getting the truck and it wasted almost an hour of our time and we felt that we shouldn't have to pay full price for the rental because there were no trucks available near where we originally requested, so we had to pay over $40 in extra mileage charges. Absolutely terrible experience.Shaun M.
Customer did not leave a comment.AMEER H.
Location was great, very good representative. Location could use more variety of vehicles.Ken K.
Customer did not leave a comment.Shane H.
The owner was not there when the website said the store opened. Had to wait 15 minutes for attendant to arrive to get the truck.Grace M.
Customer did not leave a comment.paul D.
Only problem was having to walk through a muddy dirt path tp get to the truck.JOHN B.
The truck had a leak so while driving several hours in the rain my wood furniture was soaking up water from the bottom of the truck. And the claim filing process for damages is a joke. Hire professionals, do not ever use Uhaul.Allison B.
Customer did not leave a comment.Andre M.
Customer did not leave a comment.Gail C.
provide help for customer in getting the trailer hooked up and doing a light check.JEFF I.
Customer did not leave a comment.Kimberly N.
Customer did not leave a comment.Richard G.
Don't over charge customers.I'm still waiting on my refund from the over charge I was charged twice 188.00 and 160.00 the refund I supposed to get back in my account.Rhonda V.
After hours dropoff so no way to judge this locationJOHN S.
Customer did not leave a comment.Mark F.
I ordered my rental on lime. We wanted Elgin but none available, so I chose Genoa 34 miles away. But for some reason we had to go to Rockford 57es away. Kelly was amazing to contact U-Haul corporate to see about covering those extra miles we had to drive. We will definitely us Kelly for very local trips.Jennifer L.
8/5/2016 Uhaul screwed me on a rental truck. Reservations were made over 2 weeks ago. We are scheduled to move from Rockford, IL. to Elgin IL.- on 8/6/2016. With plenty of things all ready to do that comes with moving, I get a call this morning telling me I would have to drive 75 miles to Madison, Wisconsin to pick up the truck I reserved. That is completely asinine and UNACCEPTABLE! Especially when the agreement between me and the local agent was to pick the vehicle up in Rockford, Illinois. If you are concerned about making things right, then cut me a check for the additional $82 I had to spend last minute to reserve a moving truck through Budget or deliver the truck on time. I will never ever use U-Haul Again after this fiasco.Derek P.
Customer did not leave a comment.SCOTT E.
Customer did not leave a comment.OWEN C.
Customer did not leave a comment.JOHN B.
Clearer markings of where to physically park van when office is closed.SOPHIE G.
Customer did not leave a comment.LUCAS J.
Poor access and the access streets were rough.DANIEL M.
I dropped the vehicle off after hours. The building was in a convenient location and seemed well maintained from the outside.NICOLE C.
Customer did not leave a comment.LARRY A.
There was 1 truck available & I called to confirm that it would be available at noon when the pickup was scheduled for. When I arrived the attendant was out to lunch despite the noon confirmation on the ONE truck- must've been an excitedingly busy morning to forget that someone was coming in for the 1 vehicle that was available at the time. When the attendant finally did arrive she was visibly iiritated that someone dare interrupt her precious lunch hour- as evidenced by my hello to a non responsive stare, which is never an endearing quality in a service position. I realize Ely is a small litlle backwards town, but it seems to me that complacency & entitlement may have set it in a long time ago. Please don't be like the rest of corporate America & forget that the people who are representing your best interests are the face of your company & each individuals experience is dicated by their individual experience.STEPHEN L.
It was a good experience and easy checkin/out.Nicole B.
Two tires were bald when they rented the equipment, I had them put the tires from another trailer on the one I rented before I left, also the bearings were leaking grease. the Bald tires were put on another car transport for rent, U-haul better hope there is not a major wreck because of the lack of a checklist procedure and those tires give out on a freeway. Respectfully jim BowenJIM B.
I wound up renting a Uhaul truck in Ely Nevada only because there is no car rental location there and I had no other option for getting out of that miserable town. The woman who helped me at D&S was pleasant to deal with.Timothy S.
My rental was not ready when promised. It was nearly five hours late. All the equipment that I requested was not available., i.e. pads. The location never called me until I called them first.PEGGY P.
Please consider a full u haul center here in ely. D and S staff was excellent. However a full blown rental facility is absolutely what we need here. No disrespect intended to D and S. They are doing the best they can with what they have to offer. We need a complete U-Haul operations center here right down to the bubble wrap.VISILIO C.
Customer did not leave a comment.KAREN G.
Customer did not leave a comment.HERBERT R.
be courteous, and friendly. location reeked of smoke and receptionist hacked non stop. very dirty with ashtrays and lots of dirt and dust everywhere. could not wait to leave. will never rent from this place again. would rather drive the two and a half hours to a budget location than step foot in the that place.KENNY L.
Customer did not leave a comment.HAROLD H.
too expensive for just 300 milesAdam H.
The girl behind the counter kept on saying the F word while we were trying to pick up the trailer and truck. She was rude and very non helpful. I will never recommend this business to anyone. I have let everyone I know what a bad experience it was. The only good thing is that one of the mechanics was very helpful in helping me get the trailer and hook it up. The girl behind the counter was a nightmare. She was also smoking a cigarette while she was assisting us. I will never ever go back.Debra O.
Customer did not leave a comment.CESAR M.
Customer did not leave a comment.RYAN F.
Customer did not leave a comment.JOSEPH C.
Customer did not leave a comment.Gerardo D.
It's the only one in my area so I had to use it.stefanie S.
Drop off was easy and efficient.Curtis G T.
Customer did not leave a comment.Joe W.
Customer did not leave a comment.GARY M.
All was have a smil on it was a good exprincJERRY E.
Phone number and address of location are not listed correctly on the internetCHRIS C.
Surprisingly did not have any problems dropping trailer off at this location, must have gotten there at a good time. Called them first to let them know I was coming. I really expected to have problems but gal was helpful,friendly and got us in and out fast.JANE L.
More polite Employee,who will let you explane what you want ,and make sure what you want is what you get.JEFF F.
number of available vehicles could be increased.JOHN M.
The rudest person I've ever met who left to go home with us standing in the parking lot. Had one car hauler that we had reserved and driven 145 miles to get and discovered it was broken. Did nothing to help us and I had to call central office. Horrible experience!!!LORI H.
The young woman there was rude, inconsiderate and took two hours to complete a lunch break. The mechanics there didn't know how to get ahold of her, and when she finally returned, never even apologized. Wouldn't recommend their service to anybody, unless you absolutely had to use them.michelle M.
Customer did not leave a comment.WILLIAM S.
Customer did not leave a comment.Misha Z.
very nice and friendly....great jobtim K.
The clerk was very rude and very unprofessional, I will avoid using this paticular u-haul company again if I have other options.STACY R.
Truck was not ready to be picked up. I had to wait for employee to drive somewhere to get it.Jessica K.
The drop off location charged me a cleaning fee, when in fact I returned the trailer in the exact same condition that I received it. It felt like a scam.Kevin S.
Customer did not leave a comment.STEPHEN L.
I will be calling the Corporate office to further discuss my miserable experience. I had to go back 3 times to get everything I needed. I will be going to the Las Cruces, NM - El Paseo location to have them check the wiring that was installed in Ely, NV.Heather S.
There was only one vechile there to rent. I only needed a pickup truck and had to rent a van.JOHN B.
The truck had mud in the storage area of the truck. Also I was not given an itemized receipt to see what I was charged for. I rented a 26 ft. truck for 1 day and it cost me 153.00. I was quoted 49.99 for the day and .49 per mile. She stated that I drove 153 miles, but didn't show me the milage log. I didn't check the milage before we left the rental place.RUTHANN N.
Customer did not leave a comment.MARTIN H.
Customer did not leave a comment.Shane B.
Truck was filthy inside and out!! Apparently they store them in a dirt lot and there was mud on the truck and inside it. They tried to change my reservation then changed it back. The truck had no headlight knob.GEORGE B.
Customer did not leave a comment.LARRY D.
Customer did not leave a comment.Ken D.
I've rented many trailers and trucks from U-Haul over the years, but the service I received from D&S was the worst I've ever seen. The young gal who did my paperwork was almost rude and I had to hook the trailer up to my vehicle myself with no help or guidance from anyone at D&S. If they don't want to deal with U-Haul then somebody else in Ely, NV should take it over. Had I sent my wife to pick the trailer up, there is no way she could have hooked the trailer up by herself.Harvey H.
Very friendly and helpful.ERIC M.
Lady in the office acted like I was causing her undue hardship by expecting her to do her job....she was not helpful and did not seem to care a great deal that I was taken care of. Not to mention that she was very pregnant and smoking...isn't that illegal?Cameron C.
Customer did not leave a comment.BERT M.
try bing frendly and good service would be nice..JOSEPH H.
We had contacted them the day before and established a time to pick up the truck. The next day, when we went to pick it up, it was not there and had to be retrieved. They could have had it ready. It also had a number of skuffs and damage that had to be inspected.KELLY T.
Customer did not leave a comment.MICHAEL B.
Customer did not leave a comment.JOHN N.
The 26' truck was in excellent condition and performed better than expected. The car carrier, however, was in extremely poor condition. The restraiing mechanism for the right front wheel repeatedly came undone. I understand that the responsibility for equipment is more an organizational than a dealer concern.JAMES S.
Customer did not leave a comment.SCOTT L.
location charged me an outrageous price to get to Carson city. Fortunately the person at the corporate location made everything right. We ended up having to hitchhike to ely from the state line and the lady was mad cause she had to give us a ride to the u-haul truck which was about 5 miles away at someones house.CHRIS W.
Customer did not leave a comment.ANNIE P.
Recommend only because it's the only Uhaul contract station within 100 miles. Office did smell of heavy cigarette smoke.LANCE P.
Customer did not leave a comment.