Customer did not leave a comment.
Bob Frank
Customer Reviews for 1st Solutions Tires & Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This trailer did not have a jack but other than that it worked great and was very clean. I just had to pick up the trailer tongue by hand when dropping it off.
Eric HoltonAbove and beyond service
GLENNALAN MORSEGreat service by Tony
GLENNALAN MORSEGreat customer service. The gentleman was polite and helpful. I recommend this location for you rental needs.
GREGORY MOSKOFFVery nice and very helpful
Barry PoviaWas supposed to open at 8 am. No one was there. Used online drop off. Hope everything with drop off was fine.
Tom LehaneVery friendly and knowledgeable.
john bradleyGoes above and beyond.
GLENNALAN MORSEGreat service, quick & easy to work with.
Martin CoyneAgain this transaction was quick and efficient.
Peggy FisherGood service
GLENNALAN MORSEAndrew was the best to work with would highly recommend his shop to tent a Uhaul from… Corporate Uhaul not so much… they had a hard time keeping the reservation/rental straight!
Timothy TateGreat customer service
GLENNALAN MORSEExcellent service
GLENNALAN MORSETony was very helpful with getting the truck we used
Robert DennisTruck was dirty, cigarette burns in the seat. Beer bottle caps in the back. Cigarette packs. Just should have been cleaned.
Todd HansonGreat service
GLENNALAN MORSEToo busy to talk or help I’m glad I was only dropping off. It an ok place to drop off but don’t think I would pick one up at lthis location
Kathleen Hickmanall good very helpful
Sal LaForgiaThe truck smelled like smoke. I have asthma and it made me sick. This is not the 1st time this happened. My son years ago had the same problem when he returned a u haul rental truck. These trucks should be sprayed inside to remove that terrible smell. And the customer who smoked in it should be charged a extra fee for the cleaning
Carol nesbihalI always enjoy picking up and dropping off at this location. Tony & Kimberly are very knowledgeable about U-Haul products and make sound suggestions about the best equipment for the needs of me and my family. Whether I am using the 24/7 process or standing at the counter the customer service is A+.
tony thomasDifficult to park truck at location due to parking lot being so full.
Grayson HughesThis is a great location the people are friendly and courtesy.
Anthony thomasSecond time I rented trailer at this location and will use this location agin service is great. Thanks again
Daniel WheelerThe prices were a little unexpected but other than that everything was ok
JAMALLIAH CAREYEveryone and everything needs to be on one accord and receipts should match charges.
Kimberly DarrellMy favorite drop off site. The owner has everything you need to have a successful move.
Timothy BrazellPick up and drop was easy. I tried calling multiple times and kept getting the answering machine. The key wouldn’t turn. I would have to jiggle the key and shake the steering wheel to get it started.
Angela JettGreat customer service! Easy to do business with and very helpful and efficient. Thank you very much!
Augusto RiosWas charged $6 because I only returned 23 moving pads instead of 24 which is what I was supposed to receive but see previous comments. I only received 23 but did not drive back to my pickup location a SECOND time to get the missing moving pad since I had already gone back once before since they forgot to give me my pads when I picked up truck. Would appreciate you crediting me back my $6. Especially considering I returned the truck with more fuel than I had when I picked up the truck
John FersingerGreat job
GLENNALAN MORSEAgain, very friendly, courteous and helpful
Lindsay BodenstineGreat location and service.
Tony ThomasOnly use this location because it is closer than anything else. I was stood up for a directly coordinated pickup on Sunday and had to drive to Richmond for pickup and pay 1 way instead of round trip costs ($100+ extra). At drop off, no one was there, but did show after about 20 minutes. Helpful in parking at that point, but did provide paperwork or close the contract.
Wayne HausserVery friendly people excellent service.
Christopher HathawayMake sure that price quoted is what’s changed on customer’s credit card.
Reginald RhettThis location was full of cars. There was very little space to put the trailer (18-22' x 26' including the sidewalk cut ). I eventually had to start over and then back up across both lanes of a busy highway to get the trailer on to the property, while several cars approached and then had to wait. It was dangerous to do by myself. The location could be good, but there needs to be a place to pull in turn around and leave or pickup a trailer.
James SitisonGreat job
GLENNALAN MORSEThere was no one on site at pick up or drop off.
Megan OliverEasy to find, manager was nice. No problems.
Von MosserWas charged a 15 Cleaning fee for a trailer that wasn’t dirty, also dropped it off early afternoon on the 27th the day before it was due and my receipt shows it being checked in over 24 hours later at 6pm on the 28th
Richard ParkerEverything went smoothly
David ChihosLocation can be a little tight to get into since it is also a location for vehicle maintenance. Employee was very helpful getting trailer hooked up. Trailer was in good condition and was perfect for my needs. I would definitely use Uhaul at this location again.
Michael HolbrooksOur representative was extremely helpful and very pleasant! Will definitely rent from him again!
Rhonda BrownNo washer fluid.. did not give me the option to decline insurance.. did not show me how to use tow dolly
DEVAMAE HAMPTONRefused us service without a mask. Wake up and stop the mandates
JACOBTIMOTHY ALLEMBERTNA
DAVIDTERRY HAYDONGreat job number one location highly recommend this location thanks Kim and Tony
ANTHONYHARRIS THOMASIt made moving so much easier! The man at the customer service desk was so helpful and helped answer all my questions beforehand and then once I arrived after making the online reservation. The process was very easy going and anytime I move or know someone else who is moving, I will definitely be referring the u-haul truck.
KELSEAGAIL HAYWO NICHOLSAwesome service
VICTORJOSE UBIETAFuck that location! I didn't the uhaul until 10:40 a.m. and my scheduled time was at 9:00 a.m. I had movers scheduled at 10 a.m.! So the movers made an extra $150 off of my family. Due to not having the uhaul on time. Uhual only wanted to give me $50 back. So fuck uhual and this location! Fuck you fuck you fuck you fuck you! You should give me $150 and.not $50. Fuck you fuck you fuck you
Joshua BoydGreat customer service friendly atmosphere
TIMOTHYTERENCE BELLGreat team
ANTHONYHARRIS THOMAS